Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2 out of 5
4.2
(2,096 Reviews)
Open Ratings Snapshot
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product. 
(
1,014 out of 1,295
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1 out of 5
1
Would not buy any watch from them again
on August 10, 2022
Posted by: Camper guy
from Western NY
Expertise:Expert
The last Samsung watch I owned I had for 6 years and my new Galaxy watch 4 classic only lasted 3 months. The back screen cracked . I bought this one because it was supposed to be better glass . And even though I do not abuse it it still cracked .
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Elizabeth KaufmanSocial CommerceAugust 12, 2022
Camper guy, thank you for your feedback regarding the Samsung Galaxy Watch4. With such a short period of time of ownership we would recommend looking in to the warranty of your product and reach out to the Customer Care+ or Samsung Support teams. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Product Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My first watch
on October 17, 2022
Posted by: Anonymous
from Honolulu
Expertise:Beginner
[This review was collected as part of a promotion.] This is my first smart watch. Band is comfortable and bettery life is long. I can track all of my fitness. There are some health monitoring feature like ECG. I hope unlock the blood pressure monitoring near future update.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible.
on September 9, 2021
Posted by: Megan
from Washington state
Would give 0 stars if it were an option. Battery is supposed to run for 40 hours? My husband's and mine don't even last 4! What a joke. Very difficult to set up. Also has to keep re connecting to our mobile carriers service. We have perfect service at our home and around most of our city. Don't waste your time or money! Will be returning.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy ^ElizabethSamsung CaresSeptember 29, 2021
Hello Megan, we apologize that your experience with this watch was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The timer doesn't even work
on September 15, 2021
Posted by: Lasciel
Expertise:Expert
The timer doesn't work reliably ... Notifications don't appear half the time .. the bezel stopped functioning today and now it doesn't even turn on.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy ^ElizabethSamsung CaresOctober 4, 2021
Hello Lasciel, thank you for bringing this to our attention. I understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003100/) to an article that will help you troubleshoot the device not powering on. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number:
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolutely fantastic
on September 17, 2021
Posted by: Gary Lehman
from Augusta Maine
Expertise:Beginner
Yes the battery is not that well but I over look that and all I have to say is this watch is the best watch I ever had Samsung will fix the problem soon and thanks for such a fantastic watch I highly recommend it
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wonderfull watch
on April 13, 2022
Posted by: Daynier
from FLORIDA, MIAMI
Expertise:Expert
Super nice and wonderfull, hi the best watch ever have
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Horrible Battery life!
on September 6, 2021
Posted by: Key1
from Brooklyn, New york
I just received the Galaxy watch 4. I can't even review the features. The BATTERY died in 4 hours. RETURNING IT. Smh
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy ^ElizabethSamsung CaresSeptember 29, 2021
Hello Key1, we apologize that your experience with this watch was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Battery does NOT stay charged- 6 hours, 7 tops.
on September 7, 2021
Posted by: SunnyNHotinFL
from Florida
Expertise:Intermediate
I had the Galaxy2 for a few years, loved it. Got this newer 'better' version...never been so disappointed. I can't get through a full shift at work before the watch is dead. I turned on all the power saving modes; still dead within 7 hours tops, with the power saving features on. What's the point of a Smartwatch, if it does not get through a 15 hour period without having to be recharged?
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy ^ElizabethSamsung CaresSeptember 29, 2021
Hello SunnyNHotinFL, thank you for reaching out. I understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143748433
^Elizabeth
Written by a customer while visiting Samsung US
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