Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
3
Great Smart Watch … Fitness Tracker sub par
on June 29, 2022
Posted by: Palani
from Atlanta, GA
Expertise:Intermediate
The watch itself is beautiful and as a smartwatch it’s great. If you are looking to accurately track calories and workouts this is not the watch.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Thank you for your feedback on the Samsung Galaxy Watch4. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is horrible
on May 31, 2022
Posted by: Nino
from Virginia
Expertise:Expert
Less than month old. The watch will not hold a full day of charge. Disappointed... garbage
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hi Nino, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this watch under any circumstances!
on November 16, 2021
Posted by: hawaiistyle
from UT
Expertise:Expert
I traded in my Galaxy Watch toward this Galaxy Watch 4. Big mistake. You would expect the 4 being this many years newer, that it would be an upgrade. So untrue! My Galaxy watch would easily go 4 days with everything turned on. GPS, Wifi, Bluetooth, whatever. It would easily charge each morning just with the short amount of time in the shower. This watch will not last through the day. I cannot ever have GPS on or Wifi. With just bluetooth it takes forever to charge. I can't sleep with it on and track sleeping because it has to be on the charger all night just like your phone. What a disappointment. All these new features, EKQ, body comp, etc. None of them work. Available faces are basic and a joke compared to what we used to have. It gets worse, it gets much worse. One of the features I needed with my Galaxy watch was the hands free speaker phone to answer your phone without having to pull it out. The speaker on the original Galaxy Watch was barely loud enough. You would have to hold it closer to your ear to hear but worked. I assumed, and I did so incorrectly, that this would be remedied and improved on the new watch. What a total disappointment and complete let down. This watch does not have anything that you could call a speaker phone. Turned all the way up you have to hold it clear up to your head and even then you cannont make out what anybody is saying. The volume is probably 20% of the not so great Galaxy watch making this version a complete disaster. This watch is trash. Do not waste your money on it. You will only be disappointed like I am. I own multiple Samsung TVs, All of the phones in our family are all Samsung. I should have realized their quality was slipping when last Christmas I got a set of Galaxy buds live. They lasted one charge and there is zero way to get them warrantied or replaced. This watch isn't much better. The battery life is absolutely unacceptable. The lack of speakerphone is also unacceptable. Non functioning "new functions" is unacceptable. The sad part is there is probably zero chance they can fix these problems. I just wasted an insane amount of money on a poorly designed and executed boat anchor. Do yourself a favor and skip this watch. What a sheer disapointment.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Meh.....!
on September 21, 2021
Posted by: Samsung Fan
from San Francisco
Expertise:Expert
I am a hardcore Samsung fan and I am NOT impressed by this watch. I upgraded from the Galaxy watch 46mm and I honestly can't say the upgrade was worth it. The battery life as many reviewers mentioned is horrible. There are more apps available but 90 percent of them are junk. Youtube music is available but only if you download your music to the watch which takes forever to do, so the only streaming app is still Spotify. The only good thing about it is the looks and the bright screen.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 4, 2021
Hello Samsung Fan, thank you for taking the time to leave this review. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. In order for us to look into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143761245
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143761245
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money
on September 14, 2021
Posted by: Truthfully critical
from Albuquerque
Expertise:Expert
This product is mediocre at complted nominal tasks, and even worse at "flagship tasks". using the watch with LTE, a workout enabled, and connected to galaxy buds is impossible because it overheats and stope everything. Terrible product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 30, 2021
Hey there, thank you for bringing this to our attention. If I were in your position, I would be upset too. In order for us to look further into this matter, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143751900
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143751900
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Lcd screen leaks; defective
on July 8, 2022
Posted by: Clay
from NC
Expertise:Expert
Poorly made. Manufacturer defect. Watch is inoperable and repair is not available. Waste of a lot of money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 19, 2022
Clay, Here at Samsung we appreciate you taking the time to provide feedback to us about your Samsung Galaxy Watch4. We are always striving to improve our product lines to provide the best experience possible to our customers. Below we’ve provided information on the warranty of your product as well as any troubleshooting available in the product guide. Please feel free to reach out to us with any other questions about your Samsung products. –Elizabeth
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Watch 4 - Pink
on August 29, 2022
Posted by: Soccerchik23
from Dallas
Expertise:Intermediate
This watch was given to me as a gift and it's been great! Volume and all features work fantastic. You should get this watch. I don't have issues with battery life either.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it!
on September 9, 2022
Posted by: AshK
from Squire, WV
Expertise:Beginner
The watch is supposed to be water proof, but it isn't! Even though it was supposed to be water proof I never went swimming with it on or showered or anything like that. The only slight water exposure was from washing my hands. It stopped working 10 months after I got it. Even though my warranty is still in effect and it's supposed to be water proof I STILL had to pay to have the watch repaired. Even though it is a great watch when it's working, it's not worth the money for something that I have to pay to repair when it shouldn't even be damaged.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 13, 2022
AshK, thank you for your feedback regarding the Samsung Galaxy Watch4. This device has a water resistance rating of IPX8 which does give it water resistance but is not water proof. It can still sustain water damage under certain circumstances. We have included below some information about the water resistance of the Samsung Galaxy Watch4. Please feel free to reach out to us with any further information regarding your Samsung products. –Elizabeth
Water Resistance Tips
https://www.samsung.com/us/support/answer/ANS00078031/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Water Resistance Tips
https://www.samsung.com/us/support/answer/ANS00078031/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US