Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
3
fell out of love
on November 29, 2023
Posted by: Luv2walk
from North Carolina
Expertise:Intermediate
Loved my watch for a long time, less than 2 years later it will no longer power on. Per other sites there is or was a 2 year manufacturers warranty - per Samsung, its only one year. I purchased it in May 2022 and enjoyed it up until 6 weeks ago. Now it's just a paperweight. It will no longer power on and won't take a charge. Trying to determine if I stick with Samsung or move to a different brand - loved my watch.
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, November 30, 2023
Good day Luv2walk,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch4 in the seat of your taxi on your way to catch your flight, having your Watch4 stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch4 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself. When you have the available time out of your busy schedule, please take a moment to review the article that I have linked below for you titled, "Samsung smart watch will not charge or power on" for some quick troubleshooting steps that you can take to help resolve what you may be experiencing with your Galaxy Watch4. Feel free to reach out to Samsung Support afterwards if you have any questions for us or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch4 in the seat of your taxi on your way to catch your flight, having your Watch4 stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch4 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself. When you have the available time out of your busy schedule, please take a moment to review the article that I have linked below for you titled, "Samsung smart watch will not charge or power on" for some quick troubleshooting steps that you can take to help resolve what you may be experiencing with your Galaxy Watch4. Feel free to reach out to Samsung Support afterwards if you have any questions for us or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003100/
Written by a customer while visiting Samsung US
Customer Rating
2
Laggy. needs improvement
on November 21, 2023
Posted by: Sang
from Portland, OR
Expertise:Expert
I bought this when it first came out. I was excited but it was very laggy and slow. even basic apps were too slow and 3rd party apps constantly crashed. I do not recommend it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, November 24, 2023
Hey there Sang,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. When you have the available time out of your hectic day, please take a moment to review the article that I have linked below for you titled, "Samsung smart watch screen is slow, frozen, or not responding" that may help you resolve what you have described to be experiencing with your Galaxy Watch4. Feel free to reach out to Samsung Support afterwards if you have any questions or if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. When you have the available time out of your hectic day, please take a moment to review the article that I have linked below for you titled, "Samsung smart watch screen is slow, frozen, or not responding" that may help you resolve what you have described to be experiencing with your Galaxy Watch4. Feel free to reach out to Samsung Support afterwards if you have any questions or if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible Recent Software Upgrade
on October 28, 2023
Posted by: MikeL
Expertise:Expert
The latest upgrade is terrible.
In particular, Sleep mode frequently won't turn off. When it won't turn off, I have to turn the watch off and back on to get Sleep mode to stop. But then I have to reset the widgets to get then to work. Ether that or go to my phone and turn it on and back off in the Modes app. The Modes app shows it is off, although it is still on on the watch.
There are other issues, but that is the one I'm dealing with again this morning.
In particular, Sleep mode frequently won't turn off. When it won't turn off, I have to turn the watch off and back on to get Sleep mode to stop. But then I have to reset the widgets to get then to work. Ether that or go to my phone and turn it on and back off in the Modes app. The Modes app shows it is off, although it is still on on the watch.
There are other issues, but that is the one I'm dealing with again this morning.
Features
5
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 30, 2023
Hey MikeL,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. If your watch was set up without a phone, then your most recent activity is stored only on the watch, and you will not be able to view it on your phone. When you have some available time out of your hectic schedule, please take a moment to review the article that I have linked below for you titled, "Samsung Health data does not sync" to help resolve what you may be experiencing with your Galaxy Watch4. Feel free to reach out to Samsung Support afterwards if you would like any additional assistance or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003270/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Health data isn't syncing automatically between your watch and phone, you should check your network connection and make sure the app is updated. If your watch was set up without a phone, then your most recent activity is stored only on the watch, and you will not be able to view it on your phone. When you have some available time out of your hectic schedule, please take a moment to review the article that I have linked below for you titled, "Samsung Health data does not sync" to help resolve what you may be experiencing with your Galaxy Watch4. Feel free to reach out to Samsung Support afterwards if you would like any additional assistance or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003270/
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good product
on October 20, 2023
Posted by: Tony
Expertise:Expert
Not a good product. Huge latency and can't be used for a day long. so disappointed.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, October 23, 2023
Hey Tony,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be experiencing with your Galaxy Watch4 and without being able to ask you any follow-up questions in response to what you have shared with us, I suggest reaching out to Samsung Support at your earliest convenience for further assistance and/or help troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be experiencing with your Galaxy Watch4 and without being able to ask you any follow-up questions in response to what you have shared with us, I suggest reaching out to Samsung Support at your earliest convenience for further assistance and/or help troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on October 7, 2023
Posted by: Ashh
Expertise:Intermediate
Had this watch for over a year now. I never receive notifications to the watch have missed many text messages and phone calls. Battery life is worthless. It will just randomly turn off. Needs some serious improvements!!
