Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
1
Not even 1 year, sent back twice.
on September 23, 2021
Posted by: Cheko626
from LA
Expertise:Expert
Not even 1 year, sent back twice. once for battery drain. sent replacement. the replacement back broke off and got some water damage. now out of warranty because of that.YOU SENT ME A FAULTY watch now im stuck having to pay for repairs. Garbage!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the price!!
on September 22, 2021
Posted by: Stevo Kanevo
from Chicago, IL
Expertise:Intermediate
Watch died on me a few times (within a couple hours after fully charged), I had it for 2 weeks til I had to send it back. I liked some of the features but the bad outweighed the good. The bezel also stopped working a couple times, had to power off and on to get it back working. And won't charge from a 3rd party charger.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Battery SUCKS!!
on September 22, 2021
Posted by: LesLey
from Pittsburgh, PA
Expertise:Intermediate
I'm extremely disappointed in this product I had such high hopes for the new wat h. I can not make it threw the day with this battery life. It really sucks. My galaxy active watch could last 2 days while connected to my phone and music. And the distance it stays connected to the phone sucks as well. I should've kept my active and got the active 2. I also don't like the features being like the apple watch if I wanted an apple product I would've bought them. Very disappointed in samsung and considering switching inside of upgrading.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Overheating issues and horrible battery life
on September 21, 2021
Posted by: Runbikerun
from Bothell, WA
Expertise:Intermediate
This watch has plenty of features and works great on LTE as long as you're in a good cell service area. The GPS signal is also lacking as well and all over the place when I look at a map of my activity. And the battery has not lasted more than 10 hours with a lot of extra features turned off. Now for the overheating issue, if I try and stream any music or do anything that requires a cell signal the watch overheats and shuts off causing any activity tracking to be lost. It also runs the battery down FAST. I called Samsung and they said it's because the watch is trying to boost the signal and is normal operation. What's the point of boosting a cell signal if all it does is run the battery down and overheat rendering the watch useless? Very disappointed and returning the watch. I'll leave two stars since it is packed full of features and works fairly well as long as the phone is near.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 1, 2021
Hello Runbikerun, we apologize that your experience with this watch was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Impossible to get support
on September 21, 2021
Posted by: NeverAgain
Expertise:Expert
Bought the watch a week ago to replace a Galaxy Active 2. The clasp tore off 2 days into ownership. Can't get anyone to help me get a replacement and I'm not shipping my watch in for "service" to replace a watch strap that I was told is covered under warranty. It seems like the easiest route is to return the watch. I will not be getting a replacement as the battery life is horrendous.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 1, 2021
Hey there, we apologize that your experience with this watch was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Meh.....!
on September 21, 2021
Posted by: Samsung Fan
from San Francisco
Expertise:Expert
I am a hardcore Samsung fan and I am NOT impressed by this watch. I upgraded from the Galaxy watch 46mm and I honestly can't say the upgrade was worth it. The battery life as many reviewers mentioned is horrible. There are more apps available but 90 percent of them are junk. Youtube music is available but only if you download your music to the watch which takes forever to do, so the only streaming app is still Spotify. The only good thing about it is the looks and the bright screen.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 4, 2021
Hello Samsung Fan, thank you for taking the time to leave this review. I can see why you're so upset. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. In order for us to look into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143761245
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143761245
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Love it. Wish battery was better
on September 20, 2021
Posted by: Crcvt
from Arizona
Expertise:Intermediate
I love this watch. I had the original Galaxy watch but upgraded to the watch 4. I love the new features but the battery I'd not what is advertised. I get about 14 hours out of it. All the youtube reviews say 4 days....nope. I had the same issue with the original watch. You have to turn off all the features make it through the work day. Turn off all notifications, don't use music, choose a dark watch face and turn off the always on display and you will make it through the work day. I was hoping for better with this edition but I am sadly disappointed. My 1st addition watch actually had better battery life. It must be charged when you get home every day in order to have enough battery to track your sleep. If you don't care about tracking sleep, charge it instead. It will not make it 24 hours on a charge.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing.
on September 20, 2021
Posted by: Nick the Greek
from Shalimar, FL.
Expertise:Intermediate
Have enjoyed the original Galaxy watch now for about 4 years. It was starting to look a little worn, so decided to freshen up with a new stainless steel silver face Watch 4 with gray band.. Unfortunately, battery lasts for aonly about a day with LTE whereas the original lasted almost four days! My favorite watch faces are not transferable nor are ringtones and other personal favorites. Sending it back. I'm not charging my watch every day. Also the band flares where it meets The Watch, and thus, does not fit as comfortably on the wrist. Pretty to look at, but unlike tic watch and even the original Galaxy Watch, you'll now have to keep the charger with you. No thanks.
Features
2
Performance
2
Design
2
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 1, 2021
Hello Nick the Greek, we apologize that your experience with this watch was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US