Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
2
Battery is insanely draining
on March 7, 2022
Posted by: Omar Vidal
from Florida, USA
Expertise:Intermediate
If you are a apple migrant like I am, you are probably going to be disappointed with this watch. The battery life is horrible. Even in power saving mode.
I do like how it tracks my sleep patters and all other features.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
4
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Omar Vidal!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355109
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355109
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
I thought I was upgrading..
on March 6, 2022
Posted by: JenniferLynn
from Chicago
Expertise:Intermediate
I had the Galaxy active 2 and wanted to upgrade. I purchased the Galaxy 4 watch 44mm...
What I love is that it's thinner and not as bulky. There are also more apps.
What I HATE is that this watch does not automatically go into bedtime mode when it senses that you are sleeping like the Galaxy active 2 did. Schedule is useless for me as I never go to bed at the same time. So I have to do it manually... And I forget. And then it wakes me up in the middle of the night.
Also, the battery life sucks. I charge it every day. The only notifications I have on are for calls and texts. The battery life on the 2 was slightly better but not much.
Make the night time or bedtime mode automatically go on when it senses you're asleep and I'll rate up. Make the battery life a little better and I'll rate up more.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love features and band comfort
on March 6, 2022
Posted by: Akyana
from Jacksonville, FL
Expertise:Expert
I recently purchased item and I love it compared to my old Galaxy active watch 2. This one is way better and sound no static when talking on watch and can hear other person much clearer and volume is perfect. I also love the ECG option too. Band is very comfortable for me too. Easy to set up and go. I never miss a call now.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worse then Apple on proprietary
on March 5, 2022
Posted by: Azrealswing
from Hanover, Md
Expertise:Intermediate
Little customizing features. Customization is more about the face then the app capablility. And even then it cost money to get good faces.
My real issues are -
- google chat not availabe (randomly shows up as notification but no app to actually use it)
-facebook messenger not available (same as above)
-messengers available have to be made as default on both the watch and your phone (so if you use facebook messenger as your default text in general will not work except as instantanous notifications that will go away after you wave your arm the wrong way)
-picture text dont show up correctly and require downloading vs apple watches which will download automatically (to tell the truth apple watchs will do all the feature above that this watch cant).
-cant switch bixby for google assistant or any other assistant. Cant disable it either.
-samsung has 5 different yet similar apps and tiles for heath that do the same thing and they cant be uninstalled or disabled.
I am usually a huge samsung supporter, but this product leaves alot of room for improvement. I will be pawning the watch.
My real issues are -
- google chat not availabe (randomly shows up as notification but no app to actually use it)
-facebook messenger not available (same as above)
-messengers available have to be made as default on both the watch and your phone (so if you use facebook messenger as your default text in general will not work except as instantanous notifications that will go away after you wave your arm the wrong way)
-picture text dont show up correctly and require downloading vs apple watches which will download automatically (to tell the truth apple watchs will do all the feature above that this watch cant).
-cant switch bixby for google assistant or any other assistant. Cant disable it either.
-samsung has 5 different yet similar apps and tiles for heath that do the same thing and they cant be uninstalled or disabled.
I am usually a huge samsung supporter, but this product leaves alot of room for improvement. I will be pawning the watch.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible battery
on March 5, 2022
Posted by: Kate
from Fl
Expertise:Intermediate
I have only had this watch a few days and can barely get a days use out of the battery. Can not wear it through the night if I want to track my activity during the day. The suggestions to turn off some functions, make me wonder why Samsung thinks people buy a smart watch. Really.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Kate!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355184
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355184
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Watch doesn't work good or last long on battery
on March 5, 2022
Posted by: Cesar2002
from Modesto CA
Expertise:Intermediate
Not happy with the watch at all don't think the watch is that good I still get charged for it and it doesn't work
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Cesar2002!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355192
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355192
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on March 4, 2022
Posted by: Sad in Syracuse
from New York
Expertise:Intermediate
I bought the watch because I thought Samsung was a great product. I received the watch, charged it and in 3 hours of doing nothing but wearing it the battery had to go on power save mode. I thought I got a bad watch, it happens. So ordered another one, same issue. I am not sure how Samsung thinks they.can offer an inferior product and expect people to continue to support them.
DO NOT BUY THIS WATCH!!!!
DO NOT BUY THIS WATCH!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi There!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important the battery on your watch will be. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365254
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important the battery on your watch will be. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365254
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery life.
on March 3, 2022
Posted by: Stacy
from Houston, Texas
Expertise:Expert
I only had my watch for 2 months and the battery life sucks. It's fully charged when I go to work at 9am by noon it's dead.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Stacy!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355263
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355263
Have a great day.
Melardo
Written by a customer while visiting Samsung US