Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
disposable watch
on December 28, 2021
Posted by: lisabon
from CA
Expertise:Intermediate
I bought one of this watch for my wife last year. Guess what a day after warranty elapsed, the phone stop working and all what I have is watch with flashing green screen. I thought that Samsung product has a good quality control. I think, the current products does not live to the old reputation. If you buy it, please buy the extended warranty you certainly are going to use it
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Charging issue + Discolored
on September 28, 2021
Posted by: Asianhop
Expertise:Intermediate
I don't know what's wrong with this watch, but it overheats when it's charging. As you can see in the pictures the bottom of the watch changed color due to extremely high temperature. I've contacted the Samsung support team and it's currently on the repair.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello Asianhop thank you for taking the time to leave this review. We are sorry to hear of your experience. I understand how this must feel. It seems like you are already getting this matter resolved. If you need any further assistance, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764719
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764719
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Not an upgrade
on November 26, 2021
Posted by: John
from Indiana, USA
Expertise:Expert
Very disappointed in this product. I loved my original galaxy watch and decided to "upgrade" to the galaxy watch 4 classic. It wasn't an upgrade. With all the features enabled my original galaxy watch would still be around 50% battery after 24 hours. With the same settings on the watch 4 it's not even close. The last two days its not even making it 20 hours. The apps in the watch don't seem to be the battery drain, so it's either the sensors or the operating system. The sensors in the original watch didn't kill the battery that bad, so I'm guessing it's the OS on the watch 4. Wear OS is not an upgrade to Tizen, there aren't that many watch apps in the play store, and most of them are just step counters, calorie trackers, or music players. How many of those do you need? Still no Google Assistant, and really that's not going to be that big a deal anyway.... it's a watch. Samsung would be better off ditching Wear OS and going back to Tizen, we all know Google will stop developing Wear OS anyway, just like most of the other projects they release. The extra features the watch 4 has over the original watch just aren't that important. ECG is not really that useful, Body Composition is not that accurate, and Blood Pressure isn't even available in the US. Today is the last day I could return this watch. I'm probably going to keep it and see if samsung can save it through software updates, but I'm not hopeful. In the meantime, I'll go back to my original galaxy watch and know it will be there all day for me.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Found battery life fix
on May 2, 2022
Posted by: Dan72
from Buffalo NY
Expertise:Expert
I purchased this watch as an upgrade from the Active 2, because I wanted the Pulse O2 that Samsung removed from the phones.
The good: The watch has features that the active 2 lacked. I had believed it was getting the actual on demand pulse O2 measurements, this watch actually has them. The ECG works well, I like that it monitors your oxygen levels while sleeping as well.
I did find battery like was lower than the Active and Active 2. What seemed to be the issue was that the GPS was always on, because when I turned that off the battery life improved dramatically. I just put it on charge after a day of use and it was at 67%. It is estimated to last nearly 3 days with my usage, but I'll probably charge it every day or 2, and I'll turn GPS on for activities that I want to track my course for. That seems to be the factor as the Active 2 seemed to need a short time to get GPS connection for activities, so it seems to have been off unless you did an activity that was going to have GPS tracking.
I hope this helps others that are having a battery issue with their watch. I just switch to my "old" active 2 when I'm charging the watch 4.
My watch is the black, not the green
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not bad
on August 9, 2022
Posted by: LIL_Soul
Expertise:Intermediate
I got the 42 mm but it still feels a little big on me since I have a small wrist. Helps out with notifications, fitness, etc.; however, after a while its battery starts to drain faster even if you keep it on the charger before using it, and sometimes it would it freeze so you would have to factory reset to let it work properly
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Great Watch but it just stopped turning on!
on September 6, 2023
Posted by: watchguy
from San Jose, California
Expertise:Expert
I bought this watch in October of 2021. Looks sleek, and I liked the health data. All nice while it lasted but within one year it just stopped turning on after receiving a software update.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Debra, Social Commerce, September 11, 2023
Good day Watchguy,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself. When you have the available time out of your busy day, please take a moment to review the article titled, "Samsung smart watch will not charge or power on" to conduct some troubleshooting steps to help you resolve what you have been experiencing with your Galaxy Watch4. I have linked it below for your quick access. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch4 in the seat of your taxi on your way to catch your flight, having your watch stolen from your bag, getting caught in a rainstorm with your watch on and getting it damaged, to dropping your watch and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Please feel free to reach out to Samsung Support if you would like any additional assistance and/or troubleshooting on your Galaxy devices. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself. When you have the available time out of your busy day, please take a moment to review the article titled, "Samsung smart watch will not charge or power on" to conduct some troubleshooting steps to help you resolve what you have been experiencing with your Galaxy Watch4. I have linked it below for your quick access. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch4 in the seat of your taxi on your way to catch your flight, having your watch stolen from your bag, getting caught in a rainstorm with your watch on and getting it damaged, to dropping your watch and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Please feel free to reach out to Samsung Support if you would like any additional assistance and/or troubleshooting on your Galaxy devices. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
Written by a customer while visiting Samsung US
Customer Rating
1
Useless
on July 13, 2022
Posted by: Colette
from Maryland
Battery life is ridiculously short. Did all the things to increase battery to no avail. Only useful thing is sleep tracker but 100% charged battery lasts maybe 4 hours so no info will be available.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 21, 2022
Colette, your feedback is greatly appreciated as we continue to innovate our product line and provide the best possible customer experience. I’m not sure exactly what steps you’ve taken to try and improve the battery life of your Samsung Galaxy Watch4 but we’ve included a link below about all the steps that can be taken. We’ve also included a link to our Customer Care+ team to help troubleshoot your device. Please feel free to reach out with any other questions about your Samsung products. –Elizabeth
Samsung Galaxy Watch4 battery life
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Galaxy Watch4 battery life
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Great if it worked
on June 7, 2022
Posted by: merrf
from Louisville KY
Expertise:Intermediate
Body Composition rarely works. It always says hands are touching when they are not. Battery life is below average. This watch is a disappointment considering the things it does well can be achieved at 1/3 the price with other companies.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 8, 2022
Hi merrf, Thank you for your feedback on The Samsung Galaxy Watch4. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s performance. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. Thanks again for being a Samsung customer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US