Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,049 Reviews)
Rating breakdown 2,049 reviews
5 Stars
1,254
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
974 out of
1,251)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
5
Love My Watch
on August 21, 2023
Posted by: 08112023
[This review was collected as part of a promotion.] I use my watch to keep track of my steps, water intake, and being stationary to long.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent watch but could be better
on August 21, 2023
Posted by: echooo
[This review was collected as part of a promotion.] Battery life is not the best - it is supposed to last over 24 hours but it doesn't for me unless I keep it on battery saving mode.
Step count is not accurate and does not track distance when your arm is not swinging. It under counts about 2000 steps because I don't swing my arm when I walk.
Texting no longer works but phone calls were pretty good and able to answer phone calls thru watch.
Heart rate tracking is kinda inconsistent.
It's a pretty watch though.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 5, 2023
Howdy Echooo,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch4. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time out of your busy day to learn more about how to extend your watch's battery life. For your convenience, I have linked this article below for your quick access. If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose, or the watch's software might need updating. However, a simple reboot may solve the problem. "Step and heart rate tracking not working on Samsung smart watch" is an awesome article that you may also find beneficial to resolving what you have been experiencing. Feel free to contact Samsung Support if you would like any further assistance and/or troubleshooting. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch4. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a moment to review the article titled, "Reduced battery life on your Samsung smart watch" when you have the available time out of your busy day to learn more about how to extend your watch's battery life. For your convenience, I have linked this article below for your quick access. If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose, or the watch's software might need updating. However, a simple reboot may solve the problem. "Step and heart rate tracking not working on Samsung smart watch" is an awesome article that you may also find beneficial to resolving what you have been experiencing. Feel free to contact Samsung Support if you would like any further assistance and/or troubleshooting. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Written by a customer while visiting Samsung US
Customer Rating
5
It's basically a phone wrapped around your wrist
on August 21, 2023
Posted by: Edmothehomo
[This review was collected as part of a promotion.] I use all my streaming apps on my Samsung note 20 and screen mirror to my TV to watch my shows. I love the quick sync between. My phone, my watch and my ear buds. I use the steps tracker daily to know how much I've walked in an 8 or 16 hour shift
. I love being able to use my watch to keep record of my ECG or BPM as I work in Healthcare.
. I love being able to use my watch to keep record of my ECG or BPM as I work in Healthcare.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very good watch for exercising
on August 21, 2023
Posted by: AlmostFit
[This review was collected as part of a promotion.] Good features
Overall great for exercise
Could monitor VO2 better
Pickup activity a little better
Overall great for exercise
Could monitor VO2 better
Pickup activity a little better
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing little device
on August 21, 2023
Posted by: Izzyyy
[This review was collected as part of a promotion.] Incredible ease of use, new user friendly. No issues with taking calls or syncing up with other devices. Got absolutely 0 complaints. Is good watch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty great overall.
on August 21, 2023
Posted by: Samsungnut94
[This review was collected as part of a promotion.] My only issues is lack of good games for your watch, and how sometimes the watch freezes when scrolling on a text or the internet browser. I work at a mental institution so it gets scratched up on the sides and the screen from how active my work gets. Would be 5 if the paint durability was better as well. For the average person it's probably just fine durability wise.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Watch Ever
on August 21, 2023
Posted by: GalaxyLoveForLife
[This review was collected as part of a promotion.] I love my galaxy watch 4, it has almost all the amazing features of my smartphone in a convient wrist accessory. I definitely recommend it to all my family and friends every chance I get. I love the seemless accessibility of the apps and screens, especially the many face covers that you can change between.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thumbs up!
on August 21, 2023
Posted by: Herb6969
[This review was collected as part of a promotion.] So far so good, I've had the watch for 3 days now. I'm a previous (user of a different watch) so was hesitant to switch it up, but I love the galaxy watch at this time! It has a ton of features that are easy to navigate. My prior watch was difficult to easily use and I'm having the opposite experience with the Galaxy watch.
Value
5
Written by a customer while visiting Samsung US