Customer reviews from oster
Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Average customer rating
3.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
67
4 Stars
13
3 Stars
13
2 Stars
16
1 Star
38
63%of customers recommend this product.
(
83 out of
132)
Customer Reviews for Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Customer Rating
1
Strange hum during use
on July 26, 2023
Posted by: sctsngl
from Arkansas
Gender:Female
Bought this about a month ago and notice and odd low pitch hum when it’s turned on, should I be concerned?
Response from osterBy Oster, July 27, 2023
Thank you for reaching out to Oster®. We appreciate the opportunity to respond to your inquiry about the skillet with low pitch hum sound. We will be more than happy to assist you.
We will check our resources about the skillet to provide you with the best resolution since it has a 1 year warranty, we would like to request you to contact us directly. Have a great day!
We will check our resources about the skillet to provide you with the best resolution since it has a 1 year warranty, we would like to request you to contact us directly. Have a great day!
Written by a customer while visiting oster
Customer Rating
1
Worst Skillet I've Ever Owned
on August 17, 2023
Posted by: Avoid buying
DO NOT BUY! If there were a zero stars, this skillet would get it. I received it as a surprise Christmas gift from my husband a few years ago. I never liked the hinged lid, since I was always worried about the pan flipping. The water on the underside at first ran down the lid and into the pan. Now the leg with the hinge is so wobbly (and cannot be tightened - tried multiple times), that the water runs down the lid, under the metal seam, and onto the countertop. The hinge was such a bad idea! From the start the skillet never heated evenly, so I had to always shift the food to the hotter spots. I also felt that the hot bottom of the pan was too close to the countertop, so I always have put my wood cutting board under it, to protect my countertop. I am now noticing that the coating is turning brown where the heating coil is located. Time to pitch it! If this had not been a gift from my husband, I would have returned it within the first year. Now I'm out of luck.
No, I would not recommend this to a friend.
Response from osterBy Oster, August 18, 2023
Thank you for reaching out to Oster®. We are sorry to hear about your experience with the skillet that is not working properly. We will be more than happy to assist you.
We will check our resources about the unit to provide you with the best resolution since it has a 1 year warranty, we would like to request you to contact us directly. Have a great day!
We will check our resources about the unit to provide you with the best resolution since it has a 1 year warranty, we would like to request you to contact us directly. Have a great day!
Written by a customer while visiting oster
Customer Rating
3
Simple and easily cleaned product Love !!!!
on September 6, 2023
Posted by: Ripp58
from Deltona Fl
Gender:Male
I had been searching for a large high walled fry pan and finally found the Oster Diamond force with hinged lid.
I simply love it. The hinged lid obviously could be sturdier.
So don’t fling it. A little love goes a long way. Fish, pork,
Eggs, bacon, stir fry, flank steak rolls.
You can destroy almost any product if miss handled.
I love my Oster
I simply love it. The hinged lid obviously could be sturdier.
So don’t fling it. A little love goes a long way. Fish, pork,
Eggs, bacon, stir fry, flank steak rolls.
You can destroy almost any product if miss handled.
I love my Oster
I would recommend this to a friend!
Response from osterBy Oster, September 11, 2023
Thank you for reaching out to Oster®. We appreciate your feedback. We strive to provide the best experience possible, and your feedback is invaluable for helping us make sure we are meeting our consumers needs. We value your input and will use it to make our product even better. Thank you again for taking the time to share your thoughts. Have a great day!
Written by a customer while visiting oster
Customer Rating
1
GARBAGE!
on October 26, 2023
Posted by: sadddd
GARBAGE!!! Coating peels off sooner than any pan that I have ever used. I will never purchase another Sunbeam product!
Response from osterBy Oster®, Brand Team, October 27, 2023
Thank you for reaching out to Oster®. We are sorry to hear about your experience with the electric skillet that is peeling off. We will be glad to check for options to see how we can help you further.
As we want to hear more context of what happened to your skillet and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution.
Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid has a 1-year limited warranty. Have a great day!
As we want to hear more context of what happened to your skillet and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution.
Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid has a 1-year limited warranty. Have a great day!
Written by a customer while visiting oster
Customer Rating
1
Broken hinge
on December 7, 2023
Posted by: Mammy521
from Simpsonville, Ky
Gender:Female
I bought the hinged lid fryer. Used it twice and the hinge broke. Burnt my hand trying to catch it.
No, I would not recommend this to a friend.
Response from osterBy Brand Team, Oster, December 14, 2023
Thank you for reaching out to Oster®. We are sorry to hear that the hinge broke and burnt your hand. That is certainly not the experience we want you to have. Take note that your Oster® DiamondForce™ Nonstick Electric Skillet has a 1-year limited warranty, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
2
Too hot!
on January 13, 2024
Posted by: Mochas mom
My skillet gets way too hot! I cannot make pancakes in it. And frying fish in it is a challenge because it gets too hot. The inside bottom of the skillet is dark where the heating element is. I do not have a receipt, also I have had the skillet about two years.
Response from osterBy Oster, Brand Team, January 16, 2024
Thank you for reaching out to Oster®. We are sorry to hear that your skillet gets way too hot. That is certainly not the experience we want you to have. Please discontinue use and contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
2
Too hot!
on January 13, 2024
Posted by: Mochas mom
from Minnesota
Gender:Female
My skillet gets way too hot. And the bottom of the skillet is dark where the heating element is. I cannot make pancakes with it and frying fish is a challenge.
No, I would not recommend this to a friend.
Response from osterBy Oster, Brand Team, January 16, 2024
Thank you for reaching out to Oster®. We are sorry to hear that your skillet gets way too hot. That is certainly not the experience we want you to have. Your Oster® DiamondForce™ Nonstick Electric Skillet has a 1-year limited warranty. Please discontinue use and contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
2
Great idea, but needs improvement.
on January 26, 2024
Posted by: Mitz
from Leland NC
Gender:Female
Received this for Christmas a month ago and have used 3 times. The first time, it was perfect, but the second two times, it's either scolding hot and burning everything or not cooking at all. Doesn't even matter if I have the temp on "warm", it's still sizzling like crazy.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, March 22, 2024
Hello!
Thank you very much for your feedback! It definitely should not be happening!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Thank you very much for your feedback! It definitely should not be happening!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster® Consumer Care
Response from osterBy Oster, Brand Team, January 30, 2024
Thank you for reaching out to Oster®. We are sorry to hear that it's either hot or not cooking at all. That is certainly not the experience we want you to have. Your Oster® DiamondForce™ Nonstick Electric Skillet has a 1-year limited warranty and we would love to provide you with proper troubleshooting steps for a possible fix. For us to do that, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster