Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
1
not receiving notifications
on January 24, 2022
Posted by: Gers
from Los Angeles
Expertise:Intermediate
I was excited to receive this Christmas present but so far it's been a disappointment, I have not been able to receive any pop up notifications including incoming phone calls. I've reset the watch several times without any luck. Contacted tmobile to see if maybe it was their network and still not able to function properly. what a waste of money from my kids
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Gers!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about not getting any notifications from your Galaxy Watch4, and I know how important to see reminders and messages that you want. The experience is not what we expect from our customers.
For your reference, you may use this link about "Manage Notifications on your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00061433/.
I also recommend this link about "New Google Apps and Services on the Galaxy Watch4 Series": https://www.samsung.com/us/support/answer/ANS00089182/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367196
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about not getting any notifications from your Galaxy Watch4, and I know how important to see reminders and messages that you want. The experience is not what we expect from our customers.
For your reference, you may use this link about "Manage Notifications on your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00061433/.
I also recommend this link about "New Google Apps and Services on the Galaxy Watch4 Series": https://www.samsung.com/us/support/answer/ANS00089182/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144367196
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Absolute Trash
on January 24, 2022
Posted by: Mbohm09
from Long island NY
Expertise:Intermediate
I have the Samsung watch 4 coming from a Garmin Tactix Charlie and the Samsung is absolute trash battery is terrible it's loaded with crappy bloatwear that you can not delete or uninstall HR sensor isn't accurate i do not suggest this at all.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Super nice watch. But never got my chosen band.
on January 23, 2022
Posted by: Jayc
from Nh
Expertise:Intermediate
I'm not sure why I didn't get the band I chose. Maybe it's on its way behind my watch? Either way the watch is great. Easy to set up and use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on January 19, 2022
Posted by: Hjwjr
Love the watch and also put my dexcom on there to monitor my blood sugar count.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Battery sucks
on January 19, 2022
Posted by: Brooklyn Born
from Newport news va
I got my watch and within 6 hours it keep telling me batteries are low. I don't use it other then to tell time and as a back up. I wish I would have kept my old watch the battery lasted longer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
5
Response from Samsung USBy Melardo, Samsung Care, April 1, 2022
Hi Brooklyn Born!
Thank you for reaching out to us. We apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know how important it is for you that your watch is working properly. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357764
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know how important it is for you that your watch is working properly. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357764
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
2
Step back from the Watch 3
on January 18, 2022
Posted by: JetFixxxer
from Massachusetts
Expertise:Intermediate
Coming from the Watch 3 to a Watch 4. I had the hardest time getting this to connect with my phone S21U. I had to reset, reboot, remove, install, and delete cache/data from a few apps associated with the watch numerous times.
Not having a Altimeter Barometer widget is a huge step back and is an must have feature for me. The inaccuracy of the Alt/Baro is a huge negative. I work at 11' above sea level. My Watch 3 shows 21' and my Watch 4 shows me at 250', the baro shows 30 and doesn't have the tenth spot like my Watch 3, another negative. For example current pressure (using WX ASOS here at the airport) 29.52 in Hg, Watch 3 shows 29.5 and the Watch 4 shows 30, it rounds up.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed!!
on January 18, 2022
Posted by: Uppset2day
from California
Expertise:Intermediate
I was so excited to upgrade from my original Galaxy watch. This is such a let down! How can a new "updated" version perform so poorly?! The battery life is garbage. Won't last a whole day, what is that? I got a new watch to do more not be more limited. So frustrated.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy Melardo, Samsung Care, April 1, 2022
Hi There!
Thank you for reaching out to us. We apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know how important it is for your watch to work properly. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357832
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know how important it is for your watch to work properly. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357832
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Galaxy 4 watch
on January 16, 2022
Posted by: The Wife
from Huntsville, Mo.
I got the watch for Christmas its a pretty pink color but the battery doesn't last long and it doesn't have Facebook.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Melardo, Samsung Care, April 1, 2022
Hi, The Wife!
Thank you for reaching out to us. We apologize for the inconvenience about the battery life of your Galaxy Watch4 and the Facebook that is not on the watch, and I know how important it is for your watch to work properly. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
You may also use this link about "Manage Apps on your Samsung SmartWatch" and look for "Install Watch Apps Using your Phone" if Facebook App is not pre-installed on the watch: https://www.samsung.com/us/support/answer/ANS00061436/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357881
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience about the battery life of your Galaxy Watch4 and the Facebook that is not on the watch, and I know how important it is for your watch to work properly. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
You may also use this link about "Manage Apps on your Samsung SmartWatch" and look for "Install Watch Apps Using your Phone" if Facebook App is not pre-installed on the watch: https://www.samsung.com/us/support/answer/ANS00061436/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357881
Have a great day.
Melardo
Written by a customer while visiting Samsung US