Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
1
Poor quality
on January 8, 2022
Posted by: Rich
from Houston Tx
Expertise:Intermediate
Big mistake
I bought the watch 4 and in 2 months in the screen cracked, sent it in for repairs and was sent back scratched and screws missing.
I bought the watch 4 and in 2 months in the screen cracked, sent it in for repairs and was sent back scratched and screws missing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on January 8, 2022
Posted by: Luv2shop
from Louisiana
Expertise:Expert
I absolutely love this it will track literally everything
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery charger dongle is a joke
on January 6, 2022
Posted by: SamsungWatchWhatHappened
from Los Angeles, CA
Expertise:Expert
The charging apparatus for the watch gets worse with each release. The cable itself is extremely short, the charging pad is too small to keep the 40mm stable, and the whole thing twists itself around. It is awful, and compared to the price of the watch this is a joke. I can't even consider buying the paid-for premium charger by Samsung because the review on that is even worse. Having no good charger, this watch is basically useless. Very sad to see a good product line go down the drain like this.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Nice features
on January 4, 2022
Posted by: Blueboy
from Midland,tx.
Expertise:Intermediate
Had mine few years ,works great as adv.Great smartwatch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Smartwatch I've always wanted!
on January 4, 2022
Posted by: Alex
I've always wanted one of these smartwatch. I Love the look and features they have and now finally it has Wear OS. Unfortunately is missing 2 things that are holding me back from purchasing this one; and that's the Google Assistant and Google Fit.
I'll purchase if I see that get updated or I'll just wait for Google's Pixel watch...
I'll purchase if I see that get updated or I'll just wait for Google's Pixel watch...
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Alex!
Thank you for reaching out to us. We will take note of your feedback as this helps us improve more, especially on the quality/services of the products we offer. In line with this, we apologize; Google Assistant is still not available on Galaxy Watch4. As a consumer-like you, I hope that this feature will be available on the next update of the Operating System.
You may access this link about "New Google Apps and Services on the Galaxy Watch4 Series" and look for " Use Google Fit Trackers" and look for "Use Google Fit Trackers": https://www.samsung.com/us/support/answer/ANS00089182/.
You might also be interested in checking this link about "Set up and Use Bixby on your Galaxy Watch": https://www.samsung.com/us/support/answer/ANS00083200/, and read about "Bixby General Questions and Information": https://www.samsung.com/us/support/answer/ANS00080454/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367601
Have a great day.
Melardo
Thank you for reaching out to us. We will take note of your feedback as this helps us improve more, especially on the quality/services of the products we offer. In line with this, we apologize; Google Assistant is still not available on Galaxy Watch4. As a consumer-like you, I hope that this feature will be available on the next update of the Operating System.
You may access this link about "New Google Apps and Services on the Galaxy Watch4 Series" and look for " Use Google Fit Trackers" and look for "Use Google Fit Trackers": https://www.samsung.com/us/support/answer/ANS00089182/.
You might also be interested in checking this link about "Set up and Use Bixby on your Galaxy Watch": https://www.samsung.com/us/support/answer/ANS00083200/, and read about "Bixby General Questions and Information": https://www.samsung.com/us/support/answer/ANS00080454/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367601
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
I like it.
on January 2, 2022
Posted by: Alaina
from Seattle
Expertise:Intermediate
Got the watch 4 classic as a Xmas gift. I really like it. What app do I download on my phone for the watch?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lousy battery
on January 2, 2022
Posted by: Aibrttrct
from Ohio
Expertise:Expert
I am very disappointed in the battery life of the Galaxy watch 4. I have had a Galaxy watch for 5 years and only replaced it because the battery in it eventually wouldn't hold a charge for more than 6 hours. This new one has to be charged every day from the get go, really really disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Melardo, Samsung Care, April 1, 2022
Hi Aibrttrct!
Thank you for sharing your experience with us. We apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know how important it is for your watch to work properly. The experience is not what we expect from our valued customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144358456
Have a great day.
Melardo
Thank you for sharing your experience with us. We apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know how important it is for your watch to work properly. The experience is not what we expect from our valued customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144358456
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Great watches but terrible watchbands
on January 1, 2022
Posted by: Dean23
from AZ
Expertise:Expert
This classic 4 is my 3rd galaxy watch and they are great watches. Nice looking and easy to use. My only complaints are the battery life and the bands. The bands are ridiculously hard to change and so frustrating. Trying to insert the pin in one side while sliding back and holding a hard to touch slider and insert a band that barely fits and then let go of the slider and then hoping it's in the hole is ridiculous for such an expensive watch. I seriously wish they would take a lesson from the Apple bands that slide in and click when locked in place.
I would recommend this to a friend!
Features
5
Performance
4
Design
2
Value
4
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Dean23!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life and the bands of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
I also recommend this link about "Find the Right Band Size for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00087245/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367650
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life and the bands of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
I also recommend this link about "Find the Right Band Size for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00087245/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367650
Have a great day.
Melardo
Written by a customer while visiting Samsung US