Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
1
Battery life is terrible
on September 5, 2021
Posted by: Jerzeehotboy
from Newark, NJ
Expertise:Intermediate
Can't tell how good it is the battery dies daily. My old Amazfit T-Rex watch stays charged for a week+! Makes no sense this watch can't hold a charge for atleast 2-3 days..
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Jerzeehotboy, thank you for reaching out. I understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747786
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747786
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
No Google Assistant, Iwatch is THE only option
on September 5, 2021
Posted by: Nick1881
from CT
Expertise:Intermediate
Bought it as I thought that they have Google Assistant. But, found out Bixby is the only voice assistant. Bixby is so bad that Samsung does not even mention Bixby as one of the feature on Samsung Galaxy Watch 4 webpage, then why restricting us to just one voice assistant. Apple is still the only smart watch in the market. Samsung failed again, even with Google's partnership
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Nick1881, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Bad battery
on September 5, 2021
Posted by: Lulu73
from Sturgeon Bay, Wi
I love this watch. It has a lot of good features. However the battery is terrible. This is my 3rd smart watch from Samsung and it is the worst battery they have used. It hardly stays charged 1 day. I gave it only a 3 because of that battery issue.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Lulu73, thanks for reaching out! I understand how difficult this must be for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747649
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747649
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
beautiful size and weight
on September 3, 2021
Posted by: gumpynorm
from Everson, Wash
Expertise:Intermediate
had for a month now love it. feels much lighter than my galaxy watch. still learning the new features. great job
samsung
samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it!!!
on September 3, 2021
Posted by: Eisenhower91
from St. Louis
Expertise:Beginner
I give it 4 stars only because Google Assistant is not in the OS yet but I hear it is coming. I have had no problems.
Features
3
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the trouble
on September 3, 2021
Posted by: Ebony179
from Georgia
Already had to return the first watch because it overheats while charging and will automatically put itself in airplane mode until it cools down and now after 24 hours the second watch that I ordered after returning the first one is doing the same thing. I never had these problems with my Galaxy Watch 3, seriously not happy with Samsung right now.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Ebony179, thank you for taking the time to leave this review. I can see how hard you've tried to get this resolved. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747524
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747524
^Elizabeth
Written by a customer while visiting Samsung US