Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,049 Reviews)
Rating breakdown 2,049 reviews
5 Stars
1,254
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
974 out of
1,251)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
5
Amazing watch
on December 31, 2022
Posted by: Layarda
from Miami
Expertise:Intermediate
[This review was collected as part of a promotion.] I have been a user of iphone watch since they introduced it but this samsung watch blow me away every feature you can ask in a watch from tracking your sleep, step, how much glass of water you drink on a day. And so more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 31, 2022
Posted by: Kumar
[This review was collected as part of a promotion.] I bought this product a few months ago I'm happy....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Do not last
on January 1, 2023
Posted by: Karen
Less than 15 days after warranty goes out the wach quites
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 5, 2023
Karen, we appreciate your feedback on your Samsung Galaxy Watch4. Even out of warranty, the Samsung Support Team is always available to answer questions or help you troubleshoot your device and what options may be available. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
I love the features, but not the best battery life
on January 9, 2023
Posted by: soph
I recieved this as a Christmas gift. After having this for a few weeks I am very happy with all of the features on this watch. The thing I am not quite happy with is the battery. For me, it's fine because I charge my watch at night instead of using sleep tracking, but even at around 5:00pm on a normal day it is already at 15%. I still love this watch, but if you don't have a lot of time for charging, maybe this isn't for you.
Written by a customer while visiting Samsung US
Customer Rating
1
Great features if the battery lasted!
on January 11, 2023
Posted by: Lisa
Expertise:Intermediate
I bought this device in August 2022. Within two months I noticed that the battery would be completely drained by the end of the day. At first I thought there were settings issues, but after troubleshooting with no change, it clearly is a faulty battery.
I'm trying to schedule a warranty replacement but have not had success.
I'm trying to schedule a warranty replacement but have not had success.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 11, 2023
Lisa, thank you for your feedback on your Samsung Galaxy Watch4. We have included below links to both the Samsung Support Team and the Customer Care+ Team where you can reach them directly about a warranty claim on your device. We have also included a link to warranty information for your reference. Thank you for being a Samsung customer. -Elizabeth
Customer Care+
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Written by a customer while visiting Samsung US
Customer Rating
1
Brick, useless, expensive
on January 12, 2023
Posted by: Sheryl
I have it for a year and it was nice! Then there was an update and the watch just became a paper weight. Watch this expensive shouldn't just turn into brick after a year. I request a resolution.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 12, 2023
Sheryl, thank you for your feedback on the Samsung Galaxy Watch4. We have included the links below for the Samsung Support and Customer Care+ Teams for assistance in troubleshooting the software of your device. Thank you for being a Samsung customer, please feel free to reach out ot us with any further feedback or questions regarding your Samsung products. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 12, 2023
Posted by: samash
from Monroe louisiana
I love my watch!!!! It was a great purchase. Samsung Health is so much easier with my watch!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Huge disappointment - battery & build quality
on January 18, 2023
Posted by: DazzyB
from NY, NY
Expertise:Expert
This was a birthday present for our 14 year old son in December 2022, immediate charging issues, sent back for repair (not replacement repair). It came back a week later and still only makes it through 7 hours with luck - that is with all features, GPS, wifi etc..etc.. turned off. The main reason for the purchase was the GPS & LTE phone capabilities (so his Samsung phone could be left at home) - and we can't use that ! Also the build quality is very cheap, screen scratched in 2nd day - All 5 of us are Samsung users, phones, Galaxy watch (originals) - I recently got a watch pro which is great.. But am exceptionally disappointed in this watch 4 - garbage
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 20, 2023
DazzyB, thank you for sharing your feedback with us on your Galaxy Watch4. You have a few options in terms of getting the battery of your device looked at. You can reach out to the Samsung Support or Customer Care+ Teams for assistance in repair. You can also take your device to our parter at UBreakIFix for assistance or a Samsung Experience Store if you live near enough to one. Thank you for being a Samsung customer. -Elizabeth
Customer Care+
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Samsung Support
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Facebook
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Twitter
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Samsung Warranty
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UBreakIFix
https://www.ubreakifix.com/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Samsung Warranty
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UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US