Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,049 Reviews)
Rating breakdown 2,049 reviews
5 Stars
1,254
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
974 out of
1,251)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
the watch harmed me.
on March 5, 2023
Posted by: anonyms
from New York
Expertise:Expert
I got this watch about a year ago, and it left a burn on my wrist that lasted over multiple weeks.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 8, 2023
Hello anonyms, we appreciate your feedback on your Samsung Galaxy Watch4. We never want any of our customers to have an experience like you are describing to us. The difficulty may have occured with the sensor being held too tightly to your wrist. We have included a link below to the Samsung Support Team who can further assist you in troubleshooting what may have caused the difficulty as well as what options may be available. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Bad battery
on September 5, 2021
Posted by: Lulu73
from Sturgeon Bay, Wi
I love this watch. It has a lot of good features. However the battery is terrible. This is my 3rd smart watch from Samsung and it is the worst battery they have used. It hardly stays charged 1 day. I gave it only a 3 because of that battery issue.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Lulu73, thanks for reaching out! I understand how difficult this must be for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747649
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747649
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Need for leftys
on November 13, 2021
Posted by: Lefty
Love my watch, just upgraded but please make these left handed compatible!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Very poor battery life
on September 7, 2021
Posted by: Sokyere
from Cary, NC
Expertise:Intermediate
When battis charged, it indicatex more than 24 hours but onlu last for 6 hours.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Sokyere, thank you for reaching out. I understand what you're going through. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143748208
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143748208
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Always on Display still doesn't work
on September 11, 2021
Posted by: Anonymous
from Savannah, GA
Expertise:Expert
I thought I would be upgrading my Galaxy Watch with the new Watch4 Classic. However, I have used the watch for two weeks, and it has not been worth the price. I am very disappointed.
Samsung doesn't seen to understand what that Always on Display (AoD) means that the display doesn't turn off. AoD didn't work on the original Galaxy Watch and it doesn't work on Watch 4. I would like to be able to glance down at my watch and see the time without raising my arm to activate the face and am willing to take the battery hit. More often than not, I get a blank face when I look down. I have tried all the settings appropriate to setting AoD and have a tight connection to my wrist and still often get a blank face. I got the new watch in hopes that the problem with the old one had been fixed -- no such luck.
Another issue is the lost in the health app step counter of the weekly average step count and +/- how much you are off the average. I liked this feature as a motivator to take a few more steps.
I really liked the default watch face on the original Galaxy Watch, but it's not available in the choices for the new watch. Also, the number and quality of faces is more limited than previously.
I do like having the ECG function, but I am not sure it's worth the cost of the "upgrade."
My previous watch worked well for more than two years and had no problems with I traded it in. This watch seems to function well, also. I would recommend to a friend, but I would let them know the limitations.
I would recommend this to a friend!
Features
3
Performance
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not even 1 year, sent back twice.
on September 23, 2021
Posted by: Cheko626
from LA
Expertise:Expert
Not even 1 year, sent back twice. once for battery drain. sent replacement. the replacement back broke off and got some water damage. now out of warranty because of that.YOU SENT ME A FAULTY watch now im stuck having to pay for repairs. Garbage!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
One great smart watch!
on October 18, 2021
Posted by: No1 sunbum
from Ft Myers Beach, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had Samsung smart watches for many years now and this is their best one yet. The features and apps are great, it's easy to set up and operate whether your new to owning a smart watch or the avid trainer. I've owned mine for about 2 months and had no issues and found it amazing and would recommend it highly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointing
on November 1, 2021
Posted by: Ransonck
from 97214
Expertise:Expert
I was hoping this was the watch I had been waiting for, a fully-featured compact LTE sports watch. On paper it is, unfortunately, it does not make the grade. First, battery life is terrible, you cannot run a half marathon listening to music without the battery running down. I have not had a single day where the watch hasn't requested to go into power-saving mode because the battery is critically low. Second, its tracking is terrible, it seems incapable of accurately measuring a mile, giving ridiculous pace notifications. It was so bad I wore my old Garmin on my other arm as a reference, the watch4 is so far off it's demotivating on a run. Lastly, the bezel is not holding up at all it is all scratched and nicked after a month of light wear. is not very durable, iI wanted to love this watch, but Samsung has way overpromised and underdelivered.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 10, 2021
Hello Ransonck, thank you for reaching out to us. I understand how it can feel when expectations don't quite meet. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143871650
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143871650
^Elizabeth
Written by a customer while visiting Samsung US