Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
5
Fantastic Improvements
on October 1, 2021
Posted by: Liandrina
from Brandon, Fl
Expertise:Expert
[This review was collected as part of a promotion.] Traded in my Watch3 for the Watch4 and I LOVE it. The watch is 1000x more responsive and the UI runs very smooth and is crisp and clear. The rose gold with the black leather hybrid band looks classy and sleek. Absolutely no regrets on this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing watch
on October 15, 2021
Posted by: Mydoglucy
from Upton wy
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm a father and this product allows me to be a better father and get get more done without the Hassels of having a phone in my hand
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
So sad
on October 15, 2021
Posted by: Bummer
Expertise:Intermediate
I waited so long to buy this watch and was so disappointed in it. The battery is horrible, it only last about 4 to 5 hours. I did not use it a lot, it would not even last all night while I was sleeping. I gave my old Samsung watch away. It was so much better than this one. Don't buy this the battery is horrible. Samsung please fix the issue so I can buy one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 18, 2021
Hello Bummer, thank you for bringing this to our attention. I understand how disappointing this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143800536
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143800536
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
how awful
on October 16, 2021
Posted by: rocco
from rochester, ny
Expertise:Beginner
Multiple times to set up, features that do not respond to swipe all all, a total waste of money. I am throwing it out
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 18, 2021
Hello rocco, thanks for reaching out. I understand how frustrating this must be. If you still have the watch we would love the opportunity to look further into this matter for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143799858
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143799858
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
If you have wrist tattoos, DONT BUY!!!
on October 23, 2021
Posted by: Bosher111
from Pleasant Hill, CA
Expertise:Expert
I'm sorry, but how have you guys at Samsung not fixed the problem with the ALL of your watches thinking they are not being worn with people with wrist tattoos? The watch looks good, this is why I bought it. My first smartwatch and likely my last. All you have to do is update the Wear app for a toggle that allows notifications when the watch is NOT WORN. Very disappointed in the hardware and software team for not fixing this problem that has been know since you started producing SW. Its all over the internet. Wish I would have known before I bought.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 25, 2021
Hello Bosher111, thank you for taking the time to leave this review. I can see how hard you've tried to get this resolved. We would definitely like to look further into your concerns. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143820577
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143820577
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Galaxy 4 watch
on January 16, 2022
Posted by: The Wife
from Huntsville, Mo.
I got the watch for Christmas its a pretty pink color but the battery doesn't last long and it doesn't have Facebook.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Melardo, Samsung Care, April 1, 2022
Hi, The Wife!
Thank you for reaching out to us. We apologize for the inconvenience about the battery life of your Galaxy Watch4 and the Facebook that is not on the watch, and I know how important it is for your watch to work properly. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
You may also use this link about "Manage Apps on your Samsung SmartWatch" and look for "Install Watch Apps Using your Phone" if Facebook App is not pre-installed on the watch: https://www.samsung.com/us/support/answer/ANS00061436/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357881
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience about the battery life of your Galaxy Watch4 and the Facebook that is not on the watch, and I know how important it is for your watch to work properly. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
You may also use this link about "Manage Apps on your Samsung SmartWatch" and look for "Install Watch Apps Using your Phone" if Facebook App is not pre-installed on the watch: https://www.samsung.com/us/support/answer/ANS00061436/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357881
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on January 19, 2022
Posted by: Hjwjr
Love the watch and also put my dexcom on there to monitor my blood sugar count.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy watch 4 unpairing
on February 19, 2022
Posted by: pikcherthis
from Houston, Tx
Expertise:Intermediate
Constantly disconnects from phone (Zflip 3) when watch battery runs down, when updates are installed. Watch very seldom makes an eight hour (8) day. Watch is capable of monitoring sleep, but battery life doesn't allow it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US