Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
4
Great watch, great features - Best so far.
on September 16, 2021
Posted by: Romulus
from Boston, MA
Expertise:Expert
It works as expected because I know what my expectations are, and how something like this should work and serve its user. It connects me to just about everything with or without a phone, and that surprised me! The watch faces are bright, look good, and are very useful at conveying information to the user. What I like the best is the features that allow me to reply to EVERY notification from the phone (I use a Pixel 5). Battery life is average, but I always end up with 40-60% at the end of the day once I throw it on the charger. The watch wil only get better with time and this new interplay and partnership with Google is the best thing both companies could have done with each other - as allies.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Very satisfied, with one exception
on September 15, 2021
Posted by: Laura
from Connecticut
Expertise:Intermediate
I've been using my Samsung Galaxy Watch 4 for about 3 weeks now and have been very happy with it so far. It's feels and looks like a quality product, it's responsive and has been easy to use. I purchased this watch to primarily act as my fitness watch, with smartwatch features being the bonus. It has performed well in both areas, except that I've noticed that this watch is not tracking steps on the elliptical machine. I was on the elliptical for 45 minutes and it tracked about 250 steps. My previous watch was a Garmin, and it indeed tracked steps on the elliptical. This has been the most disappointing aspect of using this device and I hope that in the coming weeks a software upgrade might correct this problem. It makes no sense to put effort into a workout and not see the results. Otherwise, I've had no issues with battery life. At the end of my day, I typically have 40 - 50% charge left. Aside from the elliptical tracking issue, I would recommend this product.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Yes buy it
on September 15, 2021
Posted by: Kev75
from Texas
Expertise:Expert
It's a great watch with all the features you will need
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life terrible
on September 15, 2021
Posted by: LittlePoppy
from Mt. Orab Ohio
Expertise:Intermediate
I bought this so i could run without my phone. I walk for an hour daily this battery within one hour of tracking my walk and listen to music. by the end of the walk 50 percent battery drain.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 4, 2021
Hello LittlePoppy, thank you for bringing this to our attention. I understand how important this is to you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143759146
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143759146
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
The timer doesn't even work
on September 15, 2021
Posted by: Lasciel
Expertise:Expert
The timer doesn't work reliably ... Notifications don't appear half the time .. the bezel stopped functioning today and now it doesn't even turn on.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 4, 2021
Hello Lasciel, thank you for bringing this to our attention. I understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003100/) to an article that will help you troubleshoot the device not powering on. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number:
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number:
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Good Smartwatch
on September 15, 2021
Posted by: Wedge
from Portland, Oregon
Expertise:Intermediate
The Good - stylish, straight forward and easy to use.
The Bad - requires 3rd part app for customization, battery life.
The Bad - requires 3rd part app for customization, battery life.
Overall I have enjoyed my experience with the Classic 4. It does everything that I expected. (i.e. Time, Music control, face customization).
My main concern getting a smartwatch was having something big and bulky on my wrist. The Classic 46mm isn't much bigger than several other watched I currently own, the band it came with was comfortable and prevented slippage.
Initially taking it out of the box, battery life was a major concern as it didn't seem to last 24 hours without needing a recharge. Getting the initial software updated and turning off the LTE has extended the battery life out to over 48hrs.
My main concern getting a smartwatch was having something big and bulky on my wrist. The Classic 46mm isn't much bigger than several other watched I currently own, the band it came with was comfortable and prevented slippage.
Initially taking it out of the box, battery life was a major concern as it didn't seem to last 24 hours without needing a recharge. Getting the initial software updated and turning off the LTE has extended the battery life out to over 48hrs.
Changing the Watch Face is just a click of the button. The default watch faces on the Galaxy Wearable app are limited and the customization allowed are very basic. You'll most likely get your watch faces from a 3rd party app for this reason.
There is also a limited number of ringtones and notification sounds. This was frustrating to me as I enjoy customizing my sound effects to go with my displays. I was able to find a work around this problem, but it took a 3rd party app and some technical experience.
There is also a limited number of ringtones and notification sounds. This was frustrating to me as I enjoy customizing my sound effects to go with my displays. I was able to find a work around this problem, but it took a 3rd party app and some technical experience.
The only problematic issue I've had was a allergic reaction. After wearing the watch for a few days, I begun to notice a red blistering ring. It was heartbreaking to think I wouldn't be able to continue using something so expensive anymore.
Not wanting to admit defeat, I deep cleaned the watch and attempted to wear on my other arm. I noticed no reaction after a week and switched the watch back to the previous arm without further incident.
Not wanting to admit defeat, I deep cleaned the watch and attempted to wear on my other arm. I noticed no reaction after a week and switched the watch back to the previous arm without further incident.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on September 14, 2021
Posted by: Rain92
from Missouri city TX
This was my first time owning a Samsung 4 watch . I've always owned a Fitbit from 1-3 styles trying something new would not change a thing..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money
on September 14, 2021
Posted by: Truthfully critical
from Albuquerque
Expertise:Expert
This product is mediocre at complted nominal tasks, and even worse at "flagship tasks". using the watch with LTE, a workout enabled, and connected to galaxy buds is impossible because it overheats and stope everything. Terrible product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 30, 2021
Hey there, thank you for bringing this to our attention. If I were in your position, I would be upset too. In order for us to look further into this matter, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143751900
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143751900
^Elizabeth
Written by a customer while visiting Samsung US