Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
Don't Buy
on August 22, 2023
Posted by: Do not buy this watch
from Florida
Expertise:Intermediate
Received this as a Christmas present last year and it has stopped working for the second time (the first time was on March). Would not recommend.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Debra, Social Commerce, September 5, 2023
Hey there,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you are currently experiencing with your Galaxy Watch4 and with not being able to ask you any follow up questions in response to what you have shared with us, I suggest reaching out to Samsung Support at your earliest convenience for further assistance and/or troubleshooting. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you are currently experiencing with your Galaxy Watch4 and with not being able to ask you any follow up questions in response to what you have shared with us, I suggest reaching out to Samsung Support at your earliest convenience for further assistance and/or troubleshooting. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good product
on October 20, 2023
Posted by: Tony
Expertise:Expert
Not a good product. Huge latency and can't be used for a day long. so disappointed.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, October 23, 2023
Hey Tony,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be experiencing with your Galaxy Watch4 and without being able to ask you any follow-up questions in response to what you have shared with us, I suggest reaching out to Samsung Support at your earliest convenience for further assistance and/or help troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be experiencing with your Galaxy Watch4 and without being able to ask you any follow-up questions in response to what you have shared with us, I suggest reaching out to Samsung Support at your earliest convenience for further assistance and/or help troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Love this watch
on October 7, 2022
Posted by: Jh2459
from Greenbay, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] I use this watch everyday. I am a very busy person and work alot. So I love that I can make hands free calls and the quality of the calls are great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, Great Performance, Great Durabilit
on October 3, 2022
Posted by: ILoveSamsung
from Virginia VA
Expertise:Expert
[This review was collected as part of a promotion.] I bought this product 1 year ago its amazing ita really fast and responsive. It has great performance and it is really durable I dropped it once on concrete and it didn't break impressive samsung keep up the hard work.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible Recent Software Upgrade
on October 28, 2023
Posted by: MikeL
Expertise:Expert
The latest upgrade is terrible.
In particular, Sleep mode frequently won't turn off. When it won't turn off, I have to turn the watch off and back on to get Sleep mode to stop. But then I have to reset the widgets to get then to work. Ether that or go to my phone and turn it on and back off in the Modes app. The Modes app shows it is off, although it is still on on the watch.
There are other issues, but that is the one I'm dealing with again this morning.
In particular, Sleep mode frequently won't turn off. When it won't turn off, I have to turn the watch off and back on to get Sleep mode to stop. But then I have to reset the widgets to get then to work. Ether that or go to my phone and turn it on and back off in the Modes app. The Modes app shows it is off, although it is still on on the watch.
There are other issues, but that is the one I'm dealing with again this morning.
Features
5
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 30, 2023
Hey MikeL,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. If your watch was set up without a phone, then your most recent activity is stored only on the watch, and you will not be able to view it on your phone. When you have some available time out of your hectic schedule, please take a moment to review the article that I have linked below for you titled, "Samsung Health data does not sync" to help resolve what you may be experiencing with your Galaxy Watch4. Feel free to reach out to Samsung Support afterwards if you would like any additional assistance or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003270/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. If your watch was set up without a phone, then your most recent activity is stored only on the watch, and you will not be able to view it on your phone. When you have some available time out of your hectic schedule, please take a moment to review the article that I have linked below for you titled, "Samsung Health data does not sync" to help resolve what you may be experiencing with your Galaxy Watch4. Feel free to reach out to Samsung Support afterwards if you would like any additional assistance or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003270/
Written by a customer while visiting Samsung US
Customer Rating
3
One works the other doesnt
on October 2, 2023
Posted by: BlueLady
from Reidsville, NC
Expertise:Expert
I have purchased two Galaxy 4 watches. One silver and one Black. The silver one I have had 0 problems with it holds a charge, works great and everything just what I needed. The black one I sent to get a battery replacement because the battery wouldn't stay charged for more than 7 hours. Well even with the replacement battery it's not holding a charge more than 8 hours. I'm not sure what the problem is and since it is out of warranty sadly it is useless to me.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Debra, Social Commerce, October 3, 2023
Aloha BlueLady,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch4 and Galaxy Watch5 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch4's battery. Please feel free to reach out to Samsung Support if you would like further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch4 and Galaxy Watch5 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch4's battery. Please feel free to reach out to Samsung Support if you would like further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Written by a customer while visiting Samsung US
Customer Rating
3
Great watch! Bad signals
on September 18, 2023
Posted by: Actually214
[This review was collected as part of a promotion.] I am able to connect my 4 to att and send messages, but consistently have to re-connect it. Where it doesn't link my phone anylonger. Its very annoying. However, the watch is a great, fast and easy watch to access! Love the widgets and the notifications.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 19, 2023
Greetings Actually214,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Be sure to check out the article that I have linked below for you titled, "Samsung smart watch will not connect to a phone" for some troubleshooting steps that may help you resolve what you have been experiencing with your watch. I have also linked the articles titled, "Samsung smart watch and phone compatibility" and "Setting up your Samsung smart watch with or without a phone." You may also find these articles to be beneficial in resolving what you're experiencing. Feel free to contact Samsung Support if you have any questions, if you would like to share any other feedback with us, or if you would like any additional assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
https://www.samsung.com/us/support/answer/ANS00082502/
https://www.samsung.com/us/support/answer/ANS00078020/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. Be sure to check out the article that I have linked below for you titled, "Samsung smart watch will not connect to a phone" for some troubleshooting steps that may help you resolve what you have been experiencing with your watch. I have also linked the articles titled, "Samsung smart watch and phone compatibility" and "Setting up your Samsung smart watch with or without a phone." You may also find these articles to be beneficial in resolving what you're experiencing. Feel free to contact Samsung Support if you have any questions, if you would like to share any other feedback with us, or if you would like any additional assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
https://www.samsung.com/us/support/answer/ANS00082502/
https://www.samsung.com/us/support/answer/ANS00078020/
Written by a customer while visiting Samsung US
Customer Rating
5
I love this watch..
on April 12, 2022
Posted by: ABSENT MINDED
from Washington DC
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this about two months ago to pair with my phone and it's been the best thing I've spent money on. From putting my face on it to keep track of my steps and heart rate
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US