Customer reviews from oster
Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Average customer rating
3.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
67
4 Stars
13
3 Stars
13
2 Stars
16
1 Star
38
63%of customers recommend this product.
(
83 out of
132)
Customer Reviews for Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Customer Rating
5
Love this griddle!
on May 21, 2020
Posted by: Nyko
from The South
My son gave this to me for a mother's day gift last week or the week before. I use it daily. Once I figured out the perfect setting, there's been hardly anything i don't cook on it. It's pretty big which allows me to cook several items quickly, evenly and perfectly. I get to sit dow for meals while the food is still hot instead. Love it@
I would recommend this to a friend!
Response from osterBy Oster, Consumer Care, September 29, 2020
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Oster®!
Written by a customer while visiting oster
Customer Rating
5
I love it!
on August 15, 2020
Posted by: Rev Lisa
from South Carolina
Gender:Female
Great electric fryer. I put a small amount of Pam olive oil in it and add any food. No sticking. When I am done cooking I wipe the skillet out with a paper towel, allow it to cool, then hand wash. Okra, bacon, chicken!!! Don't know what I will cook tomorrow!
I would recommend this to a friend!
Response from osterBy Oster, December 7, 2020
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. If there's anything that we can do for you, please do not hesitate to contact our customer care team at 1-(800) 334-0759. Our Consumer Care team is available Mon-Fri, from 9am-5pm, EST. Thank you for being part of Oster®!
Written by a customer while visiting oster
Customer Rating
1
Plastic Legs
on July 13, 2022
Posted by: Henry3
from Salem, or
Gender:Male
We bought this fry pan because of the quality equipment you could get from Oster. This fry pan is the most cheapest, plastic, fryer ever. The plastic lid hinge broke after the second use, then the rest of the leg brackets broke im guessing due to the heat. The bottom on the first use got the burn ring where the heat elements are. Im sorry, but this fryer is very poor in quality. Very thin metal and very thin plastic.. Not the Oster of old.
No, I would not recommend this to a friend.
Response from osterBy Oster, July 18, 2022
Thank you for reaching out to Oster®. We are sorry to hear that the plastic lid hinge and the rest of the leg brackets broke. That is certainly not the experience we want you to have. We will make sure that our design and production team are made aware of your feedback. We are always looking for ways to better our product, and your feedback would certainly help us in improving it moving forward.
Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly or fill in the "Contact Us" link provided below so we can determine the best resolution. Have a great day!
https://www.oster.com/support/contact-us
Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly or fill in the "Contact Us" link provided below so we can determine the best resolution. Have a great day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
3
Love this pan
on April 13, 2021
Posted by: Bobby b
from Johnston RI
Gender:Male
Love the style how it cooks etc but my coating is peeling after 2 months use . Sad to throw it away ... cant chance it . So much for diamond coating durability ... im using proper utensils and wash care
No, I would not recommend this to a friend.
Response from osterBy Consumer Care Department, April 20, 2021
Thank you for reaching out to Oster. This is certainly not the experience we want you to have. Please allow us to give you a better experience. For further assistance, please contact us and we'd be glad to help. Have a good day!
Written by a customer while visiting oster
Customer Rating
4
Very nice looking skillet
on June 3, 2021
Posted by: 4851
from Fremont Ca
Gender:Female
I bought this skillet a few days ago. I have had many electric skillets but this one says it’s has the longest lasting nonstick. I did notice a very small scratch and I live roughly an hour away from place of purchase. I sure hope this skillet’s scratch does not get any larger. I am worried about this. Pls advise if I should mail product back or take back to store which is at military base, at least 60 miles away.
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
2
Doesn't work
on July 12, 2020
Posted by: Disappointed one
from Wash, DC
Gender:Female
I brought this griddle in April, and mine just stop working. not happy with this product at all.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, July 21, 2020
Thank you for bringing this to our attention. We're sorry to hear that something went wrong with your griddle. Our products are designed to last for years. Please give us a call at 1-800-334-0759. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
1
Quits heating!
on July 28, 2020
Posted by: Boy2
Gender:Male
Just bought this and it worked good 1st time, 2nd and 3rd time it quit heating unless I wiggled the removeable temperature controller. Poor quality (or quality control?), maybe it's time to bring your manufacturing back to the US!
No, I would not recommend this to a friend.
Response from osterBy Oster® , Consumer Care, August 26, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Oster and we expect them to last. We'd like to turn this experience around for you. We encourage you to give us a call at 1-800-334-0759 or send us a message through email and we will get you all taken care of. For your convenience, we are here to help you Monday-Friday, from 9 am-5 pm, EST. We look forward to assisting you.
Written by a customer while visiting oster
Customer Rating
1
NEVER WORKED WASTE OF MONEY
on August 1, 2020
Posted by: AnythingWork
from USA
Tried to use it and it quit the first time. It does not heat evenly. I don't mean across the surface, I mean putting out heat at all. I knew something was wrong when it took forever to cook the bacon; one minute sizzling, the next just sitting there not cooking at all. Then tried the eggs and with the heat all the way up they just sat there turning into a barely cooked mess. Finally gave and went to the trusty frying pan. How hard can it be to make a simple appliance that actually works these days.
No, I would not recommend this to a friend.
Response from osterBy Oster® , Consumer Care, August 21, 2020
Thank you for taking the time to submit a review. Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Oster and we'd like to turn this experience around for you. We encourage you to give us a call at 1-800-334-0759 or send us a message through email and we will get you all taken care of. For your convenience, we are here to help you Monday-Friday, from 9 am-5 pm, EST. We look forward to assisting you.
Written by a customer while visiting oster