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Social Commerce, October 9, 2023
Aloha Ashh,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Different things can prevent apps from running or showing notifications. Disable any function that could be blocking notifications and then test the app to see if it sends notifications. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. For your convenience, I have linked a few articles below that may help your resolve all of your concerns that you have shared with us regarding your missed notifications, reduced battery life, and your watch powering off. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch4 in the seat of your taxi on your way to catch your flight, having your Watch4 stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch4 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us, if you have any questions, or if you would like any help troubleshooting your device. Thank you for being a valued Samsung customer. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001588/
https://www.samsung.com/us/support/answer/ANS00061433/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003233/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Different things can prevent apps from running or showing notifications. Disable any function that could be blocking notifications and then test the app to see if it sends notifications. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. For your convenience, I have linked a few articles below that may help your resolve all of your concerns that you have shared with us regarding your missed notifications, reduced battery life, and your watch powering off. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch4 in the seat of your taxi on your way to catch your flight, having your Watch4 stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch4 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us, if you have any questions, or if you would like any help troubleshooting your device. Thank you for being a valued Samsung customer. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001588/
https://www.samsung.com/us/support/answer/ANS00061433/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003233/
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch for the money
on October 6, 2023
Posted by: Alex
from Chicago, IL
Expertise:Intermediate
I'm using it for over 2 years. Great watch for the money.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
One works the other doesnt
on October 2, 2023
Posted by: BlueLady
from Reidsville, NC
Expertise:Expert
I have purchased two Galaxy 4 watches. One silver and one Black. The silver one I have had 0 problems with it holds a charge, works great and everything just what I needed. The black one I sent to get a battery replacement because the battery wouldn't stay charged for more than 7 hours. Well even with the replacement battery it's not holding a charge more than 8 hours. I'm not sure what the problem is and since it is out of warranty sadly it is useless to me.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Debra, Social Commerce, October 3, 2023
Aloha BlueLady,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch4 and Galaxy Watch5 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch4's battery. Please feel free to reach out to Samsung Support if you would like further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch4 and Galaxy Watch5 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch4's battery. Please feel free to reach out to Samsung Support if you would like further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Written by a customer while visiting Samsung US
Customer Rating
2
Battery degraded significantly
on October 1, 2023
Posted by: Old user
after having it for a year and few month, the battery is degraded significantly. The interval between charging the watch is less than 24hrs, in less than a year and half.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Debra, Social Commerce, October 2, 2023
Hi,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the unobstructed time out of hectic day to learn more on how to resolve what you have been experiencing with your Galaxy Watch4. Did you know that we also offer Samsung Care+ that can be added to eligible devices? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your watch behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your watch in your pocket without enabling your Water Lock mode, to dropping and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like some help with troubleshooting your devices. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Be sure to check out the article titled, "Reduced battery life on your Samsung smart watch" when you have the unobstructed time out of hectic day to learn more on how to resolve what you have been experiencing with your Galaxy Watch4. Did you know that we also offer Samsung Care+ that can be added to eligible devices? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your watch behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your watch in your pocket without enabling your Water Lock mode, to dropping and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like some help with troubleshooting your devices. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US