Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
2
Battery life
on September 19, 2021
Posted by: Ado3
From the reviews, battery life is at 1 day in real time, is there an upgrade to 48 hours since I would like to have all day fitness tracking and evening sleep tracking,?
No, I would not recommend this to a friend.
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 4, 2021
Hello Ado3, thank you for reaching out. I understand how important this is for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760544
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760544
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
iPhones
on September 19, 2021
Posted by: Medic
from Roanoke, Va
Expertise:Intermediate
Does the galaxy watch 4 work with iProducts? I’m having trouble getting the Bluetooth connected.
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 1, 2021
Hello Medic, thanks for asking! The Galaxy Watch4 and Galaxy Watch4 classic are not compatible with iOS devices. We apologize for any inconveniences this may have caused. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
faces
on September 18, 2021
Posted by: Tommy
Expertise:Intermediate
Please let me have my old watch faces from the 3 back can't
get them on the 4 that's not right
get them on the 4 that's not right
No, I would not recommend this to a friend.
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 1, 2021
Hello Tommy, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Information to get the most out of the Watch4
on September 18, 2021
Posted by: sospiffy
from va
Expertise:Intermediate
I am learning a lot about this watch. One thing I can pass onto others, if you want an inactivity alert like other smartwatches (gives you alerts when you have been inactive for a certain amount of time), you have to get the "Wear Stand Up Alert" app. Unfortunately, it is compatible only with the Google Fit app. (Since this is now a Google Wear OS, Google Fit and Samsung Health are both compatible on this watch). This means for all those who still want Samsung Health, you must also run Google Fit so that the inactivity minder alert will work. Also, don't worry about the mention that the inactivity app works best with the bubble software. I got everything working fine without it and the bubble stuff is too complicated if all you want to do is get an inactivity alert working.
I am tied to use both health tracking apps because I need Samssung Health since I swim and Google Fit doesn't track swimming, You can manually take the Samsung Health swim tracking information and enter it into Google Fit, but this can only be done on the phone, not the watch. I also prefer Samsung Health over Google Fit for other reasons such as auto detecting workouts. Google Fit doesn't trigger fast enough for that IMHO.
Concurrently using both methods does drain the battery much faster. In addition, I use the sleep tracking. I am talking lots of battery demand here. Luckily, I am able to get a full day of battery life using both tracking methods only because I am willing to run the watch in grayscale almost all the time. I find I only need color when I am trying to find an app whose icon is still unfamiliar to me till I see colors. Using the watch settings I set the double-finger triple-tap option to grayscale. Without the firmware update, it never triple taps from grayscale back to color. The firmware update fixes this. Also, I can't use Always-On due to trying to minimize battery drain which I can also live without. I get close to a full day of battery life because of these sacrifices.
Even though Always-on is off, turning your watch so that it faces you should automatically wake up the watch. Yeah, don't count on it being reliable. In some cases, this is annoying when I need to use my other hand to tap the watchface to turn on the display. Sometimes, like when I am currently swimming, I just want to glance at the watch, and it doesn't turn on. So having to skip a stroke to turn it on is a pain. Hopefully, Samsung is listening. Please fix this!
Samsung, hey, how about for us smaller watch people giving us better battery life? I would LOVE to have a battery that lasts more than a day!
I did have a watchface on the Watch3 that I loved because of all the fitness and bio information right on the watchface. Unfortunately, this watchface is incompatible with the Watch4 and the developer told me it is due to going from Titan to Wear OS and it will be some time before he can support his watch faces on Wear OS. Sigh.
Lastly, and this should have me knocking the rating down to 3 stars, I am not because to me, this is really about the watch itself. However, the watchband broke already after wearing it only 2 weeks. Since it is still under warrenty, I suspect that Samsung will replace it without blinking an eye. It's just a pain to have to wait for the replacement as I can't wear the watch swimming till one comes in.
Also, I prefer a watchband that can still breath whether I am working out in the pool or outside. Staying damp under the watchband after a workout is not comfortable to me.
So, that's it. Hope this helps someone out there!
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
I returned it
on September 18, 2021
Posted by: AikiDoc
from Battle Creek, MI
Expertise:Expert
I bought the Galaxy Watch 4 and returned it 10 days later. The battery died every day around 3pm - couldn't make it through my work day. I have had the Galaxy Activ2 for over a year and after a full day, it still has 60-70% of the battery left. I used both watches exactly the same - couldn't believe the new model couldn't keep up with the old. Is it the new operating system?
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely fantastic
on September 17, 2021
Posted by: Gary Lehman
from Augusta Maine
Expertise:Beginner
Yes the battery is not that well but I over look that and all I have to say is this watch is the best watch I ever had Samsung will fix the problem soon and thanks for such a fantastic watch I highly recommend it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible terrible battery life
on September 17, 2021
Posted by: Kevin
from Omaha
Expertise:Expert
So sorry I traded in my perfect Galaxy Watch for this junk
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 4, 2021
Hello Kevin, thank you for reaching out. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760304
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760304
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Worst watch ever for battery life
on September 17, 2021
Posted by: Epcdoctor
from Los Angeles
Expertise:Expert
I had the first Galaxy Watch and it was okay just was slow after awhile, once I got this is have regret my decision to have to carry the charger with me everywhere I go
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 4, 2021
Hello Epcdoctor, thank you for reaching out. I understand how difficult this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760121
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143760121
^Elizabeth
Written by a customer while visiting Samsung US