Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
5
Great features, easy to use, and perfect for work!
on April 14, 2022
Posted by: CoreyC
from Golden Valley, az
[This review was collected as part of a promotion.] We got our watches for being a long time member of t-mobile! I love the apps and how to use and access your apps and phone calls without ever having to pick up your phone. Its lightweight and a now must have everywhere I go!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Product is ok ok
on April 15, 2022
Posted by: Deep
from Houston
Expertise:Expert
[This review was collected as part of a promotion.] Hi, I bought this watch due to high advertisement of the feauture of this watch. But this is not up to expected level.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 25, 2022
Hi Deep,
Thank you for bringing this to our attention and for purchasing the Galaxy Watch4. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your device to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144437768
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great Watch
on April 15, 2022
Posted by: bumsfan4
from Washington, DC
[This review was collected as part of a promotion.] Love it. Still figuring it out. It has numerous features.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features poor battery life
on April 15, 2022
Posted by: Doc_Lu
from California
I got this watch as replacement for my S3 watch that lasted almost 4 years. It was a great watch and had a great battery life. About 3 months ago, it started to die with in 4 hours after being charged all night. I got the S4 as replacement for it and it has been good but the battery life on it is bad. I'm having to recharge the battery every other day. My S3 would last 3 days before needing to be charged and that was under normal wear and tear usage. I love the features of the S4 but the battery life is what makes it unlikable. I wish it had the battery life of the S3 but it is what it is. I'm pretty active with working out and being in the military, walking almost everywhere just drains the battery life on this watch. It's a great watch if you're just gonna sit around for most of the day and not workout or go for a walk. If you're active and love being outdoors, look for another watch that will do all the same features as this one but have a better battery life.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 25, 2022
Hi Doc_Lu,
Thank you for letting us know about the status of your Galaxy Watch4. We sincerely apologize for the inconvenience this has caused you, as your watch depletes its battery life quickly. I understand the importance of getting your device working properly and without any battery issues. Please know that we are looking into this one, and we want to make sure that this will be taken care of.
Kindly visit this link to an article under the "Increase Battery Life" section:
https://www.samsung.com/us/support/answer/ANS00078033/
Another is for a troubleshooting guide about "Reduced Battery Life on your Samsung Smart Watch":
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144437738
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Not recommended
on April 15, 2022
Posted by: Disappointed
from California
Expertise:Intermediate
I asked for this watch for my birthday/Christmas and received it just after Christmas which was fine with me. I had a Samsung Gear watch for two years and loved it and wanted to get a new, smaller Samsung watch. The battery life on this watch is horrible. Sometimes, it won't last a day. I've already learned that I have to shut off my watch if I'm using my cell phone for any type of media as that kills it. And after an hour with tech support, wiping my watch completely clean and resetting it twice, the tech wanted me to start wiping things off my phone and I said you've got to be kidding. So, the watch really doesn't do what it claims and what I need.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid at all costs
on April 16, 2022
Posted by: willhowcoop
from Washington, DC
Expertise:Intermediate
I regret buying this but now I'm stuck with it. Apps don't sync with Samsung phone. If you use a music streaming service you have to DOWNLOAD MUSIC DIRECTLY TO YOUR WATCH. Worst of all, the battery only lasts a couple of hours. This watch is a worthless piece of junk.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Great device, Battery life not what I expected.
on April 16, 2022
Posted by: Matteax
from Texas
Expertise:Expert
[This review was collected as part of a promotion.] I bought about 3 weeks ago, needs to be charged every day... other than that pretty cool device!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exelent features
on April 16, 2022
Posted by: Joexolo
from Las vegas, NV
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this watch for my wife and she absolutely loves it
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US