Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,049 Reviews)
Rating breakdown 2,049 reviews
5 Stars
1,254
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
974 out of
1,251)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
5
Nice upgrade
on April 12, 2022
Posted by: NeedMorToys
from Gettysburg, PA
Expertise:Expert
[This review was collected as part of a promotion.] I've had this for about a week, replacing the Watch 3. I really like the sleek look and feel of this. I thought I might miss the rotating ring for navigation but I don't miss it at all for navigating under the new WearOS version of Samsung's interface.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on May 18, 2022
Posted by: Mel Mac
Expertise:Intermediate
I bought the galaxy 4 watch to replace my active 2 watch. I was able to receive calls/text messages on my active 2 even when I did not have my phone on me as long as I was connected to wifi. The Galaxy 4 does not have this feature. This is a serious downgrade! I was told I need the LTE version but I did not have the LTE version for the active 2 so what gives! I could've bought a Fitbit for less money to do the same thing, with a longer battery life. So disappointing Samsung! I wish I would have known that before I purchased otherwise I would've bought something else!
No, I would not recommend this to a friend.
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi Mel Mac. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Watch4 not getting messages. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
Send and receive messages using the smartwatch
https://www.Samsung.com/us/support/answer/ANS00078022/
Update software and apps on your Samsung smartwatch https://www.Samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516896
Have a great day.
^Charles
Send and receive messages using the smartwatch
https://www.Samsung.com/us/support/answer/ANS00078022/
Update software and apps on your Samsung smartwatch https://www.Samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516896
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery by Design
on May 19, 2022
Posted by: Afonso
from Norfolk, VA
Expertise:Expert
Disabled Bluetooth. Just using LTE.
Closed all tabs
Disabled health checks...
The battery goes from 100% to 75% in 1 hour.
Using the basic clock face
I will not use power save mode because I paid for a watch with benefits…
I will return this watch today
Closed all tabs
Disabled health checks...
The battery goes from 100% to 75% in 1 hour.
Using the basic clock face
I will not use power save mode because I paid for a watch with benefits…
I will return this watch today
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, May 19, 2022
Hi Afonso, thank you for providing feedback on your Galaxy Watch4. We see that you have taken steps to extend your device’s battery life but it has not met your expectations. There are a few different things that can help with maximizing the battery life that will be linked below as well as our support channels. Thank you again for your feedback and being a valued Samsung user.
Battery life:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery life:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery life
on May 21, 2022
Posted by: Usabandaid33
from San Antonio
Expertise:Intermediate
Bought the watch with service line to use as stand alone for music and workouts. Also for sleep records. Watch won't last for more than 10 hours on a single charge. Thought samsung battery technology was much better then this! Very disappointing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, May 24, 2022
Hello Usabandaid33, thank you for providing feedback on your Galaxy Watch4. We’re happy to provide support on how to extend the battery life of your device. Linked below are some help articles that you may find useful for your situation. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
No battery life at all
on February 6, 2024
Posted by: Heathers001
from Dallas TX
Expertise:Intermediate
The battery life is non-existent. If I even use this for a few texts and one 15 minute walk a day, I have to charge it again in less than 24 hours. I can't use the features and definitely can't personalize it with photos (one of the main reasons I chose the Samsung watch). I tried and it died in hours. I had an Active 2 watch that I could use for everything and it would last days.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 6, 2024
Hiya Heathers001,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life and that is our #1 priority! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch4 and the Galaxy Watch5 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Take a moment to review, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch4's battery life. Let us know if you would like any further assistance after reviewing the provided resources or if you have any questions for us by contacting Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life and that is our #1 priority! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch4 and the Galaxy Watch5 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Take a moment to review, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch4's battery life. Let us know if you would like any further assistance after reviewing the provided resources or if you have any questions for us by contacting Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Written by a customer while visiting Samsung US
Customer Rating
2
Poor battery, lousy bands
on October 28, 2024
Posted by: Evelyn
from Portland OR
I bought this watch for the fall feature, and I think I'm really sorry. The battery sucks: it needs to be charged every day. If I were to activate more functions, it wouldn't last that long. I have a small wrist, so finding a watchband that would keep it snug was a challenge. I am not happy with this product.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Social Commerce, October 28, 2024
Thanks for sharing your honest feedback with us, Evelyn. We always look forward to hearing from our valued customers. We see that you reached out to share your feedback on the Galaxy Watch4. The Galaxy Watch4 is the first smartwatch equipped with Wear OS powered by Samsung. That means you get seamless access to all your favorite apps right on your wrist. Best of all, there's a rich app selection from music streaming apps to a massive library of health and fitness apps. The Watch4 also provides up to 40 Hours of battery life. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options that should help increase your watch's battery life. If this continues to be your experience, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
beautiful size and weight
on September 3, 2021
Posted by: gumpynorm
from Everson, Wash
Expertise:Intermediate
had for a month now love it. feels much lighter than my galaxy watch. still learning the new features. great job
samsung
samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Yes buy it
on September 15, 2021
Posted by: Kev75
from Texas
Expertise:Expert
It's a great watch with all the features you will need
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US