Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
1
Terrible battery performance
on February 24, 2022
Posted by: West
from Texas
Expertise:Intermediate
Utilizing full capabilities the battery life is less than 2 days. Unacceptable performance & not worth the price.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi West!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355869
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355869
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Eh
on February 23, 2022
Posted by: Scuba91077
from Lancaster, PA
I got the new watch so that I could have features like being able to answer my phone and listen to music on my watch. I am disappointed with how big the 40mm is now with the flat display vs the active that had the rounded display. This is geared more for men as opposed women with how big it is. I do like the extra features, but having such a large watch is just not that practical for someone with a small wrist. I would like to see Samsung give a smaller option that still provides upgraded features.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Meets expectations
on February 22, 2022
Posted by: Winbis
from New Britain, CT
Expertise:Intermediate
I've had this watch for a number of months and it has performed as expected. I get 2 days of battery life. Once when the battery was running down far too quickly, I did some research and went back to the 2 days I'm used to. I suggest that owners of this watch find and watch that video. Clearing the watch cache is supposed to solve a variety of issues
that crop up with Samsung smart watches. Samsung would do well to add an app that
automates this maintenance process.
that crop up with Samsung smart watches. Samsung would do well to add an app that
automates this maintenance process.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Wear OS Sucks
on February 20, 2022
Posted by: Anonymous
from Cincinnati, OH
Expertise:Expert
If you're upgrading from a previous Galaxy Watch, you're going to hate the new Wear OS. Changing watch faces is a nightmare now and I won't be buying another Galaxy Watch if I can't use the Galaxy Store. Google doesn't make it easy to switch and customize faces, but you have no choice now thanks to Samsung's decision to use Google's Wear OS operating system.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Stewartlocke16!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you regarding the Operating System and watch faces of your Galaxy Watch4. The experience is not what we expect from our customers.
You may use this link about "Update Software and Apps on your Samsung SmartWatch" and look for "Troubleshoot your Watch's Software and App Updates" for your reference https://www.samsung.com/us/support/answer/ANS00084622/.
You may also use this link about "Manage Watch Faces for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00080308/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365749
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you regarding the Operating System and watch faces of your Galaxy Watch4. The experience is not what we expect from our customers.
You may use this link about "Update Software and Apps on your Samsung SmartWatch" and look for "Troubleshoot your Watch's Software and App Updates" for your reference https://www.samsung.com/us/support/answer/ANS00084622/.
You may also use this link about "Manage Watch Faces for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00080308/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365749
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy watch 4 unpairing
on February 19, 2022
Posted by: pikcherthis
from Houston, Tx
Expertise:Intermediate
Constantly disconnects from phone (Zflip 3) when watch battery runs down, when updates are installed. Watch very seldom makes an eight hour (8) day. Watch is capable of monitoring sleep, but battery life doesn't allow it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life sucks.
on February 19, 2022
Posted by: Jaime
from Louisiana
Expertise:Expert
This watch isn't worth the money. Battery life stinks. It seems like Apple watches are 100% better with way better features, and this is coming from a andriod user.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
2
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Jaime!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355970
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355970
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery life!
on February 19, 2022
Posted by: Scoopal12
from Topeka, KS
Expertise:Intermediate
I bought this about a month ago and should of just went with fitbit instead. I have to charge my watch twice a day and that's without lte and powersaving mode on. For example my watch was fully charged 2 1/2 hours ago and I've done nothing on it and I'm already on 66%. Last night I put it on fully charged and woke up this morning with it on 3 percent. I charge it more than I use it. I'm not happy with it at all and really would like my money back.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Scoopal12!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365839
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365839
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on February 18, 2022
Posted by: Drew
from Minnesota
First time I have had a smart watch and love it! Allows me to do much more than I anticipated. I see lots of complaining about the battery life. I can typically get 2 days out of a charge with no issues.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US