Customer reviews from oster
Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Average customer rating
3.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
67
4 Stars
13
3 Stars
13
2 Stars
16
1 Star
38
63%of customers recommend this product.
(
83 out of
132)
Customer Reviews for Oster - Oster DiamondForce 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid
Customer Rating
5
Great griddle
on February 24, 2020
Posted by: Bubba777
from New Smyrna, FL
Gender:Male
[This review was collected as part of a promotion.] This griddle is very nice. The coating is very good, I have had no issues with sticking so far. The food cooks evenly. The surface area is very generous, without being too cumbersome and the warming try is a very handy feature. Overall, I am very pleased.
I would recommend this to a friend!
Response from osterBy Consumer Care , December 30, 2020
We are glad to hear that you are satisfied with our Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Oster!
Written by a customer while visiting oster
Customer Rating
1
Poor quality
on August 8, 2020
Posted by: JoyBill
from Chicago IL
Gender:Female
The temperature gauge does not work. My pancakes burned instantly with the 325 setting. Everything sticks unless you use a large quanity of oil.The warming tray is half the size of the previous model that worked perfectly. The surface is impossible to clean.
No, I would not recommend this to a friend.
Response from osterBy Oster®, Consumer Care, August 14, 2020
We appreciate you reaching out to us.
We have high expectations for our products here at Oster® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1- (800) 334-0759 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9 am-5 pm, EST. We look forward to assisting you.
We have high expectations for our products here at Oster® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1- (800) 334-0759 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9 am-5 pm, EST. We look forward to assisting you.
Written by a customer while visiting oster
Customer Rating
1
Disappointed
on September 24, 2020
Posted by: Pmac
from Athens al
Gender:Female
Bought it in July. The cord is burned out. It never connected well
No, I would not recommend this to a friend.
Written by a customer while visiting oster
Customer Rating
2
Not a great design
on October 12, 2020
Posted by: Sandy M
from Ashburn,VA
Gender:Female
Very disappointed with this griddle. The electrical cord does not stay plugged to the griddle socket and I have to keep my hand there to keep it connected. It looks like someone else had the same issue which I commented on. This griddle also cooks unevenly.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, October 13, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products. We would love to make this right, please contact us using the link below and we will be sure that all your inquiries will be accommodated accordingly. We look forward to assisting you.
https://www.oster.com/customerservicecontact?cid=contactus
https://www.oster.com/customerservicecontact?cid=contactus
Written by a customer while visiting oster
Customer Rating
3
Pros and Cons
on October 24, 2020
Posted by: Vizio
from Colorado
Gender:Female
I bought this electric skillet because I trust the Oster brand and because of it's large size and Diamond technology. I've had this skillet for a week now and have used it several times. I do love the size and I have fit large quantities of food in it, and I love that it heats up fast and love the features of the lid . Although, I noticed that the pan and handles are made of rather thin quality and after only using soft silicon utensils it already has faint scratches on the pan surface. Also, after washing I still got a new pan taste in my food for the first few times I used. I wish the cooking surface of the pan was a little better quality. So far, not sure if it is the temperature settings or thin pan surface but food either cooks too fast or too slow. But I will say since it is still new, I will continue to keep and use, hoping to perfect the heat settings and find what cooks best in this pan because the size is great for bigger quantities for bigger families. Thanks!
I would recommend this to a friend!
Response from osterBy Consumer Care Department, November 5, 2020
Hey there! Thanks for reaching out! Kindly follow the steps below to resolve your issue:
- Unplug and replug
- Plug to a different outlet
If this won't fix your issue, kindly fill-up this form https://www.oster.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
Written by a customer while visiting oster
Customer Rating
1
Disappointed
on November 16, 2020
Posted by: Boston Chef
from Boston, MA
Gender:Male
Pater really dropped the ball on this product, the heat is uneven, it sticks and it having issue keeping the plug in the griddle
No, I would not recommend this to a friend.
Response from osterBy Consumer Care, November 16, 2020
Oh no! That is definitely not the kind of experience that we want you to have. Our Oster products were made with the highest quality and complete materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please give us a call at 1-(800) 334-0759 Monday to Friday 9 AM to 5 PM EST or email us at osterconsumercare@newellco.com.
Written by a customer while visiting oster
Customer Rating
5
It literally cooks anything!
on December 28, 2020
Posted by: Lawrence1965
from Nashville TN
Gender:Male
I can make complete breakfasts, lunches or dinners for two! Very versatile if used right. You can go from steaks to pastas to pancakes easily. Just follow instructions, keep at correct heat and treat skillet gently for best results!
I would recommend this to a friend!
Response from osterBy Consumer Care , December 29, 2020
Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Oster!
Written by a customer while visiting oster
Customer Rating
3
Lid hinge broke within 1 month of purchase
on January 18, 2021
Posted by: Steffi R
from Stockton, CA
Gender:Female
I loved this skillet and the hinged lid was wonderful until it snapped off. I am looking for a place to purchase a replacement lid. If you could please direct me, I will gladly purchase another lid. Thank you.
No, I would not recommend this to a friend.
Response from osterBy Oster, February 9, 2021
Thanks for reaching out! Our products, including accessories and replacement parts may be found from our retailers such as Target, Walmart, Bed, Bath & Beyond, Meijer & Amazon.
For further assistance, please fill out our customer service contact form accessed through this link:
https://www.oster.com/support/contact-us, and we will be in touch. Thank you.
For further assistance, please fill out our customer service contact form accessed through this link:
https://www.oster.com/support/contact-us, and we will be in touch. Thank you.
Written by a customer while visiting oster