Customer reviews from oster
Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Average customer rating
3.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
67
4 Stars
13
3 Stars
13
2 Stars
16
1 Star
38
63%of customers recommend this product.
(
83 out of
132)
Customer Reviews for Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Customer Rating
2
Hinged Lid design not so safe
on October 31, 2021
Posted by: mclaughlinf
from Milton, FL
Gender:Female
We were using daily but then stopped using the skillet when we got tired of getting slightly steam burnt and having to reposition the lid so it would close tight as it does does not fall in place while the lid is sitting on its side base. It does sit safely in place when the side base is not being used. Also, when we opened the lid by holding its side lid taking precaution to avoid the hot steam from coming out too fast and burning us we failed. I managed to find a different approach of handling the steam issue by holding the side handle and movable side piece that sits on the side base and opened the lid from the long side and this way allow steam to come out away from me, but this option is not quite safe either as the piece that sits on the side's base is not a handle.
The non-stick is fantastic. The heating element design of heating from the outside in, caused meats sitting right on top of the element to be overcooked while foods sitting at the center of the skillet to be okay.
The non-stick is fantastic. The heating element design of heating from the outside in, caused meats sitting right on top of the element to be overcooked while foods sitting at the center of the skillet to be okay.
No, I would not recommend this to a friend.
Response from osterBy Oster®, Consumer Care Department, November 12, 2021
Thank you for reaching out to Oster®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid. We're sorry if you find the design of the hinged lid not safe. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can determine the best resolution. Have a great day!
Written by a customer while visiting oster
Customer Rating
3
Short cord
on November 21, 2021
Posted by: USAF
Nice skillet. Cooks evenly. Cord is too short. Only 27 inches, needs to be 4 ft or longer.
I would recommend this to a friend!
Response from osterBy Oster®, Consumer Care Department, December 2, 2021
Thank you for reaching out to Oster®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet. We're sorry if our product didn't meet your expectations. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can determine the best resolution. Have a great day!
Written by a customer while visiting oster
Customer Rating
5
Good tool for cooking on the truck
on December 7, 2021
Posted by: Semishady
from Everywhere USA
Gender:Male
Using this to cook on truck. I have a 1500watt inverter. Although the specs match up, I am wondering what the surge wattage is as I am having difficulty using this. Anyway, the one time I have used it, the clean up was beyond easy! Not having access to running water, I need easy clean appliances and cookware. I cooked a pound of chorizo and 18 eggs! Clean up was a snap!
Written by a customer while visiting oster
Customer Rating
3
Needs improvement
on December 28, 2021
Posted by: MLucas
from Oklahoma
Gender:Female
I like the pan however the plug I do not like it doesn't plug in very well and comes out with the slightest bump as well as beinga very short cord.. And I can see why several have had issues with the lid. The hinge seems weak. tHe decorative trip is extremely flimsy.
I have only used 2 times and it cooks great( as long as the plug is in).
I have only used 2 times and it cooks great( as long as the plug is in).
No, I would not recommend this to a friend.
Response from osterBy Oster® , Consumer Care, December 31, 2021
Thank you for contacting the Oster® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid did not exceed your expectations. This is certainly not the experience we want you to have. No worries, we are here to help.
As we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact Oster® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
As we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact Oster® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
2
Won’t cook on low temps
on January 17, 2022
Posted by: Cdnhash
Have had for about 2 years and unless set close to 400 degrees it won’t cook.
No, I would not recommend this to a friend.
Response from osterBy Oster, January 18, 2022
Thank you for reaching out to Oster®. We are sorry to hear that your Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid is not working properly. This is certainly not the experience we want you to have. No worries, we are help. It might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the unit and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work.
If troubleshooting techniques won't work, please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. We would love to get this taken care of as soon as possible.
We hope this helps.
If troubleshooting techniques won't work, please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. We would love to get this taken care of as soon as possible.
We hope this helps.
Written by a customer while visiting oster
Customer Rating
1
Poor quality
on February 22, 2022
Posted by: Sam72
from Ohio
Gender:Female
Very disappointed in this. The hinged lid had the pin fall out
and the nonstick is chipping and scratching.
and the nonstick is chipping and scratching.
No, I would not recommend this to a friend.
Response from osterBy Oster, February 22, 2022
Thank you for reaching out to Oster®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet. We're sorry if our product didn't meet your expectations. We will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly so we can determine the best resolution. Have a great day!
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly so we can determine the best resolution. Have a great day!
Written by a customer while visiting oster
Customer Rating
1
Hinge on lid breaks - do not buy!!!!
on August 2, 2022
Posted by: ChizTuca
from Charleston, SC
Gender:Female
The piece/hinge that holds the lid open broke during normal use and the skillet isn't even 6 months old!
No, I would not recommend this to a friend.
Response from osterBy Oster, August 2, 2022
Thank you for reaching out to Oster®. We appreciate you bringing this to our attention. We are sorry to hear that the hinge broke during normal use. That is certainly not the experience we want you to have. We want to make sure that we provide quality products that have great value, are stylish, and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly or fill in the "Contact Us" link provided below so we can gather more information from you. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
If you have any questions regarding the warranty or would like to obtain warranty service, please contact us directly or fill in the "Contact Us" link provided below so we can gather more information from you. We hope this helps. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
5
Replacement part
on August 24, 2022
Posted by: Ulis
from Bridgewater,
Gender:Female
I bought this skillet approximately 1 year ago. Dropped the skillet and broke the cool touch handle. ereplacement parts does not carry the handle. Do you have any suggestions where I can find a handle. Love you skillet!
I would recommend this to a friend!
Written by a customer while visiting oster