Customer reviews from oster
Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Average customer rating
3.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
67
4 Stars
13
3 Stars
13
2 Stars
16
1 Star
38
63%of customers recommend this product.
(
83 out of
132)
Customer Reviews for Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Customer Rating
3
Cord is an issue
on February 4, 2024
Posted by: Lindav89
Gender:Male
I bought this skillet about 6 months ago, it works great, however the plug doesn’t push in correctly. Makes it hard to cook with and seems dangerous for it to come out on its own.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, March 20, 2024
Hello!
Thank you very much for your feedback! This should not be happening!
We would like to have a chance to assist you, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Thank you very much for your feedback! This should not be happening!
We would like to have a chance to assist you, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Response from osterBy Sunbeam®, Brand Team, February 16, 2024
Thank you for reaching out to Oster®. We are sorry to hear about your experience with the electric skillet where the plug doesn't push in correctly. We will be glad to check for options to see how we can help you further. Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid has a 1-year limited warranty. We would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution. Have a great day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
3
Cheap plastic/not sturdy
on February 14, 2024
Posted by: Ap76
I bought this product 2 months ago and the screw broke off on one of the legs. I am unable to get the broken piece of the screw out to replace so it just wobbles all the time. Very disappointing.
Response from osterBy Customer Care, March 22, 2024
Hello!
Thank you very much for your feedback on our DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid. We are very sorry to hear about the issues and we sincerely apologize for the inconvenience it caused for you!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Thank you very much for your feedback on our DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid. We are very sorry to hear about the issues and we sincerely apologize for the inconvenience it caused for you!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Response from osterBy Sunbeam®, Brand Team, February 16, 2024
Thank you for reaching out to Oster®. We are sorry to hear about your experience with the electric skillet where one of the screw on the legs broke off. We will be glad to check for options to see how we can help you further. Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid has a 1-year limited warranty. We would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution. Have a great day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
This unit should be recalled for poor quality.
on May 22, 2024
Posted by: byee
Heating control cord broken, this skillet has been used at most a dozen times.
Response from osterBy Customer Care, May 22, 2024
Hello!
Thank you very much for taking your time to provide us with your feedback on our Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid! We are very sorry to hear about your cord experience and we sincerely apologize for the inconvenience caused!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us.
Thank you!
Oster Consumer Care
Thank you very much for taking your time to provide us with your feedback on our Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid! We are very sorry to hear about your cord experience and we sincerely apologize for the inconvenience caused!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us.
Thank you!
Oster Consumer Care
Response from osterBy Oster Consumer Care, May 22, 2024
Hello,
It sounds as though your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid has not performed as intended. This is not the experience we would like you to have with one of our items. Please reach out to us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you!
It sounds as though your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid has not performed as intended. This is not the experience we would like you to have with one of our items. Please reach out to us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you!
Written by a customer while visiting oster
Customer Rating
2
Bubbles up skillet area
on June 2, 2024
Posted by: Cookiemonster82
from Michigan
Gender:Male
Happy at first with our purchase then disappointed
No, I would not recommend this to a friend.
Response from osterBy Customer Care, June 3, 2024
Hi there,
We regret any trouble our product has caused you and apologize for the inconvenience. You can reach us at 1-800-334-0759 to discuss your experience further. Our team is ready to assist you Monday through Friday, 9 am to 5 pm Eastern Time. Hope you have a great day!
Sincerely, Oster Consumer Care
We regret any trouble our product has caused you and apologize for the inconvenience. You can reach us at 1-800-334-0759 to discuss your experience further. Our team is ready to assist you Monday through Friday, 9 am to 5 pm Eastern Time. Hope you have a great day!
Sincerely, Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
3
Not made to last!
on June 30, 2024
Posted by: knk530
from Diamond Springs, CA
Gender:Female
Loved it for the first few uses until the leg snapped off. This is my second Oster Skillet and not one has lasted more than a few months. Growing up my Mom had an Oster skillet that was amazing! I wish I had it still, they don’t make things the same anymore :(
No, I would not recommend this to a friend.
Response from osterBy Customer Care, July 4, 2024
Hello. We're sorry to hear about your experience with our Oster® DiamondForce™ Electric Skillet. Quality and durability are priorities for us, and we regret that it did not meet your expectations. Your feedback is valuable, and we will share it with our product development team for further review and improvement. If you require further assistance, please reach out to us via our official Oster "Contact Us" https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you and please stay safe!
Oster Consumer Care
Thank you and please stay safe!
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
1
Love it
on August 12, 2024
Posted by: Love it
Gender:Female
My daughter bought it for me I love it but unfortunately the power cord got lost in my move and I can't find a replacement
I would recommend this to a friend!
Response from osterBy Customer Care, August 13, 2024
Our replacements are sold in these retailers: https://www.oster.com/e-replacement-parts.html You should ask them for availability since that is information we do not have. You will just need to mention the model of your product.
Thank you!
Oster Consumer Care
Thank you!
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
1
Low Quality
on September 2, 2024
Posted by: Bob Waterhouse
from Panama City Florida
Gender:Male
We have had this maybe a year at best, nothing like the Oster of old, the legs broke first but since we only use it camping I just took them off and kept using.
We don’t even go camping every month so light use at best. Today the temp control gave up, I just can not tell you how disappointed I am in Oster.
It did cook great though.
We don’t even go camping every month so light use at best. Today the temp control gave up, I just can not tell you how disappointed I am in Oster.
It did cook great though.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, September 4, 2024
Hello!
Thank you very much for your feedback on our Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid! We are very sorry to hear about your experience and we sincerely apologize for the inconvenience caused! It definitely should not have happened!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Oster Consumer Care
Thank you very much for your feedback on our Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid! We are very sorry to hear about your experience and we sincerely apologize for the inconvenience caused! It definitely should not have happened!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
1
Skillet Hazard
on September 3, 2024
Posted by: Skillet Hazard
Gender:Female
I decided to use my big electric skillet for salmon patties instead of the stove and when I lifted the lid it had moisture on it and exploded everywhere, ceiling, my whole island, all over the floor. Not only housekeeping nightmare; I sustained burns. Our eight year old daughter witnessed incident. We were blessed five year old wasn't in area.
Only second time utilizing product and fear using again.
Only second time utilizing product and fear using again.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, September 5, 2024
Hello!
Thank you very much for your feedback on our Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid! We are very sorry to hear about your experience and we sincerely apologize for what happened!
We would definitely like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Oster Consumer Care
Thank you very much for your feedback on our Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid! We are very sorry to hear about your experience and we sincerely apologize for what happened!
We would definitely like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page.
Thank you!
Oster Consumer Care
Written by a customer while visiting oster