Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
5
This product works great, and you never m
on September 20, 2023
Posted by: Mari612
[This review was collected as part of a promotion.] This product works great, your never missing out on notifications. I personally love keeping track of my health.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome watch
on September 23, 2023
Posted by: Aidenery
[This review was collected as part of a promotion.] When I first bought this a a birthday present to myself, I went out and started to drive and needed Google maps. As I started to drive I noticed that it automatically showed up on my watch..I was stunned. Its amazing that I didn't need to take my eyes away from the road so much to look at my phone, my watch gave me clear directions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Laggy. needs improvement
on November 21, 2023
Posted by: Sang
from Portland, OR
Expertise:Expert
I bought this when it first came out. I was excited but it was very laggy and slow. even basic apps were too slow and 3rd party apps constantly crashed. I do not recommend it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, November 24, 2023
Hey there Sang,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. When you have the available time out of your hectic day, please take a moment to review the article that I have linked below for you titled, "Samsung smart watch screen is slow, frozen, or not responding" that may help you resolve what you have described to be experiencing with your Galaxy Watch4. Feel free to reach out to Samsung Support afterwards if you have any questions or if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. When you have the available time out of your hectic day, please take a moment to review the article that I have linked below for you titled, "Samsung smart watch screen is slow, frozen, or not responding" that may help you resolve what you have described to be experiencing with your Galaxy Watch4. Feel free to reach out to Samsung Support afterwards if you have any questions or if you would like further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US
Customer Rating
1
Short on battery life no working software
on December 11, 2023
Posted by: Catsmamma
I bought this watching July of 2022. The battery last about 20 hours. But the worst part is the software. I can not install the software onto my phone. They changed the software it use to show the length of sleep and the various levels. Such as light,deep even rem. It is now called Samsung health but when I installed there was no way to connect to my watch. So I uninstalled now get message not compatible with my devices. I am not about to buy another phone . So will need to find a different watch.
Response from Samsung USBy Social Commerce, December 12, 2023
Good day Catsmamma,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Wearable app is the core for everything related to your Samsung smart watch. However, this app is only available on your phone, which means you need to connect your watch and phone together. Samsung watches are only compatible with certain Android and iOS phones - make sure your phone is compatible before you try setting up your watch. The Galaxy Watch4 and Galaxy Watch4 Classic requires compatible phones to have Android 6.0 and RAM 1.5GB or higher. However, iOS devices are not compatible. For more information regarding our Samsung smart watch and phone compatible, please take a moment to review the article that I have linked below for you. Without more details regarding what type of phone you are utilizing and without being able to ask you any follow up questions, I suggest contacting Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082502/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Wearable app is the core for everything related to your Samsung smart watch. However, this app is only available on your phone, which means you need to connect your watch and phone together. Samsung watches are only compatible with certain Android and iOS phones - make sure your phone is compatible before you try setting up your watch. The Galaxy Watch4 and Galaxy Watch4 Classic requires compatible phones to have Android 6.0 and RAM 1.5GB or higher. However, iOS devices are not compatible. For more information regarding our Samsung smart watch and phone compatible, please take a moment to review the article that I have linked below for you. Without more details regarding what type of phone you are utilizing and without being able to ask you any follow up questions, I suggest contacting Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082502/
Written by a customer while visiting Samsung US
Customer Rating
5
Gorgeous multi-tasker of a watch
on December 31, 2023
Posted by: One4des
from Albuquerque NM
Awaiting delivery. Am so excited. I. Not a gadget geek but this could change that. Love the style, color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Trash Watch
on January 7, 2024
Posted by: Lady4588
It seems like it was working great when I first got it. Now since the last major update, it has not been the same, its straight useless. Stops in the middle of timed workouts and keep dropping connection from another workout app that I use. Never ran into this problem before until now. Also the battery life is crap too even when using the so called battery saving features. I think it also cheats me out of daily steps sometimes. When this stops working I'm not getting anymore.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Social Commerce, January 8, 2024
Hi Lady4588,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch4. Your Samsung smart watch isn’t all cogs and gears - it’s wires, processors, data chips, and software! And just like with any other smart device, the watch's software and apps will need to be updated every so often. Luckily, you can update both whether you have a phone or not! Take a look at, "Update software and apps on your Samsung smart watch" when you have some available time to help resolve what you have described to be experiencing with your Galaxy Watch4, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Also check out, "Reduced battery life on your Samsung smart watch" and "Inaccurate steps on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life and to help resolve your possible inaccurate step count. Feel free to contact Samsung Support afterwards if you have any questions or if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084622/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch4. Your Samsung smart watch isn’t all cogs and gears - it’s wires, processors, data chips, and software! And just like with any other smart device, the watch's software and apps will need to be updated every so often. Luckily, you can update both whether you have a phone or not! Take a look at, "Update software and apps on your Samsung smart watch" when you have some available time to help resolve what you have described to be experiencing with your Galaxy Watch4, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Also check out, "Reduced battery life on your Samsung smart watch" and "Inaccurate steps on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life and to help resolve your possible inaccurate step count. Feel free to contact Samsung Support afterwards if you have any questions or if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084622/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on February 20, 2024
Posted by: Stephaniemarie
Nice watch. Very helpful. I love not having to keep my phone on me
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on April 5, 2024
Posted by: Lanie
from Cleveland GA
Expertise:Beginner
I purchased this watch a couple weeks ago because my Fitbit was getting old and I also wanted more features than Fitbit offered, although for the most part, I was happy with my Fitbit. I am so happy that I made this purchase. I am still finding new features!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US