Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
4
It's really nice
on October 1, 2021
Posted by: Jake
from Westwood, NJ
Expertise:Intermediate
[This review was collected as part of a promotion.] I love the watch. But there is one or two things that I think would make it much better. Allowing Google pay instead of Samsung pay, allowing Google Assistant instead of Bixby are really the only two things that I'd change about it.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of money
on October 1, 2021
Posted by: angrichik
from Bronx, NY
[This review was collected as part of a promotion.] Well, it tells the time. I cannot get it to hold onto my fitness workout. When I run, it either tells me to "slow down" every five minutes, or it pauses and gives me nothing. You also cannot go on google. I get texts from work that I need to go to a google page. Useless, except for like an emergency phone call and telling the time. SAVE YOUR MONEY
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello angrichik, thank you for sharing your experience. I can see why you're so upset. In order for us to look further into your concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764992
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764992
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Much better with Google.
on September 30, 2021
Posted by: Slsteve
Expertise:Intermediate
Only reason it's not a five-star rating is because of the lack of EKG with out a Samsung phone.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Watch face is larger than my wrist.
on September 30, 2021
Posted by: TaylorMade
from New Mexico
I just received my Galaxy Watch 4 and was really looking forward to wearing it for many reasons however I am extremely disappointed. The face is larger than my wrist. From what I understand the watch I received (40 mm) has the smallest face. I don't understand why Samsung does not make a smaller face. I am sure there are millions of people out there with small wrists like mine. There are three other people in my 5 person office with similar size wrists.
Design
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello TaylorMade, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Expected a great watch got...
on September 30, 2021
Posted by: Jlc_
from CA
Expertise:Intermediate
Had it for a couple of days now and so far im loving the ui, and the slick design but like so many others samsung dropped the ball on the battery. I upgraded from my galaxy watch active 2 and that watch could go at least 1.5 days with heavy use to where as for this watch i have to recharge 2 a day on normal usage. Will most likely end up returning it and waiting for the next upgrade or will be switching to another brand.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello Jlc_, thank you for bringing this to our attention. If I were in your position, I would feel the same way. If you still have the watch, here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. We're also here to help if you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764950
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764950
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on September 30, 2021
Posted by: Katnstl
from Saint Louis, MO
I've been a dedicated Samsung customer since 2006. This is the first time I've really regretted my purchase. I've been wearing my Galaxy Sport for several years. Decided it was time for a upgrade.
I'll get to the point...The battery life is better on the Sport. I haven't turned on LTE nor have I recorded a workout on the Watch 4 yet.... but the battery only last a day for me.
The design is very sharp looking. But... I don't really want to charging my watch every night.. when it should be tracking my sleep.
I'll get to the point...The battery life is better on the Sport. I haven't turned on LTE nor have I recorded a workout on the Watch 4 yet.... but the battery only last a day for me.
The design is very sharp looking. But... I don't really want to charging my watch every night.. when it should be tracking my sleep.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello Katnstl, thank you for bringing this to our attention. I know how difficult this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764929
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764929
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
So far, so good!
on September 29, 2021
Posted by: DanB
from Minneapolis, MN
Expertise:Intermediate
I'm really surprised with some of the reviews. I've had the watch for a week and everything has worked well. I also own the Active2 and this is definitely an upgrade. The battery life has been pretty good. I feel that you can get about 24-36 hours on a charge and the charging time is about an hour and a 1/2.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Charging issue + Discolored
on September 28, 2021
Posted by: Asianhop
Expertise:Intermediate
I don't know what's wrong with this watch, but it overheats when it's charging. As you can see in the pictures the bottom of the watch changed color due to extremely high temperature. I've contacted the Samsung support team and it's currently on the repair.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 5, 2021
Hello Asianhop thank you for taking the time to leave this review. We are sorry to hear of your experience. I understand how this must feel. It seems like you are already getting this matter resolved. If you need any further assistance, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764719
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143764719
^Elizabeth
Written by a customer while visiting Samsung US