Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
A waste of money
on June 4, 2022
Posted by: 12njoy
from Ohio
I purchased the S22 Ultra along with the Galaxy Watch 4 to be used with Verizon. I initially set it up on Verizon and then was told that the watch could only be used with number share. That sounds like a bluetooth watch, I purchased the LTE version specifically to be able to have the watch be independent of my phone. Contacted Verizon back today and they said this watch will never work independently because Samsung software limits it to only number share. I am done with Samsung products.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 7, 2022
Hi 12njoy, thank you for your feedback on your Galaxy Watch4 and we take this feedback to heart, as we continue to improve upon our products. Please note that standalone functionality is limited if paired phone is not powered on or connected to a wireless network, please check with your carrier for more information and to see if they support the standalone functionality. We are happy to provide support for your connectivity concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Auto start all exercise?!?!?!
on June 7, 2022
Posted by: Jenn
Expertise:Intermediate
I like the watch, it doesn't compare to the original galaxy watch when it comes to battery life. Why is it only set to detect certain workouts? I'm sure om not the only person who has forgotten to start their watch before a spin class or a weight session. With all these updates that are constantly pushed out that only drain thr battery, how about you add a few useful updates for everyone?
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy Michael Mynxx, Social Commerce, June 8, 2022
Hi Jenn, thank you for your feedback on. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. Thank you again for your feedback and being a valued Samsung user.
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
A 4G Failure - Do NOT Buy 4G
on June 13, 2022
Posted by: StartingtoDoubtSamsung
from FL
Expertise:Expert
This watch cannot reliably connect to 4G LTE without overheating and locking out all features. One of the primary reasons to purchase the watch was 4G functionality, new processor, and increased battery life. It does not live up to any of those promises and is what I consider to be a failure. I have already sent the watch in for Samsung repair, and still after connecting to 4G it overheats in minutes. Once you couple this with cost of a 4G plan, and somewhat lacking implementation of WearOS compared to other options, this watch is overall really frustrating. Many apps have reduced features or performance compared to other platforms, and some were or are not available; Spotify (will only connect and stream reliably 50% of the time), Gmail (not available?!), Assistant (only recently available), Samsung Keyboard (awful)
Summary - as a Bluetooth watch it may be OK, with its main redeeming feature being Samsung health, but DO NOT BUY A 4G version unless it cost less than the Bluetooth version.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy Watch4 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
4
Great Product!
on June 29, 2022
Posted by: TheDuderino87
Expertise:Beginner
[This review was collected as part of a promotion.] This year I decided to go all in on the Samsung ecosystem or atleast as much as I could. I have never owned a "smartwatch" before and I love this thing. I decided to go with the more "budget" option as this would be my first smartwatch and wanted to have a good baseline. Overall, I think this is a great watch. Ofcourse I can't testify to how it stands compared to the previous iterations, but I am a fan. One of the reasons I am not 100% sold on all smartwatches is for a couple of reasons. (Thisbdoes not just apply to samsung.) I do want a watch with longer battery life. I know that we are not quite there yet, but I do utilize all of the options to help increase battery life currently, which helps. Besides that, this is a great watch with plenty of options/features. Great piece to get into the smartwatch realm. Lastly, I do like the circular watch face and hopes this continues. It offers the more watch-like look and feel and sets it apart from other brands/competitors.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy Watch 4
on July 2, 2022
Posted by: Elizabeth
from Anniston, AL
galaxy watch 4 does not have a long battery life and the IOS processing is not good. I could not swap my watch faces that I had on my galaxy watch 2 was not able to swap over the the watch 4.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Ok - still needs to develop
on July 11, 2022
Posted by: Nitin
from New Mexico
Expertise:Intermediate
Nice looking.
Reasonable battery life and layout. Fairly intuitive to use.
The sensors leave a lot to be desired. ie. steps, stairs, O2 sats - as not accurate. HR and Rythm strip work.
The ability to calibrate the sensors would be nice. The ability to add to activities would be nice.
I have stopped using it in favor of a Garmin. May switch back if Samsung added, glucose monitoring, blood pressure monitoring (in the US) and improved the other sensors
Reasonable battery life and layout. Fairly intuitive to use.
The sensors leave a lot to be desired. ie. steps, stairs, O2 sats - as not accurate. HR and Rythm strip work.
The ability to calibrate the sensors would be nice. The ability to add to activities would be nice.
I have stopped using it in favor of a Garmin. May switch back if Samsung added, glucose monitoring, blood pressure monitoring (in the US) and improved the other sensors
I would recommend this to a friend!
Features
3
Performance
2
Design
5
Value
4
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 18, 2022
Nitin, Thank you for taking the time to provide feedback on the Samsung Galaxy Watch4. Here at Samsung we are always striving to improve our products. Below is some information covering all the great features of your Samsung Galaxy Watch4. Please feel free to reach out to us with any other questions about your Samsung products. –Elizabeth
Galaxy Watch4 Manual
https://www.samsung.com/us/support/downloads/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Galaxy Watch4 Manual
https://www.samsung.com/us/support/downloads/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Nothing but ❤️
on July 12, 2022
Posted by: Asmani
from Oregon
Expertise:Intermediate
I've had two Samsung watches with Galaxy3 being my second one...Its gorgeously eye catching, features are wonderful, accessories and screen options outstanding...Its the best smartwatch to date, and I've seen the others...No contest!!! If u dont love this watch then ur definitely a Apple user...UGH!!! My only complaint is that the battery only last for two days...Love U Samsung...
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
after 2 months of use
on July 27, 2022
Posted by: sad sumsung guy
Expertise:Intermediate
My 3 was better. The 4 does not have a long battery life as well as having issues charging on my phone, and other wireless charging devices. Not happy and would not suggest
In addition the website would not allow me to post the review as I had adblockers on.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 2, 2022
sad Samsung guy, we appreciate your feedback on your Samsung Galaxy Watch4. There is some information linked below about how to maximize the battery life of your device. You can also reach out to our Samsung Support team and they can assist in troubleshooting your device. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Maximizing your battery life
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Maximizing your battery life
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US