Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,049 Reviews)
Rating breakdown 2,049 reviews
5 Stars
1,254
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
974 out of
1,251)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
Not suitable for swim tracking
on October 19, 2024
Posted by: Furq
Expertise:Intermediate
In 2 years I had this watch I took it to swim once to the gym pool and the watch died
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Social Commerce, October 19, 2024
Thanks for reaching out to share your feedback with us, Furq. Your feedback is essential as we continue to make improvements. We see that you reached out to share your thoughts on the Galaxy Watch4. The Galaxy Watch4 has a water resistance rating of 50 meters under the ISO standard. It is not suitable for diving or high-pressure water activities. If the device or your hands are wet, they must be dried thoroughly prior to handling. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Please reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Swimming is not allowed. Watch will die.
on May 23, 2023
Posted by: ggallrds
from Costa Rica
Expertise:Expert
Water damage after swimming. This watch include features for swimming but after the first time the watch dies.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 24, 2023
Hey there Ggallrds,
Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Even though your watch is water resistant, please remember that it's not indestructible. If you decide to take a dip in the pool with your Galaxy Watch4 on, make sure you turn on Water lock mode to prevent accidental touches on your screen. It will also prevent you from accidentally activating your watch with a wake-up gesture while you're swimming. For your convenience, I have included a few articles below titled, "Use Water lock mode to swim with your Samsung smart watch" and "Samsung smart watch water resistance tips" for a plethora of great information regarding the water-resistant nature of your Galaxy Watch4. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00078031/
https://www.samsung.com/us/support/answer/ANS00078058/
Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Even though your watch is water resistant, please remember that it's not indestructible. If you decide to take a dip in the pool with your Galaxy Watch4 on, make sure you turn on Water lock mode to prevent accidental touches on your screen. It will also prevent you from accidentally activating your watch with a wake-up gesture while you're swimming. For your convenience, I have included a few articles below titled, "Use Water lock mode to swim with your Samsung smart watch" and "Samsung smart watch water resistance tips" for a plethora of great information regarding the water-resistant nature of your Galaxy Watch4. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00078031/
https://www.samsung.com/us/support/answer/ANS00078058/
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy Watch 4, 40 mm - Disappointing!
on July 17, 2022
Posted by: Samsung Dude
from LA, Ca
Expertise:Intermediate
Disappointing --- I had a S3 Frontier that I loved for all the reasons the 4 is disappointing. The battery did not last long --- maybe 24 hours, a couple of times less than a complete 24 hours v. the S3 lasting 2 to 3 days. Made the mistake of buying the smallish 40 mm --- harder to see some messages. The functionality of the watch was limited as multiple buttons on a smallish the watch face. The close proximity of the watch buttons made it difficult to use and I my fingers are not large at all.. KEY: WATCH STOPPED WORKING IT as it will no longer turn on!!!! And no I never used it swimming as some others indicated in their reviews, heck didn't wear it in the shower!. Also, had some challenges getting it to synch with my Samsung phone. I will be returning this S4 watch and see if I can buy a new S3 Frontier to replace it. Very disappointing. I have owned multiple Samsung products and wanted to continue to do so. But a bit concerned given my experience with this product.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 26, 2022
Samsung Dude, your feedback is much appreciated as we strive to innovate our product line and provide the best possible customer experience. We recommend looking into the Samsung warranty on your device as it might still be covered as well as reaching out to the Samsung Support team to troubleshoot your device. We appreciate you being a loyal Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Stopped charging within 3 months
on November 29, 2021
Posted by: bfd5485
from Chicago, Il
Expertise:Intermediate
The watch stopped charging inside of 3 months.
The only option is to send the watch in to be inspected. It should be under warranty, but the fine print on the return label says that it might not be, and if they decide that it isn't - then I have to pay more money to get my almost brand new watch fixed and sent back to me.
Dissatisfied with the product quality and the options given to resolve the issue.
No, I would not recommend this to a friend.
Performance
1
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible battery life!
on June 23, 2022
Posted by: Huan
I had the first samsung classic watch and the battery lasted for about 4 days but this one has a terrible battery life that barely last for 2 days with me working out everyday. I did a spartan race for 2 hours with a little bit over 50% of battery and the watch died after an hour ish.. .
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 24, 2022
Hi Huan, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Not as great as I thought it would be
on September 6, 2022
Posted by: Irishprincess64
from Long Island NY
I received the watch as a Christmas present. It started out great then after about 3 months, all of a sudden, the watch would buzz and then I would get the word Samsung across the face. No clock, just the word Samsung. This would happen every couple of seconds. It would buzz then the word Samsung. I couldn't shut the watch down; it wouldn't take a charge. I had to leave it sit for a few days. Then I was able to recharge it. This has happened twice. Now, the charge on the watch doesn't last an entire day. I really wanted this to be a great watch, but sadly, I'm disappointed with it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 7, 2022
Irishprincess64, thank you for your feedback on your Samsung Galaxy Watch4. If you haven’t done so already we would recommend reaching out to the Samsung Support or Customer Care+ Teams to assist you in troubleshooting some of the difficulties of your device. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Samsung, get your watches working
on June 27, 2022
Posted by: Jmac
Expertise:Expert
This watch is laughable. My phone randomly started doing an update but I needed the map feature for navigation and of course it didn’t work.
The battery is trash. I have to have it paired to my phone or on airplane mode if I want it to last the day. Honestly, I wish I had done my research.
If you’re reading this, hopefully it isn’t too late. Wait until Samsung improves their watches. Sigh.
The battery is trash. I have to have it paired to my phone or on airplane mode if I want it to last the day. Honestly, I wish I had done my research.
If you’re reading this, hopefully it isn’t too late. Wait until Samsung improves their watches. Sigh.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi Jmac, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
No water damage warranty
on August 12, 2022
Posted by: Disappointed customer
from Los Angeles
Expertise:Expert
For a "fitness tracker" with swim detection, this watch does a terrible job for any water protection. Owned this watch for less than a year and started malfunctioning. Not aware of the problem initially, watch was sent it for repair to only be told that the warranty does not protect against water damage. So either pay up for the repair or get the watch back broken.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 16, 2022
Hello, thank you for your feedback regarding your Samsung Galaxy Watch4. We understand the urge to swim and have that track and the excitement at that ability. That is why we have also included the setting on the device we call “water lock” to ensure no damage occurs to the device while submerged in swimming. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US