Customer reviews from lenovo.com
Lenovo - 14" ThinkPad X1 Carbon G9 Laptop - Intel Core i5 - 16GB Memory - 512 SSD - Black
Average customer rating
4.7
(1,541 Reviews)
Rating breakdown 1,541 reviews
5 Stars
1,234
4 Stars
219
3 Stars
29
2 Stars
18
1 Star
41
94%of customers recommend this product.
(
1,027 out of
1,089)
Customer Reviews for Lenovo - 14" ThinkPad X1 Carbon G9 Laptop - Intel Core i5 - 16GB Memory - 512 SSD - Black
Posted by: intuitionist
from Princeton, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Hardware is great overall. Keyboard is too shallow and a downgrade even from previous generations with similar key travel. Software has issues. Does not shut down properly, and basically needs hard resets every time. This is a well-known bug on the Lenovo forum and the company representatives are aware of the issue, which has to do with the company's OEM kernel (issue goes away with generic kernel, but that of course compromises the fact that this product was promised to be 100% compatible with Linux). If they fix the software issues, then it will instantly become one of the best professional laptops on the market.
I would recommend this to a friend!
Response from lenovo.comBy Adrian_Lenovo, Customer Service, October 21, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Antony Francis
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Quite remarkable ... the X1 Carbon just keeps getting better ... even the new Gen 10 has not improved much from Gen 9. Very Happy with this product.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: PJ B
Verified Purchase:Yes
Battery/potential motherboard failure within 2 months of purchase. Apparently issue is common
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, October 3, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for any inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Pamela Sue T
from Monticello Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome computer, do complete set up right away to minimize problems remembering passwords. My fingerprint has some glitches but it might be a learning curve.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5
Awesome portable business/casual gaming laptop
on December 27, 2021
Posted by: Twaee
from Humble, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very sleek and cool. It is an enormous improvement from my old computer. It is significantly faster and the picture is beautiful. Lots of pixels. It is also very light. So light that you could forget it's there. The interface reminds me more of a chromebook than a windows computer, however, so that takes a little getting used to.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
4
Great but wanted touch screen with the 32GB model
on November 20, 2021
Posted by: TrentW
Verified Purchase:Yes
[This review was collected as part of a promotion.] What I was looking for in a small high performance travel laptop with a touch screen. There was confusion that I thought the 32GB configuration also came with the touch screen. Had to return and replace with 16GB configuration. That cost me a week's delay dealing with that. Was disappointed this was not available on the 32GB config.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Krunal Patel
from Morgantown, WV
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent laptop - worth every penny! I have dual boot Ubuntu and Windows, the fan doesn’t start audible until you do super heavy stuff! Excellent finish and super awesome display… nothing I could ask for more!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Julian71
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great! Runs fast and true plug and play with docking station.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com