Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
5
Awesome
on May 1, 2024
Posted by: Michael
from Virginia
I got this as birthday 🎂 🥳 and it's easier to program with cell phone android. Change screens and check vital health issues.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life terrible of course
on May 1, 2024
Posted by: Batato
from Florida
Expertise:Intermediate
I've had this watch now for several years. I like the watch and it's classic look... But like everyone else has already said, the battery life is ridiculous. Can't go a full 24 hrs without charging it unless you barely use it.
BTW Samsung: No need to suggest that I have settings wrong or am using it incorrectly. FACT...the battery life is terrible no matter how you Spin this. Your developers should have addressed this matter instead of trying to justify it
BTW Samsung: No need to suggest that I have settings wrong or am using it incorrectly. FACT...the battery life is terrible no matter how you Spin this. Your developers should have addressed this matter instead of trying to justify it
Features
3
Performance
4
Design
5
Value
2
Response from Samsung USBy Social Commerce, May 2, 2024
Greetings Batato,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your candor. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch4 and the Galaxy Watch5 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Feel free to check out the following resources titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch4's battery. If you would like to share any other feedback with us or if you would like further assistance, let us know by contacting Samsung Support at your earliest convenience. Thank you for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch4. We appreciate your candor. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch4 and the Galaxy Watch5 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Feel free to check out the following resources titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch4's battery. If you would like to share any other feedback with us or if you would like further assistance, let us know by contacting Samsung Support at your earliest convenience. Thank you for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on April 5, 2024
Posted by: Lanie
from Cleveland GA
Expertise:Beginner
I purchased this watch a couple weeks ago because my Fitbit was getting old and I also wanted more features than Fitbit offered, although for the most part, I was happy with my Fitbit. I am so happy that I made this purchase. I am still finding new features!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on February 20, 2024
Posted by: Stephaniemarie
Nice watch. Very helpful. I love not having to keep my phone on me
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
No battery life at all
on February 6, 2024
Posted by: Heathers001
from Dallas TX
Expertise:Intermediate
The battery life is non-existent. If I even use this for a few texts and one 15 minute walk a day, I have to charge it again in less than 24 hours. I can't use the features and definitely can't personalize it with photos (one of the main reasons I chose the Samsung watch). I tried and it died in hours. I had an Active 2 watch that I could use for everything and it would last days.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 6, 2024
Hiya Heathers001,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life and that is our #1 priority! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch4 and the Galaxy Watch5 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Take a moment to review, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch4's battery life. Let us know if you would like any further assistance after reviewing the provided resources or if you have any questions for us by contacting Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices? It offers you the ultimate peace of mind when it comes to protecting your investment. This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life and that is our #1 priority! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch4 and the Galaxy Watch5 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Take a moment to review, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch4's battery life. Let us know if you would like any further assistance after reviewing the provided resources or if you have any questions for us by contacting Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Written by a customer while visiting Samsung US
Customer Rating
1
Trash Watch
on January 7, 2024
Posted by: Lady4588
It seems like it was working great when I first got it. Now since the last major update, it has not been the same, its straight useless. Stops in the middle of timed workouts and keep dropping connection from another workout app that I use. Never ran into this problem before until now. Also the battery life is crap too even when using the so called battery saving features. I think it also cheats me out of daily steps sometimes. When this stops working I'm not getting anymore.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Social Commerce, January 8, 2024
Hi Lady4588,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch4. Your Samsung smart watch isn’t all cogs and gears - it’s wires, processors, data chips, and software! And just like with any other smart device, the watch's software and apps will need to be updated every so often. Luckily, you can update both whether you have a phone or not! Take a look at, "Update software and apps on your Samsung smart watch" when you have some available time to help resolve what you have described to be experiencing with your Galaxy Watch4, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Also check out, "Reduced battery life on your Samsung smart watch" and "Inaccurate steps on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life and to help resolve your possible inaccurate step count. Feel free to contact Samsung Support afterwards if you have any questions or if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084622/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch4. Your Samsung smart watch isn’t all cogs and gears - it’s wires, processors, data chips, and software! And just like with any other smart device, the watch's software and apps will need to be updated every so often. Luckily, you can update both whether you have a phone or not! Take a look at, "Update software and apps on your Samsung smart watch" when you have some available time to help resolve what you have described to be experiencing with your Galaxy Watch4, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Also check out, "Reduced battery life on your Samsung smart watch" and "Inaccurate steps on your Samsung smart watch" when you have the time to learn more about how to increase your watch's battery life and to help resolve your possible inaccurate step count. Feel free to contact Samsung Support afterwards if you have any questions or if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084622/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Written by a customer while visiting Samsung US
Customer Rating
5
Gorgeous multi-tasker of a watch
on December 31, 2023
Posted by: One4des
from Albuquerque NM
Awaiting delivery. Am so excited. I. Not a gadget geek but this could change that. Love the style, color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Short on battery life no working software
on December 11, 2023
Posted by: Catsmamma
I bought this watching July of 2022. The battery last about 20 hours. But the worst part is the software. I can not install the software onto my phone. They changed the software it use to show the length of sleep and the various levels. Such as light,deep even rem. It is now called Samsung health but when I installed there was no way to connect to my watch. So I uninstalled now get message not compatible with my devices. I am not about to buy another phone . So will need to find a different watch.
Response from Samsung USBy Social Commerce, December 12, 2023
Good day Catsmamma,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Wearable app is the core for everything related to your Samsung smart watch. However, this app is only available on your phone, which means you need to connect your watch and phone together. Samsung watches are only compatible with certain Android and iOS phones - make sure your phone is compatible before you try setting up your watch. The Galaxy Watch4 and Galaxy Watch4 Classic requires compatible phones to have Android 6.0 and RAM 1.5GB or higher. However, iOS devices are not compatible. For more information regarding our Samsung smart watch and phone compatible, please take a moment to review the article that I have linked below for you. Without more details regarding what type of phone you are utilizing and without being able to ask you any follow up questions, I suggest contacting Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082502/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch4. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Wearable app is the core for everything related to your Samsung smart watch. However, this app is only available on your phone, which means you need to connect your watch and phone together. Samsung watches are only compatible with certain Android and iOS phones - make sure your phone is compatible before you try setting up your watch. The Galaxy Watch4 and Galaxy Watch4 Classic requires compatible phones to have Android 6.0 and RAM 1.5GB or higher. However, iOS devices are not compatible. For more information regarding our Samsung smart watch and phone compatible, please take a moment to review the article that I have linked below for you. Without more details regarding what type of phone you are utilizing and without being able to ask you any follow up questions, I suggest contacting Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082502/
Written by a customer while visiting Samsung US