Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
5
So far, so good!
on September 29, 2021
Posted by: DanB
from Minneapolis, MN
Expertise:Intermediate
I'm really surprised with some of the reviews. I've had the watch for a week and everything has worked well. I also own the Active2 and this is definitely an upgrade. The battery life has been pretty good. I feel that you can get about 24-36 hours on a charge and the charging time is about an hour and a 1/2.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on September 30, 2021
Posted by: Katnstl
from Saint Louis, MO
I've been a dedicated Samsung customer since 2006. This is the first time I've really regretted my purchase. I've been wearing my Galaxy Sport for several years. Decided it was time for a upgrade.
I'll get to the point...The battery life is better on the Sport. I haven't turned on LTE nor have I recorded a workout on the Watch 4 yet.... but the battery only last a day for me.
The design is very sharp looking. But... I don't really want to charging my watch every night.. when it should be tracking my sleep.
I'll get to the point...The battery life is better on the Sport. I haven't turned on LTE nor have I recorded a workout on the Watch 4 yet.... but the battery only last a day for me.
The design is very sharp looking. But... I don't really want to charging my watch every night.. when it should be tracking my sleep.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello Katnstl, thank you for bringing this to our attention. I know how difficult this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764929
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764929
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Expected a great watch got...
on September 30, 2021
Posted by: Jlc_
from CA
Expertise:Intermediate
Had it for a couple of days now and so far im loving the ui, and the slick design but like so many others samsung dropped the ball on the battery. I upgraded from my galaxy watch active 2 and that watch could go at least 1.5 days with heavy use to where as for this watch i have to recharge 2 a day on normal usage. Will most likely end up returning it and waiting for the next upgrade or will be switching to another brand.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello Jlc_, thank you for bringing this to our attention. If I were in your position, I would feel the same way. If you still have the watch, here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. We're also here to help if you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764950
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764950
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Much better with Google.
on September 30, 2021
Posted by: Slsteve
Expertise:Intermediate
Only reason it's not a five-star rating is because of the lack of EKG with out a Samsung phone.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of money
on October 1, 2021
Posted by: angrichik
from Bronx, NY
[This review was collected as part of a promotion.] Well, it tells the time. I cannot get it to hold onto my fitness workout. When I run, it either tells me to "slow down" every five minutes, or it pauses and gives me nothing. You also cannot go on google. I get texts from work that I need to go to a google page. Useless, except for like an emergency phone call and telling the time. SAVE YOUR MONEY
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello angrichik, thank you for sharing your experience. I can see why you're so upset. In order for us to look further into your concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764992
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764992
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
It's really nice
on October 1, 2021
Posted by: Jake
from Westwood, NJ
Expertise:Intermediate
[This review was collected as part of a promotion.] I love the watch. But there is one or two things that I think would make it much better. Allowing Google pay instead of Samsung pay, allowing Google Assistant instead of Bixby are really the only two things that I'd change about it.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch, and great interface!
on October 1, 2021
Posted by: BlakeN
from Texas
Expertise:Expert
[This review was collected as part of a promotion.] I used to have the Active 2, and liked it, but the Galaxy Watch 4 is pretty fantastic. The new UI is much better, and the Bixby is much more powerful. Recommended upgrade.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I love it but battery life could be better
on October 1, 2021
Posted by: Jnlbrn4
from New Berlin, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] I waited for this watch for a year after I finally gave up my apple phone and switched back to Samsung. I love the fit and the band is comfortable. My only complaint would be the battery life isn't that great. It has to be charged at least every two days and I get that life out of it only because I turn it off at night to conserve the battery. Other than that I love it!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US