Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
5
Watch 4 - Update Issues!
on February 18, 2022
Posted by: Clanger
Expertise:Intermediate
Very happy with the product and I've even designed a few faces of my own and after the recent watch software update, for some reason, all faces, even the standard ones, don't keep the proper time when in standby mode, it's normally up to 25 minutes behind but, corrects itself when tapped for full display mode, any suggestions?
Paul
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A suggestion for Samsung
on February 14, 2022
Posted by: MN_59
Expertise:Intermediate
I have a suggestion for Samsung that if it does, it will most likely triple the sales of its smartwatches.
The design and appearance, and the hardware and software features of the Galaxy Watch 4 smartwatches are really good.
But their batteries are awful. But if the dimensions of the length and width of the Galaxy Watch 4 watches are kept at the same current dimensions, and from the underside of the watch, only one millimeter is added to its thickness,
and The same amount of free space is added to the volume and size of the batteries of these watches, surely their charging time will increase from the current one or two days (which is really annoying) to a week.
And this will be a big trump card against Apple Watches.
The design and appearance, and the hardware and software features of the Galaxy Watch 4 smartwatches are really good.
But their batteries are awful. But if the dimensions of the length and width of the Galaxy Watch 4 watches are kept at the same current dimensions, and from the underside of the watch, only one millimeter is added to its thickness,
and The same amount of free space is added to the volume and size of the batteries of these watches, surely their charging time will increase from the current one or two days (which is really annoying) to a week.
And this will be a big trump card against Apple Watches.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Watch Active 2 was better
on February 13, 2022
Posted by: Disappointed
Expertise:Intermediate
I recently traded in my watch active 2 for this watch, hoping to pull some value out of my old one before it depreciated too much, but honestly, I regret it. The watch active 2, even 2 years old, had a better battery life than this brand new one with the same features enabled and use factors. This one barely makes it through one day with minimal use. If you have an older model, my recommendation is to save your money and wait for whatever comes next. If you don't have any smart watch yet, buy an older model. I'm a big Samsung fan, with a laptop, phone, TV, and watch from them, and I do recommend Samsung Watches overall especially if you have a Galaxy phone, but this one is not impressive in comparison to their previous.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi There!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144366161
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144366161
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Worst Galaxy watch so far
on February 9, 2022
Posted by: Pubi
from Miami, FL
I can hands down state this Watch's fatal flaw is Wear OS. Tizen was way superior in response times, battery life, connection consistency, and well pretty much everything else the Watch did. All my previous versions lasted minimum 2.5 days. This one? Barely 1. The various sensors are super finicky. Watch 3? I could still wiggle like a human and get a result. Both my old Watch 3 and this one are the same size, but somehow this one looks smaller. It has less presence. I 100% regret trading in my Watch 3. Samsung needs to ditch Google and stick with what worked. Tizen is superior in the watch front. There's a reason why Android watches were talking and only Samsung had a chance at competing with Apple. Wear OS just plain sucks. Android itself has grown too bloated for its own good. Now the shining star in Samsung's crown has been tarnished by the Android inefficiencies.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Basically I Like the Watch 4
on February 9, 2022
Posted by: CMikeL
from NEK Vermont
Expertise:Intermediate
I thought I really like the Watch 4 but I am having two frustrating problems with it:
1. I would like to track my water intake in the Samsung Health app through the Watch4. However, when I select Complication and assign Samsung Health Water to the complication, a water glass icon shows in the widget field, but there is no number shown in the widget field for the number of glasses. In addition, when I tap on the water widget/complication, the screen goes dark, so I can't enter glasses of water consumed. I've had to use a different widget for glasses of water instead of the Samsung Health Water complication. As a result, I don't get water glass tracking beyond what is entered in the 24 hour period, then it restarts.
2. I crosscountry ski and want to track it. If I track it on the watch, it doesn't track distance or altitude, just heart rate and duration show up as tracked in the Samsung Health app as tracked by the Galaxy Watch 4. If I wear the watch while tracking it with the Samsung Health application on my Samsung S20 phone, the heart rate isn't tracked in the Samsung Health app event for crosscountry skiing. It only shows the distance, speed, and altitude.
1. I would like to track my water intake in the Samsung Health app through the Watch4. However, when I select Complication and assign Samsung Health Water to the complication, a water glass icon shows in the widget field, but there is no number shown in the widget field for the number of glasses. In addition, when I tap on the water widget/complication, the screen goes dark, so I can't enter glasses of water consumed. I've had to use a different widget for glasses of water instead of the Samsung Health Water complication. As a result, I don't get water glass tracking beyond what is entered in the 24 hour period, then it restarts.
2. I crosscountry ski and want to track it. If I track it on the watch, it doesn't track distance or altitude, just heart rate and duration show up as tracked in the Samsung Health app as tracked by the Galaxy Watch 4. If I wear the watch while tracking it with the Samsung Health application on my Samsung S20 phone, the heart rate isn't tracked in the Samsung Health app event for crosscountry skiing. It only shows the distance, speed, and altitude.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
still not there yet
on February 8, 2022
Posted by: hewtech
from wisconsin
Expertise:Intermediate
It is too bad after all these years they still have not figured how to make this watch know you are wearing it. and now with the galaxy watch 4 it is completely unusable because you can't turn the "always on" feature like the old ones.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Junk!
on February 8, 2022
Posted by: Tech girl
from Colorado
Expertise:Expert
I've had this watch for 5 months and have only used it for casual purposes. Put it on the charger before bed, it lit up the charging indicator. Took it off the charger in the morning and it's completely dead! None of the fixes I researched will turn this p o s on! I tested the charger and it works, so really no explanation for this complete failure. I have never had a galaxy watch that died! I'm past the return window and am sending it in for repair. Will never but another Samsung watch! Total disappointment.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Tech Girl!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about your Galaxy Watch4 is not charging, and I know how important your watch be working. The experience is not what we expect from our customers.
You may use this link to troubleshoot about "Samsung SmartWatch will not Charge or Power On": https://www.samsung.com/us/support/troubleshooting/TSG01003100/.
You may also use this link about "Find the Right Charger for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00088982/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144366372
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about your Galaxy Watch4 is not charging, and I know how important your watch be working. The experience is not what we expect from our customers.
You may use this link to troubleshoot about "Samsung SmartWatch will not Charge or Power On": https://www.samsung.com/us/support/troubleshooting/TSG01003100/.
You may also use this link about "Find the Right Charger for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00088982/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144366372
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Poor performance
on February 7, 2022
Posted by: Minpinsrule
from NY
Expertise:Beginner
Finally decided to get a smart watch and found the Samsung to studder and not provide smooth translations. Also found that the heart ecg was not even close to at home monitor that I had so this is useless
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 26, 2022
Hi Minpinsrule,
Thank you for sharing your experience with us. We are saddened to hear that this did not live up to your expectations. I know how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Watch4 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144442608
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for sharing your experience with us. We are saddened to hear that this did not live up to your expectations. I know how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Watch4 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144442608
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US