Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
1
Defective battery
on March 3, 2022
Posted by: OohGoty
Bought this watch brand new and it couldn't hold a charge for more than a day.
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi There!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355314
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355314
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery life, but amazing design.
on March 3, 2022
Posted by: Anonymous
from Houston Texas
Expertise:Intermediate
Watch doesn't even last me a full work shift, the design is great, awesome features but I can't use it if it dies too fast
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Temi Garcia!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355325
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355325
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
So disappointed.
on March 3, 2022
Posted by: Heather
from Pa
Expertise:Expert
I was so excited to get this watch. I've had it for over a week now and I don't think I could be more disappointed. The battery life sucks. I did all the updates that are recommended to help with the battery life. I charged mine before bed last night and already at 10 % at noon the next day. Last night it didnt even track my sleep. Stats aren't correct with the fitness app. Completely missed tracking my workout yesterday. Another day, about 25 minutes into my workout, it congratulated me on working out for 10 minutes. It's a pretty watch. And had so much potential. But what's the point of having a watch that can do so much when you can't use it all cause the battery life sucks.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Heather!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life; unable to track your sleep and workout on your Galaxy Watch4. I understand the importance of this watch to be working with those issues. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
You may also access the user's manual about "Samsung Health," which will track your sleep and exercise/workout on pages 45-48: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355525
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life; unable to track your sleep and workout on your Galaxy Watch4. I understand the importance of this watch to be working with those issues. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
You may also access the user's manual about "Samsung Health," which will track your sleep and exercise/workout on pages 45-48: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355525
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is horrible
on March 1, 2022
Posted by: Former Samsung user
from Arkansas
Expertise:Expert
Stay away from any samsung product. I used to love their products.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi There!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355581
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355581
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Wouldn't purchase again
on March 1, 2022
Posted by: Joanne
from tucson, arizona
Expertise:Intermediate
I got the samsung watch for Mother's day almost 2 years ago. My watch is dead! I think it should last more than 18 months.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Joanne!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about your Galaxy Watch4 that won't turn on, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link to troubleshoot "Samsung SmartWatch will not Charge or Power On": https://www.samsung.com/us/support/troubleshooting/TSG01003100/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365399
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about your Galaxy Watch4 that won't turn on, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link to troubleshoot "Samsung SmartWatch will not Charge or Power On": https://www.samsung.com/us/support/troubleshooting/TSG01003100/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365399
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Dramatically undercounts steps
on March 1, 2022
Posted by: Stepper
Expertise:Intermediate
As a watch, and for runs it seems to work well (I linked to my Strava account which works nicely), and I got the 4G one so I can leave my phone at home for a run and still make a call if I have to. The battery lasts about a day and a half, which isn't great but I just plan to charge it daily, which is quick. The one drawback to be aware of is that compared to other devices it dramatically undercounts steps. After feeling like I was having a very hard time reaching my step goal that is normally manageable, I recently wore my Watch4 and another tracker on the same hand at the same time, and it was about 40% lower. Worth a google to see I'm not alone in my observation. If you're aware of it, this doesn't have to be a big deal, but it would have been good to know before starting a step challenge at work. There doesn't appear to be any way to resolve this with updates (despite what the Samsung help page would imply), my devices are all up to date and I've tried other health apps and they all just base the step count on the watch so they're all low.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed in the watch
on February 28, 2022
Posted by: Sammy
from Sioux Falls SD
Expertise:Intermediate
I upgraded to this watch, and I wish I would not have. The extra features are nice, but I question the accuracy of the step counter and exercise options. I work out daily, I do the same things every week. The watch is never consistent with steps, even when I run. It does not sync with mapmyrun, or any under armor sites. Therefore, it will not sync with my insurance. Which, since the steps are inconsistent and inaccurate, I am not sure I even want to sync to insurance.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
LOVE THIS WATCH
on February 26, 2022
Posted by: Scollins
from KY
I am new to smart watches. This model delivers everything i was looking for and more. The apps are easy to use . I like that i dont need to be near my phone to enjoy full use. I used the sleep monitor and was very impressed and found it useful.
So now here are the cons. Battery life is not that good. Also took a bit to figure out how to use it because it was in Chinese.
So now here are the cons. Battery life is not that good. Also took a bit to figure out how to use it because it was in Chinese.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US