Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
Very disappointing
on November 1, 2021
Posted by: Ransonck
from 97214
Expertise:Expert
I was hoping this was the watch I had been waiting for, a fully-featured compact LTE sports watch. On paper it is, unfortunately, it does not make the grade. First, battery life is terrible, you cannot run a half marathon listening to music without the battery running down. I have not had a single day where the watch hasn't requested to go into power-saving mode because the battery is critically low. Second, its tracking is terrible, it seems incapable of accurately measuring a mile, giving ridiculous pace notifications. It was so bad I wore my old Garmin on my other arm as a reference, the watch4 is so far off it's demotivating on a run. Lastly, the bezel is not holding up at all it is all scratched and nicked after a month of light wear. is not very durable, iI wanted to love this watch, but Samsung has way overpromised and underdelivered.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 10, 2021
Hello Ransonck, thank you for reaching out to us. I understand how it can feel when expectations don't quite meet. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143871650
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143871650
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Not good at all
on December 23, 2021
Posted by: Tntw
from Grand Rapids, mi
Expertise:Intermediate
I had the original galaxy watch then the galaxy watch active 2. The active 2 was my favorite. Decided to upgrade to the galaxy watch 4 because it just looked nice. However, it was not at all worth upgrading. I’ve decided to switch to apple and have the series 7 watch which I like so much more. Drawback, I had to switch to an apple phone in order to get it. Still a Samsung fan but just not with the galaxy watch 4.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on January 8, 2022
Posted by: Luv2shop
from Louisiana
Expertise:Expert
I absolutely love this it will track literally everything
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk!
on February 8, 2022
Posted by: Tech girl
from Colorado
Expertise:Expert
I've had this watch for 5 months and have only used it for casual purposes. Put it on the charger before bed, it lit up the charging indicator. Took it off the charger in the morning and it's completely dead! None of the fixes I researched will turn this p o s on! I tested the charger and it works, so really no explanation for this complete failure. I have never had a galaxy watch that died! I'm past the return window and am sending it in for repair. Will never but another Samsung watch! Total disappointment.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Tech Girl!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about your Galaxy Watch4 is not charging, and I know how important your watch be working. The experience is not what we expect from our customers.
You may use this link to troubleshoot about "Samsung SmartWatch will not Charge or Power On": https://www.samsung.com/us/support/troubleshooting/TSG01003100/.
You may also use this link about "Find the Right Charger for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00088982/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144366372
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about your Galaxy Watch4 is not charging, and I know how important your watch be working. The experience is not what we expect from our customers.
You may use this link to troubleshoot about "Samsung SmartWatch will not Charge or Power On": https://www.samsung.com/us/support/troubleshooting/TSG01003100/.
You may also use this link about "Find the Right Charger for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00088982/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144366372
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed in the watch
on February 28, 2022
Posted by: Sammy
from Sioux Falls SD
Expertise:Intermediate
I upgraded to this watch, and I wish I would not have. The extra features are nice, but I question the accuracy of the step counter and exercise options. I work out daily, I do the same things every week. The watch is never consistent with steps, even when I run. It does not sync with mapmyrun, or any under armor sites. Therefore, it will not sync with my insurance. Which, since the steps are inconsistent and inaccurate, I am not sure I even want to sync to insurance.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is horrible
on March 1, 2022
Posted by: Former Samsung user
from Arkansas
Expertise:Expert
Stay away from any samsung product. I used to love their products.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi There!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355581
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355581
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on March 4, 2022
Posted by: Sad in Syracuse
from New York
Expertise:Intermediate
I bought the watch because I thought Samsung was a great product. I received the watch, charged it and in 3 hours of doing nothing but wearing it the battery had to go on power save mode. I thought I got a bad watch, it happens. So ordered another one, same issue. I am not sure how Samsung thinks they.can offer an inferior product and expect people to continue to support them.
DO NOT BUY THIS WATCH!!!!
DO NOT BUY THIS WATCH!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi There!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important the battery on your watch will be. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365254
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important the battery on your watch will be. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365254
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Worse then Apple on proprietary
on March 5, 2022
Posted by: Azrealswing
from Hanover, Md
Expertise:Intermediate
Little customizing features. Customization is more about the face then the app capablility. And even then it cost money to get good faces.
My real issues are -
- google chat not availabe (randomly shows up as notification but no app to actually use it)
-facebook messenger not available (same as above)
-messengers available have to be made as default on both the watch and your phone (so if you use facebook messenger as your default text in general will not work except as instantanous notifications that will go away after you wave your arm the wrong way)
-picture text dont show up correctly and require downloading vs apple watches which will download automatically (to tell the truth apple watchs will do all the feature above that this watch cant).
-cant switch bixby for google assistant or any other assistant. Cant disable it either.
-samsung has 5 different yet similar apps and tiles for heath that do the same thing and they cant be uninstalled or disabled.
I am usually a huge samsung supporter, but this product leaves alot of room for improvement. I will be pawning the watch.
My real issues are -
- google chat not availabe (randomly shows up as notification but no app to actually use it)
-facebook messenger not available (same as above)
-messengers available have to be made as default on both the watch and your phone (so if you use facebook messenger as your default text in general will not work except as instantanous notifications that will go away after you wave your arm the wrong way)
-picture text dont show up correctly and require downloading vs apple watches which will download automatically (to tell the truth apple watchs will do all the feature above that this watch cant).
-cant switch bixby for google assistant or any other assistant. Cant disable it either.
-samsung has 5 different yet similar apps and tiles for heath that do the same thing and they cant be uninstalled or disabled.
I am usually a huge samsung supporter, but this product leaves alot of room for improvement. I will be pawning the watch.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
1
Written by a customer while visiting Samsung US