Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,049 Reviews)
Rating breakdown 2,049 reviews
5 Stars
1,254
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
974 out of
1,251)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
Horrible
on October 7, 2023
Posted by: Ashh
Expertise:Intermediate
Had this watch for over a year now. I never receive notifications to the watch have missed many text messages and phone calls. Battery life is worthless. It will just randomly turn off. Needs some serious improvements!!
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Social Commerce, October 9, 2023
Aloha Ashh,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Different things can prevent apps from running or showing notifications. Disable any function that could be blocking notifications and then test the app to see if it sends notifications. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. For your convenience, I have linked a few articles below that may help your resolve all of your concerns that you have shared with us regarding your missed notifications, reduced battery life, and your watch powering off. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch4 in the seat of your taxi on your way to catch your flight, having your Watch4 stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch4 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us, if you have any questions, or if you would like any help troubleshooting your device. Thank you for being a valued Samsung customer. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001588/
https://www.samsung.com/us/support/answer/ANS00061433/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003233/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Different things can prevent apps from running or showing notifications. Disable any function that could be blocking notifications and then test the app to see if it sends notifications. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. For your convenience, I have linked a few articles below that may help your resolve all of your concerns that you have shared with us regarding your missed notifications, reduced battery life, and your watch powering off. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch4 in the seat of your taxi on your way to catch your flight, having your Watch4 stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch4 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us, if you have any questions, or if you would like any help troubleshooting your device. Thank you for being a valued Samsung customer. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001588/
https://www.samsung.com/us/support/answer/ANS00061433/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003233/
Written by a customer while visiting Samsung US
Customer Rating
1
Watch with LTE , HORRIBLE waste of Money
on November 24, 2021
Posted by: Nunez97
from Decatur Tx
Expertise:Intermediate
In less than a month I have had to return my watch and order a new one 4 times whichis ridiculous.
#1 The battery life is horrible in 5 min it will go from 100% to 91% not even using anything just leaving it alone.
#2 IT OVER HEATS I can't make a phone call because 1 min into the phone call I get a warning that my phone is overheated and it automatically goes into airplane mode and it turns off which is annoying.
#3 Can't use any of the app because it will totally consume the battery life to 0%.
I got this watch as a birthday present from my husband and so far I'm really disappointed with Samsung is the worst watch ever. All 3 watches that the battery life was crap and they all overheated just order my 4th one and if it's the same you can be sure I'm not buying it again.
I HOPE THEY FIX THIS because so far I'm really frustrated and disappointed with how this watch came out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life sucks.
on February 19, 2022
Posted by: Jaime
from Louisiana
Expertise:Expert
This watch isn't worth the money. Battery life stinks. It seems like Apple watches are 100% better with way better features, and this is coming from a andriod user.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
2
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Jaime!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355970
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355970
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing.
on September 20, 2021
Posted by: Nick the Greek
from Shalimar, FL.
Expertise:Intermediate
Have enjoyed the original Galaxy watch now for about 4 years. It was starting to look a little worn, so decided to freshen up with a new stainless steel silver face Watch 4 with gray band.. Unfortunately, battery lasts for aonly about a day with LTE whereas the original lasted almost four days! My favorite watch faces are not transferable nor are ringtones and other personal favorites. Sending it back. I'm not charging my watch every day. Also the band flares where it meets The Watch, and thus, does not fit as comfortably on the wrist. Pretty to look at, but unlike tic watch and even the original Galaxy Watch, you'll now have to keep the charger with you. No thanks.
Features
2
Performance
2
Design
2
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 1, 2021
Hello Nick the Greek, we apologize that your experience with this watch was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
My Galaxy Active 2 was superior in all ways
on September 25, 2021
Posted by: LiquidIQ
from Golden, CO
Expertise:Expert
I am comparing this to my 2 gen old Galaxy Watch Active 2 running Tizen: 1. Active 2 had superior battery life 2. Active 2 had superior watch faces (why wouldn't you just port over the old ones???) 3. Watch 4 is Glitchy, incomplete 4. Watch 4 will not connect to Google Fit nor Wear OS (Watch not found) 5. Watch 4 has an average of 1.5 updates per week. Plan on being a beta tester. 6. I haven't been able to get any of the "astounding new" features to work - ECG, Stress, Blood Oxygen level, Body composition. 7. Missing basic features, like there is no way to have the watch sound out each mile time like the Active 2 - it just tells you the total time at every mile so I'm trying to do math in my head to guesstimate my mile times. AVOID THIS WATCH. There are far superior options out there, namely an older Galaxy Watch or Garmin. I am a Google and Android fan and have many, many Samsung products but this one is a total letdown. I used to think Tizen was junk but this Wear OS implementation is far worse.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello LiquidIQ, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
I returned it
on September 18, 2021
Posted by: AikiDoc
from Battle Creek, MI
Expertise:Expert
I bought the Galaxy Watch 4 and returned it 10 days later. The battery died every day around 3pm - couldn't make it through my work day. I have had the Galaxy Activ2 for over a year and after a full day, it still has 60-70% of the battery left. I used both watches exactly the same - couldn't believe the new model couldn't keep up with the old. Is it the new operating system?
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
I love all the features on this watch!
on October 3, 2021
Posted by: Dingodog
from Alexandria, Minnesota
Expertise:Intermediate
[This review was collected as part of a promotion.] I had the Samsung galaxy watch and this watch blows that one away! It's great to see all the features this watch has to offer. I am so happy that I upgraded. You cannot go wrong with a Samsung Galaxy Watch 4.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not bad, but the battery sucks
on March 26, 2022
Posted by: Spmblueeyez
from Nampa, Idaho
I've had this watch for a little more than a month now, and I've got only two complaints. First, the sleep monitor is off. Sometimes it says I'm sleeping if I've just been sitting. Even if I'm moving my arms. Fitbit was WAY better at sleep tracking. And second but honestly the biggest problem, the battery life is absolute garbage. It's supposed to last up to 40 hours. I don't know how, unless you literally only use it in watch mode for those hours. I have it connected to my phone for notifications, do not have wifi or NFC on, and have it wake when I move my wrist, but that's it. I literally do nothing else on it and I have to charge it every day. It's a good watch with a lot of features though so if you don't mind popping on the charger every day (I charge mine while I shower) this is a great watch.
Features
5
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US