Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
No water damage warranty
on August 12, 2022
Posted by: Disappointed customer
from Los Angeles
Expertise:Expert
For a "fitness tracker" with swim detection, this watch does a terrible job for any water protection. Owned this watch for less than a year and started malfunctioning. Not aware of the problem initially, watch was sent it for repair to only be told that the warranty does not protect against water damage. So either pay up for the repair or get the watch back broken.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 16, 2022
Hello, thank you for your feedback regarding your Samsung Galaxy Watch4. We understand the urge to swim and have that track and the excitement at that ability. That is why we have also included the setting on the device we call “water lock” to ensure no damage occurs to the device while submerged in swimming. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
I would pass on this one
on October 4, 2022
Posted by: That guy
from Oklahoma
Expertise:Expert
Bought this one several months back and have had nothing but disconnection issues. Will try another brand next time as my previous watch gen was better but died from the hot tub steam
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 5, 2022
That guy, we appreciate you taking the time to provide your feedback to us on your Samsung Galaxy Watch4. If you haven’t done so already we would recommend reaching out to the Samsung Support Team for assistance in troubleshooting the connection between your cellular device and your watch. Please feel free to reach out to us at any time with further questions regarding your Samsung products. –Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Absolute garbage
on June 13, 2022
Posted by: Anonymous
from Minnetonka, MN
Expertise:Expert
Works to check the time and track your steps. Fails at everything else. I have the LTE version. Running Strava + Spotify + LTE, the watch overheats in seconds every time. No warning and even worse, you lose your entire activity. I went swimming in a pool today, and the watch stopped my workout after 5 mins. Phone calls and voice to text are trash. I swear it gets worse with every software update. The most unreliable piece of tech I've ever owned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy Watch4. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life terrible
on September 15, 2021
Posted by: LittlePoppy
from Mt. Orab Ohio
Expertise:Intermediate
I bought this so i could run without my phone. I walk for an hour daily this battery within one hour of tracking my walk and listen to music. by the end of the walk 50 percent battery drain.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 4, 2021
Hello LittlePoppy, thank you for bringing this to our attention. I understand how important this is to you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143759146
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143759146
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
True upgrade from my Gear S3
on August 7, 2022
Posted by: THESSION
from Saint Mary's, Ga.
Expertise:Intermediate
This watch is an amazing improvement over my Gear S3. Much more features, battery life is much better and also charges very fast. The Google designed OS is a welcomed change. I've also seen other reviews of over heating problems and I will say that I live in south east Georgia where the weather gets in the high 90's and not once have I had an overheating issue with my watch. Highly recommend this watch for anyone with a Samsung phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery life!
on February 19, 2022
Posted by: Scoopal12
from Topeka, KS
Expertise:Intermediate
I bought this about a month ago and should of just went with fitbit instead. I have to charge my watch twice a day and that's without lte and powersaving mode on. For example my watch was fully charged 2 1/2 hours ago and I've done nothing on it and I'm already on 66%. Last night I put it on fully charged and woke up this morning with it on 3 percent. I charge it more than I use it. I'm not happy with it at all and really would like my money back.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Scoopal12!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365839
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365839
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Sub par product
on June 14, 2022
Posted by: Niqui
from West Palm Beach, Florida
Expertise:Intermediate
This was my first time ordering a Samsung smart watch. I was excited to have one and wanted to confirm the difference to other smart watches. The watch was delivered in a timely manner. After charging it, it sync'd with my phone with ease. After my first time wearing it I noticed that the battery life was only a day. I thought at first I had not charged it enough but I saw that it was charging 100% but I was only getting 1 day. I have a 3yr old Versa and I get 3 days charge. I'm extremely disappointed and aggravated that I purchased this watch. Its not worth the money.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Niqui, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
You have to turn off the Smart-features
on June 11, 2022
Posted by: Captain Bill
from East Tawas
Expertise:Expert
I’ve had this Watch-4 one week, battery goes dead in 5-8 hrs. Done all updates, still NG.
Why should we have to disable functions?
I bought this for all of the things it suppose to do. If you try to sleep with it, you’ll wake up with a dead watch.
COME ON SAMSUNG….YOU CAN DO BETER THAN THIS!
I’ll wait two more weeks, no help. Will be returned.
Why should we have to disable functions?
I bought this for all of the things it suppose to do. If you try to sleep with it, you’ll wake up with a dead watch.
COME ON SAMSUNG….YOU CAN DO BETER THAN THIS!
I’ll wait two more weeks, no help. Will be returned.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Hi Captain, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US