Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
2
Battery SUCKS!!
on September 13, 2021
Posted by: LesLey
Expertise:Expert
I've had this watch for about two weeks now and the battery life really sucks it doesn't last a full day. I upgraded from the galaxy active watch and I could've have honestly kept it. The watch face selection is terrible I never had to download extra things to be able to use my watch. It also doesn't receive all of my text messages I'll receive them on my phone but not my watch and it will be connected. I'm not impressed at all by this watch. Smh very disappointed. I'm considering sending it back and keeping my galaxy active. I'm usually very impressed by Samsung but not this time and I don't like how the app selection is set up like the apple watch.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 30, 2021
Hello LesLey, thank you for sharing your experience with this watch. I understand how this must feel. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143751701
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143751701
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery life!!!
on September 13, 2021
Posted by: Shelly
from Clarksville, Tennessee
Expertise:Intermediate
I purchased the watch 4 in the lte version. After fully charging it overnight, I wore it to work the next day. My battery was draining rapidly and within 6 hours, my battery was at 3%. I didn't have anything high draining watch faces or apps. that should have caused this. I have the old galaxy watch and it's battery life lasts 2 days. Samsung definitely needs to pull this watch off of the market.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 30, 2021
Hello Shelly, thank you for bringing this to our attention. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143751278
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143751278
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Lack of Samsung & Google email; battery life
on September 12, 2021
Posted by: andy
from pennsylvania
Expertise:Intermediate
I was disappointed that Gmail and Samsung email is not supported. Also the battery life is not consistent with advertised duration. I received it this week and promptly returned it. I expected much more...since the Galaxy 3 was outstanding.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Not a Samsung Watch
on September 11, 2021
Posted by: Lilbit
from Virginia
Expertise:Expert
This watch is more like an apple watch if I wanted an apple watch I would have switched it doesn't let you download the Samsung internet app and I cant view Facebook or Instagram like I did on the galaxy watch 3. I'm mad I switched I want my old watch back
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 30, 2021
Hello Lilbit, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
It's Almost Perfect
on September 11, 2021
Posted by: Dactrac
from Miami, FL
Expertise:Intermediate
I've had the watch for a few weeks and I mostly love it. I upgraded from the Watch 3 for the amazing trade-in that was offered. I wasn't expecting anything ground breaking from Wear OS or Samsung. I really liked the styling of the Watch 4 Classic so I bought it. Overall, it's more modern looking, stylish, works flawlessly, and feels familiar. This version of Wear OS looks and functions very much like Tizen OS. On the down side: the backup feature doesn't work. I switched the watch between 2 different phones and had to start from scratch each time; no improvements in battery life (might even be a small loss); and not enough watch faces to choose from. There are way more on Tizen. All of those are minor issues. Overall, the watch functions well, does 99% of what it says it does, and looks hot in the wrist.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery Life
on September 11, 2021
Posted by: None
from Michigan
Expertise:Expert
I currently have a Samsung Galaxy Active 2. I love the watch. However, because I have to charge it every day or night, before going to bed, I prefer going back to the famous named brand I was wearing before. The battery life on that particular brand last for days before i have to recharge it. If I have to turn off almost all features for the battery to last longer, what good is the Galaxy watch?
No, I would not recommend this to a friend.
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 30, 2021
Hey there, thank you for reaching out. I see where you're coming from. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143750523
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143750523
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Always on Display still doesn't work
on September 11, 2021
Posted by: Anonymous
from Savannah, GA
Expertise:Expert
I thought I would be upgrading my Galaxy Watch with the new Watch4 Classic. However, I have used the watch for two weeks, and it has not been worth the price. I am very disappointed.
Samsung doesn't seen to understand what that Always on Display (AoD) means that the display doesn't turn off. AoD didn't work on the original Galaxy Watch and it doesn't work on Watch 4. I would like to be able to glance down at my watch and see the time without raising my arm to activate the face and am willing to take the battery hit. More often than not, I get a blank face when I look down. I have tried all the settings appropriate to setting AoD and have a tight connection to my wrist and still often get a blank face. I got the new watch in hopes that the problem with the old one had been fixed -- no such luck.
Another issue is the lost in the health app step counter of the weekly average step count and +/- how much you are off the average. I liked this feature as a motivator to take a few more steps.
I really liked the default watch face on the original Galaxy Watch, but it's not available in the choices for the new watch. Also, the number and quality of faces is more limited than previously.
I do like having the ECG function, but I am not sure it's worth the cost of the "upgrade."
My previous watch worked well for more than two years and had no problems with I traded it in. This watch seems to function well, also. I would recommend to a friend, but I would let them know the limitations.
I would recommend this to a friend!
Features
3
Performance
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Really?
on September 10, 2021
Posted by: SaW1951
from Buffalo, NY
Expertise:Beginner
The charger had cellophane on it but the wire itself looked like it was hand wound as if from a return. There was a small empty plastic bag under the watch band. Worst part is that the "Quick Start Guide" did not help me get started. It had a link to samsung support. What's the point? A quick start guide helps you "get started". Not giving me a warm and fuzzy here, but will try it out anyway.
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 30, 2021
Hello SaW1951, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US