Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
1
Horrible.
on September 9, 2021
Posted by: Megan
from Washington state
Would give 0 stars if it were an option. Battery is supposed to run for 40 hours? My husband's and mine don't even last 4! What a joke. Very difficult to set up. Also has to keep re connecting to our mobile carriers service. We have perfect service at our home and around most of our city. Don't waste your time or money! Will be returning.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Megan, we apologize that your experience with this watch was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery life, fewer face options
on September 8, 2021
Posted by: CassB
from Frisco, TX
Expertise:Expert
I "upgraded" from the original Galaxy watch and have had this Galaxy4 Classic for a couple of weeks now...here are my thoughts. The battery is terrible. Barely get one day and one night before you have to charge it. Plan on charging every single day. This is much worse than the original galaxy watch. Even after tweaking the settings, the battery is awful. Next, the Wear OS is cumbersome and confusing compared to the original galaxy watch. You have to install on the phone and the watch to make it work. Also, MUCH less options for watch faces than the original Galaxy. Overall, I feel like a sucker for getting the latest, when in fact the original is still a better product. Save your money and stick with the one you have...all the websites saying this is great must be getting paid.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello CassB, thank you for taking the time to leave this review. I understand how it can feel when expectations don't quite meet. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. In order for us to look into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143748567
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143748567
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Body Fat Measurement & Batt Life
on September 7, 2021
Posted by: Greg
Expertise:Intermediate
Brought this a couple of days ago and very happy with all of the new features, including the accuracy of the body fat measurement. Had the always on display on since 8:30am and its now 3pm and I'm sitting at 82%. In all honesty I find most of the negative reviews claiming only a few hours of battery and overheating to be disingenuous out favor towards another brand. They should be made to show receipts before being allowed to post a review.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Battery does NOT stay charged- 6 hours, 7 tops.
on September 7, 2021
Posted by: SunnyNHotinFL
from Florida
Expertise:Intermediate
I had the Galaxy2 for a few years, loved it. Got this newer 'better' version...never been so disappointed. I can't get through a full shift at work before the watch is dead. I turned on all the power saving modes; still dead within 7 hours tops, with the power saving features on. What's the point of a Smartwatch, if it does not get through a 15 hour period without having to be recharged?
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello SunnyNHotinFL, thank you for reaching out. I understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143748433
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143748433
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Very poor battery life
on September 7, 2021
Posted by: Sokyere
from Cary, NC
Expertise:Intermediate
When battis charged, it indicatex more than 24 hours but onlu last for 6 hours.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Sokyere, thank you for reaching out. I understand what you're going through. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143748208
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143748208
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Sleek look, great features
on September 6, 2021
Posted by: Diana
from South Dakota
Expertise:Intermediate
I have had a few watches but this is the first one that I love the look & fit of. It looks very sleek & you can dress it up or down. My only complaint is the battery life, I have everything turned on & it lasts about a day and a half. I know I can optimize the battery life by turning some options off but what's the point of having a smart watch with all of these features if I can't readily have them all right at my finger tips.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Diana, thank you for bringing this to our attention. I know how this must feel. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747905
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747905
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible Battery life!
on September 6, 2021
Posted by: Key1
from Brooklyn, New york
I just received the Galaxy watch 4. I can't even review the features. The BATTERY died in 4 hours. RETURNING IT. Smh
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Key1, we apologize that your experience with this watch was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Nice, but as of Oct 21', it needs some updates.
on September 5, 2021
Posted by: Kipling79
from Michigan
Expertise:Intermediate
I moved up from the original Galaxy watch, and am impressed by the performance and screen improvements, but:
Of my multiple chargers, NONE but the supplied charger work without overheating the watch and putting it into airplane mode. This really needs to be fixed.
The new OS is nice and reminiscent of Tizen, but the app drawer is as organized as a junk drawer compared to the rotating app selector. I am hoping Samsung or a 3rd party can fix this.
Will update as I go.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US