Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
4
Great once you get it set up
on May 2, 2022
Posted by: Veasna
from Vineyard, UT
Expertise:Expert
I've had my Watch4 Classic with wireless service for about a month now, and it has performed great. I upgraded from the original Galaxy Watch, and the mobile connectivity of the new watch is clearly superior (I live in a place with spotty coverage).
My only qualm with the watch is that it was pretty difficult to get it set up on my wireless plan with AT&T, especially considering that 1) I was upgrading from another Samsung watch that already had wireless service in place, and 2) the phone I was linked too was also in the Galaxy ecosystem. Apple seems to have the setup system more under control.
Anyway, now that I'm up and running, everything's great. I can go jogging and track my run, make calls, and listen to Spotify all without having my phone nearby, which is just what I wanted. Battery life has been satisfactory as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
App doesn't work
on May 5, 2022
Posted by: KimB
The app required to use the watch is garbage. It will not connect to the app and keeps saying network error. I hope I didn't just buy and over priced paper weight. Phone does meet software and hardware requirements.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from Samsung USBy R&R Team, June 24, 2024
Hey Kim! Thanks for reaching out to us about your watch4. We see that you are having a network issue when trying to connect your watch to your phone. If your watch does not pair to your phone, or if it randomly disconnects, it is best to reboot your watch. To force a reboot on your watch, press and hold the Home key (Power key) and Back key at the same time until "Rebooting..." displays. Do not select Power off on the screen or Restart when it appears. Also, be sure to check out the link attached that gives you more options to troubleshoot your watch. If this continues, please reach out to us at Samsung support so that we can look into a resolution for you. -Kelvin
samsung.com/us/support/troubleshooting/TSG01003238/#:~:text=If%20your%20watch%20will%20not,app%20and%20unpair%20your%20watch.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
samsung.com/us/support/troubleshooting/TSG01003238/#:~:text=If%20your%20watch%20will%20not,app%20and%20unpair%20your%20watch.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
delicate screen cracked
on May 8, 2022
Posted by: Ak2022
from Dallas, TX
Expertise:Intermediate
May watch4 screen cracked after accidently dropping it about 3 feet high. Samsung needs to allow replacement of watch with a small fee. Overall the watch4 is a good watch for fitness tracking and monitoring sleep and heart health. Google Assistant is still not available limiting its functionality.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Battery Life is so poor
on May 11, 2022
Posted by: ULetMeDown
from Austin, TX
I've had this watch for a day and not feeling excited a bit! My son gave me this watch for mother's day (his first gift that he paid for in full after he started working) and i feel horrible having to tell him that I want to return it because the battery life is sooo poor! I wore it half day and the battery drained in the middle of the night. Not sure if anything can be done about it. I don't usually shop based on reviews but i totally should've read and listened on this one. Total disappointment !
No, I would not recommend this to a friend.
Performance
1
Design
3
Response from Samsung USBy R&R Team, June 24, 2024
Thank you for contacting us concerning your Watch4. We strive to provide our customers with exceptional products and services. We understand the importance of having your device's battery last. Let's take a look at some things that may be affecting your device's battery health. First, we want to make sure that your device is up to date. Also, make sure to update your apps because some apps may have a bug that causes them to use excessive battery. Turning off the display when not in use is a good way to preserve your battery when you are not actively using it. To take it a step further, we recommend activating power saving mode. Power saving mode saves battery power while slightly reducing the performance of your Galaxy Watch. I will be attaching a link that will give you a couple more options that should help with this situation. If you are still experiencing this after troubleshooting your device, reach out to us at Samsung support so that we can take a further look into what may be causing this. -Kelvin
samsung.com/ae/support/mobile-devices/tips-for-increasing-the-battery-runtime-of-your-samsung-smartwatch/
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
samsung.com/ae/support/mobile-devices/tips-for-increasing-the-battery-runtime-of-your-samsung-smartwatch/
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Good product, always needs charging
on May 13, 2022
Posted by: Mike
from Bakersfield, CA
I have had this watch for almost a week. As far as the features of the watch go they are good. However, the battery last less then 24 hours with constant use. The sleep feature is not functional as this time is the best time to charge. I prefer Samsung over anything else as my house is full of Samsung electronics, but the battery performance is the worst. I have a generic smart watch where the battery lasts for 2 weeks.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi Mike. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Watch4. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Reduced battery life on your Samsung smartwatch https://www.Samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517716
Have a great day.
^Charles
Reduced battery life on your Samsung smartwatch https://www.Samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517716
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap glass
on May 15, 2022
Posted by: CamKing
from Michigander
Expertise:Intermediate
First day I wore mine I was working underneath my truck and bumped the face of the watch on the ground and put a huge scratch on the face.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi CamKing. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Watch4 has scratches on the face. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516930
Have a great day.
^Charles
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516930
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap screen
on May 29, 2022
Posted by: Nobel
from Florida
Expertise:Expert
It was only nine days since I purchased this watch and I just dropped it today, and the screen cracked in half. I had a Garmin for more than 3 years and dropped it so many times and nothing happened.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi Nobel, thank you for your feedback on your Galaxy Watch4. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on June 3, 2022
Posted by: Noee
Expertise:Intermediate
I recently purchase the Galaxy Watch4 for my Galaxy S21+ and have had nothing but problems trying to connect it with my phone. I have rebooted the watch several times, I uninstalled the Galaxy Wearable and still no success. I'm shocked that I encountered this issue when previously I was able to pair my Samsung earbuds within 5 mins.
Response from Samsung USBy Michael Mynxx, Social Commerce, June 6, 2022
Hi Noee, thank you for your feedback on your Galaxy Watch4. We are happy to provide support for your connectivity concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US