Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
2
Not worth the money
on September 26, 2021
Posted by: Mandi
Expertise:Intermediate
I finally upgraded from one of the original smart watches, the Gear Sport, because the battery life was starting to dwindle. The battery life of the Galaxy Watch 4 is even worse than my watch that is years old. I preordered and am very disappointed that I didn’t wait until I was able to read reviews because I would’ve never purchased.
I run a lot and have been annoyed with exercise features. All I want to hear is my mile pace time but I get an entire summary every mile even when I’ve turned off audio guide. Same with biking which is even more annoying because how often it happens. Also, if a text comes through while in exercise mode, it goes back to the home screen and not the workout screen. It’s also very difficult to get the screen to turn on by rotating your wrist. It always takes two tries which is very annoying while running. I like the look and don’t mind it when not exercising but get frustrated while exercising. Here’s to hoping a free watch is being offered the next time I upgrade my phone and can get this one traded in.
I run a lot and have been annoyed with exercise features. All I want to hear is my mile pace time but I get an entire summary every mile even when I’ve turned off audio guide. Same with biking which is even more annoying because how often it happens. Also, if a text comes through while in exercise mode, it goes back to the home screen and not the workout screen. It’s also very difficult to get the screen to turn on by rotating your wrist. It always takes two tries which is very annoying while running. I like the look and don’t mind it when not exercising but get frustrated while exercising. Here’s to hoping a free watch is being offered the next time I upgrade my phone and can get this one traded in.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello Mandi, thank you for reaching out. I understand how disappointing this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143763697
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143763697
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch!
on September 26, 2021
Posted by: Usc72
from Winchester, CA
Expertise:Expert
The watch has it's good and it's bad features.
The bad: the battery doesn't last as long as other Samsung watches. However, the Galaxy 4 watch has much more features which drains the battery so, I need to charge it every other day. It doesn't connect with any apple product, which is okay with me because I hate apple anyways.
The good: it's a power watch. The graphics are amazing, it allows me to create my own avatar, very impressive. Add the new "Body Composition " which is close to being a perfect feature, AMAZING!
I love to workout and the watch give me much more options too.
Overall: people will never be happy and will always find a way to complain. Any smart divice that give you much better features will have it's good and it's bad. I love the watch, the option to use it for 21 days without paying and the payment plans is awesome. Enjoy your new watch if not, you don't know what your missing.
The bad: the battery doesn't last as long as other Samsung watches. However, the Galaxy 4 watch has much more features which drains the battery so, I need to charge it every other day. It doesn't connect with any apple product, which is okay with me because I hate apple anyways.
The good: it's a power watch. The graphics are amazing, it allows me to create my own avatar, very impressive. Add the new "Body Composition " which is close to being a perfect feature, AMAZING!
I love to workout and the watch give me much more options too.
Overall: people will never be happy and will always find a way to complain. Any smart divice that give you much better features will have it's good and it's bad. I love the watch, the option to use it for 21 days without paying and the payment plans is awesome. Enjoy your new watch if not, you don't know what your missing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Galaxy Watch4 Classic A BUST!
on September 26, 2021
Posted by: Anonymous
from Middle Village, NY
Expertise:Intermediate
I was really excited about this product. Being a Galaxy Watch Classic owner I was looking forward to the updates that everyone was boasting about! First off, the first generation of these watches is so much better and stable and that's why I kept the original. The 4th version is basically useless and is starting to collect dust. I use the watch primarily for golf GPS using Smart Caddie or Hole 19. The GPS is all over the place and not accurate, rendering it useless. The apps freeze up on it all the time.
The battery life is Horrendous!!! I can't get a full round without it trying to go into power save mode. I get 2.5 rounds with the original Galaxy Watch. This feels like a total downgrade not an upgrade. I also use the watch to monitor activity and heart rate. Was looking forward to the blood pressure monitor. I know that's due to the FDA but there are plenty of watches that have the feature. This was a total waste of money and I do hope that Samsung puts out some updates to stabilize all these issues and software developers catch up with Wear OS3. For now the original watch is on my wrist and Galaxy Watch4 is in 'power off' mode. Disappointing!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello andyradek, thank you for taking the time to leave this review. I understand how this must feel. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. This is a link (http://www.samsung.com/us/support/troubleshooting/TSG01203472/) to an article that will help you troubleshoot the GPS not working properly. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143763157
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143763157
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Worst trade in I've made.
on September 25, 2021
Posted by: LV29
from Los angeles
Expertise:Expert
I had the galaxy watch 3 , I thought it will be nice to get a new one since I really liked the 3rd series but it was a very bad choice.
Battery life is extremely bad!
Bassel is necessary , especially if you're galaxy 3 user.
The new software not showing any significant changes or any improvements.
Battery life is extremely bad!
Bassel is necessary , especially if you're galaxy 3 user.
The new software not showing any significant changes or any improvements.
The only thing I like is the look (but who cares)
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello LV29, thank you for reaching out. I understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143763135
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143763135
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love this watch.
on September 25, 2021
Posted by: Lissa
from Tampa
Expertise:Intermediate
I have the Galaxy Watch (2 models back) and love it, but decided to upgrade since this watch is much sleeker. I love the upgrades and the GPS showing on the watch. I like the new os. The battery life is incredible. I haven't used all the features yet, but loving it so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
My Galaxy Active 2 was superior in all ways
on September 25, 2021
Posted by: LiquidIQ
from Golden, CO
Expertise:Expert
I am comparing this to my 2 gen old Galaxy Watch Active 2 running Tizen: 1. Active 2 had superior battery life 2. Active 2 had superior watch faces (why wouldn't you just port over the old ones???) 3. Watch 4 is Glitchy, incomplete 4. Watch 4 will not connect to Google Fit nor Wear OS (Watch not found) 5. Watch 4 has an average of 1.5 updates per week. Plan on being a beta tester. 6. I haven't been able to get any of the "astounding new" features to work - ECG, Stress, Blood Oxygen level, Body composition. 7. Missing basic features, like there is no way to have the watch sound out each mile time like the Active 2 - it just tells you the total time at every mile so I'm trying to do math in my head to guesstimate my mile times. AVOID THIS WATCH. There are far superior options out there, namely an older Galaxy Watch or Garmin. I am a Google and Android fan and have many, many Samsung products but this one is a total letdown. I used to think Tizen was junk but this Wear OS implementation is far worse.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello LiquidIQ, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE IT!!!
on September 24, 2021
Posted by: Terri
I brought this a week ago and so far it is awesome holds charge all day . I am loving it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Research people.
on September 24, 2021
Posted by: Trialbeforeyoubuy
from Seattle, WA
Expertise:Expert
Battery probably dies cause it's better to use your phone.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US