Customer reviews from oster
Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Average customer rating
3.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
67
4 Stars
13
3 Stars
13
2 Stars
16
1 Star
38
63%of customers recommend this product.
(
83 out of
132)
Customer Reviews for Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Customer Rating
3
Hinge broke
on August 28, 2022
Posted by: Jonnieg
from Chicago IL.
Gender:Male
I use almost everyday, so in saying lid hinge broke? Can I replace it
I would recommend this to a friend!
Response from osterBy Oster, August 30, 2022
Thank you for contacting Oster. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your skillet's hinge broke. This is not the experience that we want you to have. Please know that we appreciate feedback like this as it serves an important role in improving our products. For warranty claims, take note that our products has a 1-year limited warranty. We would like to request that you contact us directly so we can help you with the warranty replacement. We hope this helps. Have a good day!
Written by a customer while visiting oster
Customer Rating
1
Poor coating quality
on September 4, 2022
Posted by: Buckaloo
from Oklahoma
Gender:Female
I’ve had this for 6 months with adult use only, which mean only silicone utensils and the coating is coming off.
No, I would not recommend this to a friend.
Response from osterBy Oster, September 7, 2022
Thank you for contacting Oster®. We value your continued support of our products. We are sorry to hear that your Oster Nonstick Electric Skillet's coating is coming off. This is certainly not the experience we want you to have. Please know that we appreciate feedback like this as it serves an important role in improving our products. Please contact us directly regarding the warranty replacement. Take note that our products have a 1 year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting oster
Customer Rating
5
What temperature is “warm?”
on September 4, 2022
Posted by: Georgieboy
from Ventura CA
Gender:Female
I need to know the exact temperature that is “warm.” Nothing addresses that.
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
5
I love the skillet!
on September 22, 2022
Posted by: Janet51
from Ceres Va
Gender:Female
I use this skillet to community donuts and works fantastic….plan on getting another in addition so I can do more than 6 at a time….had it a year and works fabulous!
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
4
Limited Recipes
on October 27, 2022
Posted by: Lorraine M
from Granbury TX
Gender:Female
I just bought your skillet 2 days ago, I am 65 & never used an electric skillet...I know, don't say it. I was hoping that your website would give me some recipes or possibly a recipe book. But under the recipe tab there isn't a listing for the electric skillet. Do you provide such a book. The booklet that came with the skillet only had a few recipes.
Written by a customer while visiting oster
Customer Rating
1
Terrible heat/heat distribution
on November 19, 2022
Posted by: The Redhead
from Mississippi
Gender:Female
The first time I used this was today and the heating is absolutely terrible. I was cooking pancakes, which I’ve done many times. One side of this skillet was burning them to the point of smoking! The other side wasn’t even ready to flip! I had to turn the heat down to keep from burning them and then they didn’t cook all the way through. If I adjusted the heat, it wasn’t cooking them, if I turned it up, it began to smoke. I purchased this because Oster is supposed to be a great brand. I previously had a much cheaper one. I am very disappointed because I use an electric skillet often.
No, I would not recommend this to a friend.
Response from osterBy Oster, November 22, 2022
Thank you for reaching out to Oster®. We are sorry to hear that your electric skillet is not working properly. This is certainly not the experience we want you to have. No worries, we are here to help. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the unit. Let the unit rest for 3-5 minutes. Then, plug it into a different wall outlet. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the electric skillet's performance.
Your Oster® DiamondForce™ Nonstick Electric Skillet has a 1-year limited warranty. If this doesn't resolve your issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Your Oster® DiamondForce™ Nonstick Electric Skillet has a 1-year limited warranty. If this doesn't resolve your issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
2
Replacement handle
on November 24, 2022
Posted by: kenyon67
from Dallas center, Iowa
Gender:Female
Do you know where i can find a replacement handle I really like this but mine broke
I would recommend this to a friend!
Response from osterBy Oster, December 6, 2022
Thank you for contacting Oster. We value your continued support of our products and we are sorry to hear that the handle of your Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet broke. It is our commitment to replace the entire unit if it has defects. Please contact us directly regarding warranty verification. Take note that our products have a one-year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
Written by a customer while visiting oster
Customer Rating
1
Coating comes off
on February 12, 2023
Posted by: RRice
from Stafford Va
Gender:Male
I have only had this for about 4 months, and the coating that's supposed to last a long time, started chipping 3 months in. Sadly I cannot find the receipt to claim on the warranty.
No, I would not recommend this to a friend.
Response from osterBy Oster, February 14, 2023
Thank you for reaching out to Oster®. We are sorry to hear about your experience with the skillet that peels. We will be glad to check our resources to help you.
We will check our options about the unit to provide you with the best resolution since it has 1 year warranty, we would like to request you to contact us directly. Have a great day!
We will check our options about the unit to provide you with the best resolution since it has 1 year warranty, we would like to request you to contact us directly. Have a great day!
Written by a customer while visiting oster