Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
Terrible terrible battery life
on September 17, 2021
Posted by: Kevin
from Omaha
Expertise:Expert
So sorry I traded in my perfect Galaxy Watch for this junk
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 4, 2021
Hello Kevin, thank you for reaching out. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760304
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760304
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life
on September 19, 2021
Posted by: Ado3
From the reviews, battery life is at 1 day in real time, is there an upgrade to 48 hours since I would like to have all day fitness tracking and evening sleep tracking,?
No, I would not recommend this to a friend.
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 4, 2021
Hello Ado3, thank you for reaching out. I understand how important this is for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760544
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760544
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Overheating issues and horrible battery life
on September 21, 2021
Posted by: Runbikerun
from Bothell, WA
Expertise:Intermediate
This watch has plenty of features and works great on LTE as long as you're in a good cell service area. The GPS signal is also lacking as well and all over the place when I look at a map of my activity. And the battery has not lasted more than 10 hours with a lot of extra features turned off. Now for the overheating issue, if I try and stream any music or do anything that requires a cell signal the watch overheats and shuts off causing any activity tracking to be lost. It also runs the battery down FAST. I called Samsung and they said it's because the watch is trying to boost the signal and is normal operation. What's the point of boosting a cell signal if all it does is run the battery down and overheat rendering the watch useless? Very disappointed and returning the watch. I'll leave two stars since it is packed full of features and works fairly well as long as the phone is near.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 1, 2021
Hello Runbikerun, we apologize that your experience with this watch was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Battery SUCKS!!
on September 22, 2021
Posted by: LesLey
from Pittsburgh, PA
Expertise:Intermediate
I'm extremely disappointed in this product I had such high hopes for the new wat h. I can not make it threw the day with this battery life. It really sucks. My galaxy active watch could last 2 days while connected to my phone and music. And the distance it stays connected to the phone sucks as well. I should've kept my active and got the active 2. I also don't like the features being like the apple watch if I wanted an apple product I would've bought them. Very disappointed in samsung and considering switching inside of upgrading.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Research people.
on September 24, 2021
Posted by: Trialbeforeyoubuy
from Seattle, WA
Expertise:Expert
Battery probably dies cause it's better to use your phone.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love this watch.
on September 25, 2021
Posted by: Lissa
from Tampa
Expertise:Intermediate
I have the Galaxy Watch (2 models back) and love it, but decided to upgrade since this watch is much sleeker. I love the upgrades and the GPS showing on the watch. I like the new os. The battery life is incredible. I haven't used all the features yet, but loving it so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Worst trade in I've made.
on September 25, 2021
Posted by: LV29
from Los angeles
Expertise:Expert
I had the galaxy watch 3 , I thought it will be nice to get a new one since I really liked the 3rd series but it was a very bad choice.
Battery life is extremely bad!
Bassel is necessary , especially if you're galaxy 3 user.
The new software not showing any significant changes or any improvements.
Battery life is extremely bad!
Bassel is necessary , especially if you're galaxy 3 user.
The new software not showing any significant changes or any improvements.
The only thing I like is the look (but who cares)
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello LV29, thank you for reaching out. I understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143763135
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143763135
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Galaxy Watch4 Classic A BUST!
on September 26, 2021
Posted by: Anonymous
from Middle Village, NY
Expertise:Intermediate
I was really excited about this product. Being a Galaxy Watch Classic owner I was looking forward to the updates that everyone was boasting about! First off, the first generation of these watches is so much better and stable and that's why I kept the original. The 4th version is basically useless and is starting to collect dust. I use the watch primarily for golf GPS using Smart Caddie or Hole 19. The GPS is all over the place and not accurate, rendering it useless. The apps freeze up on it all the time.
The battery life is Horrendous!!! I can't get a full round without it trying to go into power save mode. I get 2.5 rounds with the original Galaxy Watch. This feels like a total downgrade not an upgrade. I also use the watch to monitor activity and heart rate. Was looking forward to the blood pressure monitor. I know that's due to the FDA but there are plenty of watches that have the feature. This was a total waste of money and I do hope that Samsung puts out some updates to stabilize all these issues and software developers catch up with Wear OS3. For now the original watch is on my wrist and Galaxy Watch4 is in 'power off' mode. Disappointing!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello andyradek, thank you for taking the time to leave this review. I understand how this must feel. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. This is a link (http://www.samsung.com/us/support/troubleshooting/TSG01203472/) to an article that will help you troubleshoot the GPS not working properly. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143763157
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143763157
^Elizabeth
Written by a customer while visiting Samsung US