Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,049 Reviews)
Rating breakdown 2,049 reviews
5 Stars
1,254
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
974 out of
1,251)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
5
Better than I thought
on April 13, 2022
Posted by: Waxy
from Florida
[This review was collected as part of a promotion.] I had the Galaxy Watch Active 2 and replaced it with this model and It is much friendlier and clean. Fits perfectly and has some new functions that the Active 2 does not have, that I enjoy now
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Buy!!!
on April 13, 2022
Posted by: Dian
from Connecticut
[This review was collected as part of a promotion.] Bought in Dec 2021. Wouldn't hold charge. Store gave me a plug adapter told me that should solve issue. Wasted time to be able to cancel purchase. Didn't work. Watch was not accurately recording steps or heart rate (had my heart rate at 59 even when working or running with dog). Store said defective (too late to get out of purchase at this point) did warranty exchange and tried charging me $20 for exchange. Did get the store manager to agree to credit that back since this thing never worked right to begin with. Watch still isn't working, not holding charge and not accurate on steps or heart rate. Biggest piece of junk I ever bought. Sitting on charger on shelf and my phone just recorded that the watch made over 1000 steps, hahaha! Whatever you do, DO NOT BUY THIS WATCH!!!!!! I am back to my fitbit with accurate readings and not having to charge it every 16 hours.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, April 15, 2022
Hi Dian. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Watch4. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
find the right charger for your Samsung smartwatch https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Samsung smartwatch will not charge or power on https://www.samsung.com/us/support/troubleshooting/TSG01003100/
inaccurate steps on your Samsung smartwatch https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144406681
Have a great day.
^Charles
find the right charger for your Samsung smartwatch https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Samsung smartwatch will not charge or power on https://www.samsung.com/us/support/troubleshooting/TSG01003100/
inaccurate steps on your Samsung smartwatch https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144406681
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on April 13, 2022
Posted by: Airwrecka239
from Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] I traded in my galaxy watch active 2 for this watch and I love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great watch
on April 13, 2022
Posted by: SamsungUser
from San Jose
Expertise:Expert
[This review was collected as part of a promotion.] Battery last all day, its good to asnwer calls and messages but its limited on the rest of the apps. Its very light i forget i have it. I believe it was worth the purchase.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of features
on April 14, 2022
Posted by: DonnaJ64
from Blytheville, AR
Expertise:Beginner
[This review was collected as part of a promotion.] My husband got this for me and now I can answer my phone wherever I'm at.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good in my experience.
on April 14, 2022
Posted by: Demon Sleeve
from Annapolis Maryland
Expertise:Expert
I can't seem to post photos, but in my experience the watch didn't operate as required. The skin under my watch turned red and peeled.
Other than that I didn't get enough experience with the watch to speak of its features.
Other than that I didn't get enough experience with the watch to speak of its features.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 15, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Watch4. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Update software and apps on your Samsung smartwatch https://www.samsung.com/us/support/answer/ANS00084622/
Properly wear and clean your Samsung smartwatch https://www.samsung.com/us/support/answer/ANS00084602/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144406615
Have a great day.
^Charles
Update software and apps on your Samsung smartwatch https://www.samsung.com/us/support/answer/ANS00084622/
Properly wear and clean your Samsung smartwatch https://www.samsung.com/us/support/answer/ANS00084602/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144406615
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, easy to use, and perfect for work!
on April 14, 2022
Posted by: CoreyC
from Golden Valley, az
[This review was collected as part of a promotion.] We got our watches for being a long time member of t-mobile! I love the apps and how to use and access your apps and phone calls without ever having to pick up your phone. Its lightweight and a now must have everywhere I go!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Product is ok ok
on April 15, 2022
Posted by: Deep
from Houston
Expertise:Expert
[This review was collected as part of a promotion.] Hi, I bought this watch due to high advertisement of the feauture of this watch. But this is not up to expected level.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 25, 2022
Hi Deep,
Thank you for bringing this to our attention and for purchasing the Galaxy Watch4. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your device to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144437768
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US