Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
4
Almost perfect but the battery life sucks
on July 6, 2022
Posted by: Anonymous
from Ontario, CA.
Expertise:Expert
I'm in love but I hate to charge my watch continually!!! Everything else it's great, good features. And totally waterproof, I swimm with my watch and still working well after 9 months. Please fix the battery life!!!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch! Battery lasts just over a day.
on August 7, 2022
Posted by: ssavoy2k
from Nashua, NH
Expertise:Intermediate
Love this watch. Gets me through a full day. I listen to my youtube playlists all day and this watch lasts the whole day. The inclusion of Goolge assistant is the icing on the cake. It works fast and does things Bixby can not.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Does not operate as advertised.
on August 8, 2022
Posted by: Anonymous
from Greensboro, NC
Expertise:Expert
Battery drains QUICKLY if not monitored/optiomized DAILY. Auto BT connection often doesn't work often. Freezes constantly. Always needs rebooting. Easily my MOST disappointing Samsung purchase ever. My wife has stopped even trying to use hers. My 2nd gen watch worked "OK" until it didn't and I thought this gen would improve upon that, but it's MUCH, MUCH WORSE. Ultimately, a large WASTE OF MONEY.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 15, 2022
Nikolai Know, we appreciate your feedback regarding your Samsung Galaxy Watch4. Here at Samsung we are constantly striving to innovate our product line and provide the best possible customer experience. We would recommend reaching out to the Samsung Support Team to assist in troubleshooting your device and assist in getting the most of the amazing features. Please feel free to reach out to us with any further questions. –Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
Constant problems
on August 16, 2022
Posted by: MomOf2
from Scottsboro, AL
Expertise:Intermediate
I have had this watch for a few months now and I can honestly say I do not like it. I've already had to send it to samsung to get it fixed because it was overheating and draining the battery. Now I'm having problems with it constantly disconnecting from my phone, not wanting to answer calls or not getting notifications.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 18, 2022
MomOf2, thank you for your feedback regarding the Samsung Galaxy Watch4. We would recommend taking a look at the full product manual and reaching out to the Samsung Support team to assist in troubleshooting the connectivity of your device. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Connecting Bluetooth Device
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Connecting Bluetooth Device
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
External HRM
on August 20, 2022
Posted by: Rojo
from Utah
Expertise:Intermediate
Please provide one good reason why galaxy watch still does not support external HRM? These types of features missing after years of product development is pathetic.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 23, 2022
Rojo, we appreciate your feedback regarding the Samsung Galaxy Watch4. Here at Samsung we are always striving to innovate our product line and provide the best possible customer experience. The Samsung Galaxy Watch4 does monitor and track your heart rate internally. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome to use
on October 14, 2022
Posted by: Marc
from Warren, MI
Expertise:Expert
[This review was collected as part of a promotion.] I bought my galaxy watch last year and I absolutely love it I have heart problems and my galaxy watch tracks my EKG and my heart rate constantly and tells me when it gets too low or too high it also helps me with ny sleeping activities I love to wake up in the morning and see how I slept and sometimes my snoring data
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No Google Assistant, Iwatch is THE only option
on September 5, 2021
Posted by: Nick1881
from CT
Expertise:Intermediate
Bought it as I thought that they have Google Assistant. But, found out Bixby is the only voice assistant. Bixby is so bad that Samsung does not even mention Bixby as one of the feature on Samsung Galaxy Watch 4 webpage, then why restricting us to just one voice assistant. Apple is still the only smart watch in the market. Samsung failed again, even with Google's partnership
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Nick1881, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Poor performance
on February 7, 2022
Posted by: Minpinsrule
from NY
Expertise:Beginner
Finally decided to get a smart watch and found the Samsung to studder and not provide smooth translations. Also found that the heart ecg was not even close to at home monitor that I had so this is useless
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 26, 2022
Hi Minpinsrule,
Thank you for sharing your experience with us. We are saddened to hear that this did not live up to your expectations. I know how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Watch4 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144442608
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for sharing your experience with us. We are saddened to hear that this did not live up to your expectations. I know how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Watch4 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144442608
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US