Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,049 Reviews)
Rating breakdown 2,049 reviews
5 Stars
1,254
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
974 out of
1,251)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
Poor battery life!!!
on September 13, 2021
Posted by: Shelly
from Clarksville, Tennessee
Expertise:Intermediate
I purchased the watch 4 in the lte version. After fully charging it overnight, I wore it to work the next day. My battery was draining rapidly and within 6 hours, my battery was at 3%. I didn't have anything high draining watch faces or apps. that should have caused this. I have the old galaxy watch and it's battery life lasts 2 days. Samsung definitely needs to pull this watch off of the market.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 30, 2021
Hello Shelly, thank you for bringing this to our attention. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143751278
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143751278
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Battery SUCKS!!
on September 13, 2021
Posted by: LesLey
Expertise:Expert
I've had this watch for about two weeks now and the battery life really sucks it doesn't last a full day. I upgraded from the galaxy active watch and I could've have honestly kept it. The watch face selection is terrible I never had to download extra things to be able to use my watch. It also doesn't receive all of my text messages I'll receive them on my phone but not my watch and it will be connected. I'm not impressed at all by this watch. Smh very disappointed. I'm considering sending it back and keeping my galaxy active. I'm usually very impressed by Samsung but not this time and I don't like how the app selection is set up like the apple watch.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 30, 2021
Hello LesLey, thank you for sharing your experience with this watch. I understand how this must feel. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143751701
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143751701
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on September 14, 2021
Posted by: Rain92
from Missouri city TX
This was my first time owning a Samsung 4 watch . I've always owned a Fitbit from 1-3 styles trying something new would not change a thing..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Smartwatch
on September 15, 2021
Posted by: Wedge
from Portland, Oregon
Expertise:Intermediate
The Good - stylish, straight forward and easy to use.
The Bad - requires 3rd part app for customization, battery life.
The Bad - requires 3rd part app for customization, battery life.
Overall I have enjoyed my experience with the Classic 4. It does everything that I expected. (i.e. Time, Music control, face customization).
My main concern getting a smartwatch was having something big and bulky on my wrist. The Classic 46mm isn't much bigger than several other watched I currently own, the band it came with was comfortable and prevented slippage.
Initially taking it out of the box, battery life was a major concern as it didn't seem to last 24 hours without needing a recharge. Getting the initial software updated and turning off the LTE has extended the battery life out to over 48hrs.
My main concern getting a smartwatch was having something big and bulky on my wrist. The Classic 46mm isn't much bigger than several other watched I currently own, the band it came with was comfortable and prevented slippage.
Initially taking it out of the box, battery life was a major concern as it didn't seem to last 24 hours without needing a recharge. Getting the initial software updated and turning off the LTE has extended the battery life out to over 48hrs.
Changing the Watch Face is just a click of the button. The default watch faces on the Galaxy Wearable app are limited and the customization allowed are very basic. You'll most likely get your watch faces from a 3rd party app for this reason.
There is also a limited number of ringtones and notification sounds. This was frustrating to me as I enjoy customizing my sound effects to go with my displays. I was able to find a work around this problem, but it took a 3rd party app and some technical experience.
There is also a limited number of ringtones and notification sounds. This was frustrating to me as I enjoy customizing my sound effects to go with my displays. I was able to find a work around this problem, but it took a 3rd party app and some technical experience.
The only problematic issue I've had was a allergic reaction. After wearing the watch for a few days, I begun to notice a red blistering ring. It was heartbreaking to think I wouldn't be able to continue using something so expensive anymore.
Not wanting to admit defeat, I deep cleaned the watch and attempted to wear on my other arm. I noticed no reaction after a week and switched the watch back to the previous arm without further incident.
Not wanting to admit defeat, I deep cleaned the watch and attempted to wear on my other arm. I noticed no reaction after a week and switched the watch back to the previous arm without further incident.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Very satisfied, with one exception
on September 15, 2021
Posted by: Laura
from Connecticut
Expertise:Intermediate
I've been using my Samsung Galaxy Watch 4 for about 3 weeks now and have been very happy with it so far. It's feels and looks like a quality product, it's responsive and has been easy to use. I purchased this watch to primarily act as my fitness watch, with smartwatch features being the bonus. It has performed well in both areas, except that I've noticed that this watch is not tracking steps on the elliptical machine. I was on the elliptical for 45 minutes and it tracked about 250 steps. My previous watch was a Garmin, and it indeed tracked steps on the elliptical. This has been the most disappointing aspect of using this device and I hope that in the coming weeks a software upgrade might correct this problem. It makes no sense to put effort into a workout and not see the results. Otherwise, I've had no issues with battery life. At the end of my day, I typically have 40 - 50% charge left. Aside from the elliptical tracking issue, I would recommend this product.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible terrible battery life
on September 17, 2021
Posted by: Kevin
from Omaha
Expertise:Expert
So sorry I traded in my perfect Galaxy Watch for this junk
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 4, 2021
Hello Kevin, thank you for reaching out. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760304
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760304
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life
on September 19, 2021
Posted by: Ado3
From the reviews, battery life is at 1 day in real time, is there an upgrade to 48 hours since I would like to have all day fitness tracking and evening sleep tracking,?
No, I would not recommend this to a friend.
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 4, 2021
Hello Ado3, thank you for reaching out. I understand how important this is for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760544
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760544
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Overheating issues and horrible battery life
on September 21, 2021
Posted by: Runbikerun
from Bothell, WA
Expertise:Intermediate
This watch has plenty of features and works great on LTE as long as you're in a good cell service area. The GPS signal is also lacking as well and all over the place when I look at a map of my activity. And the battery has not lasted more than 10 hours with a lot of extra features turned off. Now for the overheating issue, if I try and stream any music or do anything that requires a cell signal the watch overheats and shuts off causing any activity tracking to be lost. It also runs the battery down FAST. I called Samsung and they said it's because the watch is trying to boost the signal and is normal operation. What's the point of boosting a cell signal if all it does is run the battery down and overheat rendering the watch useless? Very disappointed and returning the watch. I'll leave two stars since it is packed full of features and works fairly well as long as the phone is near.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 1, 2021
Hello Runbikerun, we apologize that your experience with this watch was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US