Customer reviews from oster
Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Average customer rating
3.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
67
4 Stars
13
3 Stars
13
2 Stars
16
1 Star
38
63%of customers recommend this product.
(
83 out of
132)
Customer Reviews for Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Customer Rating
3
love it
on March 13, 2023
Posted by: Bree88
from concord nc
Gender:Female
My dad bought me the skillet for Christmas and I use it regularly. I love the pan cause it's big enough for the whole family meal only down fall is the hing for the lid broke already. I'm trying to find a replacement part for it if not I guess ill use it as normal!
Response from osterBy Oster® - Consumer Care, HA1 - Consumer Service Department, March 17, 2023
Thank you for reaching out to Mr. Coffee®. We are sorry to hear about your experience with the electric skillet where the hinged in the lid is broken. We will be glad to check for options to see how we can help you further.
As we want to hear more context of what happened to your electric skillet and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution.
Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet has a 1-year limited warranty. Have a great day!
https://www.oster.com/support/contact-us
As we want to hear more context of what happened to your electric skillet and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the "Contact us" link provided below to gather more information and provide you with the best resolution.
Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet has a 1-year limited warranty. Have a great day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
2
Not a happy customer
on May 1, 2023
Posted by: Grandma Nancy
Because pan does not detach from base it is very hard to fit in sink for washing. Temperature dial is tucked under pan handle so hard to set and read. On the plus side, the finish on the inside of pan cleans very easily.
Response from osterBy Oster, May 1, 2023
Thank you for reaching out to Oster®. We appreciate you taking time out of your busy schedule to share this with us. We'll make sure that your feedback will be shared with our Management and Quality teams. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. You may also contact us directly if you need help about our product. Have a great day!
Written by a customer while visiting oster
Customer Rating
2
Liked it but it fell apart really quick
on May 3, 2023
Posted by: Shear29
from Houghton Lake, MI
Gender:Female
I bought this less than a year ago and the hinge on the lid has cracked in half. There’s a burn ring on the bottom of the pan and the cord both ends gets terribly hot to where it burns my fingers. It’s not the outlet because no other cords get hot in there. The plastic legs are starting to fall off as well
No, I would not recommend this to a friend.
Response from osterBy Oster, May 4, 2023
Thank you for reaching out to Oster®. We are sorry to hear that your skillet is already broken. That is certainly not the experience we want you to have. Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet has a 1-year limited warranty. We'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
Written by a customer while visiting oster
Customer Rating
2
on May 12, 2023
Posted by: jcsc
from Lowell, Oregon
Gender:Female
I love Oster products and this skillet is the first time I have had any kind of issue with anything. I have only had it a couple months, used it 3 times before the lid bracket broke. Now it's very awkward for me to use the lid. Unfortunately I would not recommend this skillet to anynone.
No, I would not recommend this to a friend.
Response from osterBy Oster, May 15, 2023
Thank you for reaching out to Oster®. We are sorry to hear that your skillet is already broken. That is certainly not the experience we want you to have. Take note that your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet has a 1-year limited warranty and we would love to provide you with proper troubleshooting steps for a possible fix. For us to do that, we'd like to kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
replacement parts
on May 16, 2023
Posted by: willcocks
from Spokane, WA
Gender:Female
I had got one as a gift. After 2 month of use, My brother was cleaning it up after a meal. He did not get set all the way on to the counter. it hit the floor, the cool to the handles broke all apart. The sad part I try to see if we could order a new set. Your website has no part list so a new set could be order to fix it. This I find very a bummer. that I can no longer use this product.
No, I would not recommend this to a friend.
Response from osterBy Oster, May 17, 2023
Thank you for reaching out to Oster®. We are sorry to hear about your experience with the skillet with broken parts. We will be more than happy to assist you.
We will check our resources about the skillet part and provide you with the best resolution since it has 1 year warranty, we would like to request you to contact us directly. Have a great day!
We will check our resources about the skillet part and provide you with the best resolution since it has 1 year warranty, we would like to request you to contact us directly. Have a great day!
Response from osterBy Oster® - Consumer Care, HA1 - Consumer Service Department, May 17, 2023
Thank you for reaching out to Oster®. We are sorry to hear that the handles of your electric skillet are broken and you are unable to find a replacement parts. We will be glad to check for options to see how we can help you further.
As we want to hear more context of what happened to your electric skillet and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution.
Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid has a 1-year limited warranty. Have a great day!
As we want to hear more context of what happened to your electric skillet and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution.
Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid has a 1-year limited warranty. Have a great day!
Written by a customer while visiting oster
Customer Rating
1
Thermostat cook high on warm
on May 21, 2023
Posted by: Upset 64
I bought this on 5-5-23 don't like it, want refund
Response from osterBy Oster® - Consumer Care, HA1 - Consumer Service Department, May 23, 2023
Thank you for reaching out to Oster®. We are sorry to hear that your electric skillet cook high on warm settings and you are inquiring for a refund. Please know that we appreciate a feedback like this as it serves an important role in improving our products. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
For warranty claims, take note that your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid has a 1-year limited warranty. If in any case you are not satisfied with the quality of your unit, we'd like to request for you to contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
For warranty claims, take note that your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid has a 1-year limited warranty. If in any case you are not satisfied with the quality of your unit, we'd like to request for you to contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
2
Has a big issue
on June 21, 2023
Posted by: Fried chicken
from Arkansas
Gender:Female
I absolute love this frying pan, however, as much as I love the pan, I detest the lid! What a poor design on the lid. The lid is so heavy that the pan wants to tip over. In addition, there is a small V shaped piece of metal to hold the pan from tipping when the lid is in the up position. It’s so lightweight that each time I use the pan, I have to re-bend the flimsy metal, and it still bends over under the lid weight. Designed by a man, no doubt, that never used the pan. Fix the lid! The concept is ok, the design is awful. Also, you burn your fingers lifting the lid up.
I would recommend this to a friend!
Response from osterBy Oster, June 23, 2023
Thank you for reaching out to Oster®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience with our Oster® DiamondForce™ Nonstick Electric Skillet. We're sorry if our product didn't meet your expectations. We will make sure that our design and production teams are made aware of your feedback. It's important to us, and it helps us to continuously improve our products and services.
For warranty claims, take note that your electric skillet has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
For warranty claims, take note that your electric skillet has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
Control cord
on June 25, 2023
Posted by: Skillet
I have had 4 of these and the temperature control burns up and then burns the inside of the plug and ruins the skillet
Response from osterBy Oster® - Consumer Care, HA1 - Consumer Service Department, June 26, 2023
Thank you for reaching out to Oster®. We are sorry to hear the temperature control of your 4 electric skillets burns up and then burns inside of the plug and ruins the skillet. We will be glad to check for options to see how we can help you further.
As we want to hear more context of what happened to your electric skillets and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution.
Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillets with Hinged Lid has a 1-year limited warranty. Have a great day!
As we want to hear more context of what happened to your electric skillets and see if we can still provide you with replacement, we would like to request you to contact us directly to gather more information and provide you with the best resolution.
Your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillets with Hinged Lid has a 1-year limited warranty. Have a great day!
Written by a customer while visiting oster