Customer reviews from bestwayusa.com
Bestway - Above Ground Frame Swimming Pool Set w/ Pump - Gray
Average customer rating
3.6
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
10
4 Stars
4
3 Stars
3
2 Stars
2
1 Star
4
56%of customers recommend this product.
(
10 out of
18)
Customer Reviews for Bestway - Above Ground Frame Swimming Pool Set w/ Pump - Gray
Customer Rating
3
Pool
on June 27, 2023
Posted by: Caramel37
from Odessa tx
Gender:Female
Bought 2 weeks ago but pump is not compatible with the pool
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, June 28, 2023
Hello, we are sorry to hear that your pump is not working for you. If you have any questions; Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Great 1st time pool
on June 2, 2024
Posted by: 8ball
from Douglaston NY
Gender:Male
Great pool had it for 5 years before I had to buy a new one. I just upgraded to a larger pool from bestway.
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Hole in liner as soon as we filled it
on June 8, 2024
Posted by: Anonymous
from Sanford, Maine
Gender:Female
I bought the pool less than a month ago. As soon as we set it up, the liner leaked and we had to patch. No one had even went swimming yet. I’m working with the warranty people now
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, June 11, 2024
Oh no Donna! We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Best pool purchase!
on June 16, 2024
Posted by: Adamsgrl
from California
Gender:Female
We bought this pool shape and size due to the area we had to put a pool in for the summer. Honestly is much easier than a traditional round pool! Also fills up pretty quickly.
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Easiest setup ever
on July 21, 2024
Posted by: Colorado grandpa
from Colorado
Gender:Male
All fasteners are already installed. Simple to set up and filter works great!
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
4
Pool set cover
on August 10, 2024
Posted by: Sparkle
Bought this pool set at the beginning of summer and I am totally happy with it. The only problem I see with this set is that the cover barely fits the pool and because of that it is almost impossible to cover the pool by yourself. The cover needs to be a little bigger. Wish they could give me a size that would fit it better I have been looking for a little bigger pool cover and cannot find one. They are either to big or to small!
Written by a customer while visiting bestwayusa.com
Customer Rating
5
Size,ladder and cover
on March 25, 2025
Posted by: Maria1313
from Fajardo,Puerto Rico
Gender:Female
Very satisfy with this purchase, good quality,good price and it came with ladder and cover.Excel3nt choice.
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
4
Disappointed
on May 13, 2025
Posted by: The Furby’s
from King, NC
Gender:Female
Bought this pool the end of March. Was so excited to set up Mother’s Day weekend only to find out that the pump leaks water because the seal doesn’t fit in the lid. I have lost half of my water after filling The pool. So disappointing. Have tried to contact the manufacturer, but no response yet. I just went ahead and ordered me a new cover retainer.
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com