Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Average customer rating
4.2
(2,046 Reviews)
Rating breakdown 2,046 reviews
5 Stars
1,251
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
972 out of
1,249)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver - (2021)
Customer Rating
1
Couldn't even use the watch
on April 2, 2022
Posted by: junderson
from Utah
Expertise:Intermediate
I bought this watch today, and when I brought it home and charged it I was not able to pair my phone or tablet to the device due to the fact that I had to download an extension for the galaxy wearable app that is not compatible with my phone or tablet. My phone is old (around 5 years) and not a Samsung, which I get why it wouldn't be able to get the extension, but the tablet is a Samsung galaxy tablet. Due to this fact and some other bad experiences I have had in the past, I will never buy a Samsung product again. I am glad the store I bought the watch from was able to refund my whole amount.
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Junderson!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you that your Galaxy Watch4 won't connect to your phone/tablet, and I know how convenient for you to connect your watch to your phone/tablet. The experience is not what we expect from our customers. Galaxy Watch cannot connect/pair to Galaxy tablets.
For your reference, you may use this link about "Samsung Smart Watch and Phone Compatibility" and look for "Non-Samsung Android Phone Compatibility" and click on "Compatible Devices": https://www.samsung.com/us/support/answer/ANS00082502/.
You may also use this link for troubleshooting about "Samsung SmartWatch will not Connect to a Phone" if your phone is on the list for Non-Samsung Compatible Device: https://www.samsung.com/us/support/troubleshooting/TSG01003238/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144364983
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you that your Galaxy Watch4 won't connect to your phone/tablet, and I know how convenient for you to connect your watch to your phone/tablet. The experience is not what we expect from our customers. Galaxy Watch cannot connect/pair to Galaxy tablets.
For your reference, you may use this link about "Samsung Smart Watch and Phone Compatibility" and look for "Non-Samsung Android Phone Compatibility" and click on "Compatible Devices": https://www.samsung.com/us/support/answer/ANS00082502/.
You may also use this link for troubleshooting about "Samsung SmartWatch will not Connect to a Phone" if your phone is on the list for Non-Samsung Compatible Device: https://www.samsung.com/us/support/troubleshooting/TSG01003238/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144364983
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Get to know your watch
on April 1, 2022
Posted by: Adam
ive done that more then anything else on it wish i could get my money back
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 25, 2022
Hi Adam,
Thank you for bringing this to our attention. We are saddened to hear that this did not live up to your expectations. I know how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Watch4 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144438368
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Nice but could be better
on March 29, 2022
Posted by: JesseRae
from Missouri
It's a nice watch, good features. Me personally though, I HATE the keyboard. It's also a bummer you can't use fb messenger on it. You can receive and reply but it would be amazing if you could search a name and send a new message. I also just feel like my old Fossil brand was just as nice if not better /:
Still a cool watch !
Still a cool watch !
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
5
Value
2
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi JesseRae!
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience about the keyboard of your Galaxy Watch4. The experience is not what we expect from our customers.
I recommend following the steps in this link to help you with the keyboard issue on your Galaxy Watch4: https://www.samsung.com/us/support/troubleshooting/TSG01003369/.
You may also access the user's manual about "Messages" on pages 40-41: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144353663
Have a great day.
Melardo
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience about the keyboard of your Galaxy Watch4. The experience is not what we expect from our customers.
I recommend following the steps in this link to help you with the keyboard issue on your Galaxy Watch4: https://www.samsung.com/us/support/troubleshooting/TSG01003369/.
You may also access the user's manual about "Messages" on pages 40-41: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144353663
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Sad Sad Sad Samsung Watch 4 Classic
on March 27, 2022
Posted by: Disappointed in Samsung
from Somewhere, USA
Expertise:Intermediate
SMH! Samsung watches was doing great until this watch. This watch is like buying an Apple Watch (only compatible with the phone). SMH!!! I never thought I would hate an idea like I had the idea of these watches only working with there own brand. First of all they ALL are too expensive not to be compatible with each other. ALL watches should work with whatever phone you purchase. SMH!! Apple I get it they been like this for years, but Samsung I’m more disappointed in because they were not like Apple with making the watches compatible to the phone brand only. So for those who’s reading this I bought the watch 4 and learned the hard. Let’s just say I learned and returned. Good luck Samsung with all the new not so good changes!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi There!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you about the compatibility of your Galaxy Watch4 Classic to phones. The experience is not what we expect from our customers. To set your expectation, if you are trying to connect your Galaxy Watch4 Classic to iOS devices, we apologize; the Galaxy Watch4 and Galaxy Watch4 Classic are not compatible with iOS devices.
For your reference, you may access this link about the compatibility of Galaxy Watch4 Classic to Samsung Phones or Non-Samsung Android Phones: https://www.samsung.com/us/support/answer/ANS00082502/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144353899
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you about the compatibility of your Galaxy Watch4 Classic to phones. The experience is not what we expect from our customers. To set your expectation, if you are trying to connect your Galaxy Watch4 Classic to iOS devices, we apologize; the Galaxy Watch4 and Galaxy Watch4 Classic are not compatible with iOS devices.
For your reference, you may access this link about the compatibility of Galaxy Watch4 Classic to Samsung Phones or Non-Samsung Android Phones: https://www.samsung.com/us/support/answer/ANS00082502/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144353899
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
2
Not happy at all
on March 27, 2022
Posted by: SARITA
from Florida
Expertise:Intermediate
I got this watch with my z fold 3 in Dec. and it is a daily battle to get my watch to notify me through vibration or sound when I have a message or email. It will vibrate once or twice and then stops notifying me again. It will notify me when I use the map on my phone while driving. I have tried everything in the help section in every website. What is this watch good for if it does not notify me about anything. Oh it will show that there was a message and call or email but no notification. This sucks so frustrated. It looks like I am not the only one with this problem many blogs with same issue. Please fix this or will have to get another brand
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Definitely no!
on March 26, 2022
Posted by: Eliana
from Florida
Expertise:Intermediate
The watch is good, but this watch burn my skin, is good to work out but I bad to my skin. Thank you.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Eliana!
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience this has caused you that there was an accident made using the Galaxy Watch4. The experience is not what we expect from our customers.
Here is a link about repair pricing: https://www.samsung.com/us/support/repair/pricing/.
You may also use this link about the manufacturer's warranty: https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144353293
Have a great day.
Melardo
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience this has caused you that there was an accident made using the Galaxy Watch4. The experience is not what we expect from our customers.
Here is a link about repair pricing: https://www.samsung.com/us/support/repair/pricing/.
You may also use this link about the manufacturer's warranty: https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144353293
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
Not bad, but the battery sucks
on March 26, 2022
Posted by: Spmblueeyez
from Nampa, Idaho
I've had this watch for a little more than a month now, and I've got only two complaints. First, the sleep monitor is off. Sometimes it says I'm sleeping if I've just been sitting. Even if I'm moving my arms. Fitbit was WAY better at sleep tracking. And second but honestly the biggest problem, the battery life is absolute garbage. It's supposed to last up to 40 hours. I don't know how, unless you literally only use it in watch mode for those hours. I have it connected to my phone for notifications, do not have wifi or NFC on, and have it wake when I move my wrist, but that's it. I literally do nothing else on it and I have to charge it every day. It's a good watch with a lot of features though so if you don't mind popping on the charger every day (I charge mine while I shower) this is a great watch.
Features
5
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Do not do it
on March 26, 2022
Posted by: Rozz
from OH
Expertise:Intermediate
I bought this watch last year. 4 days later I took it back to exchange it. It was over heating and the battery was dying. They gave me a new one. This one does not over heat however does not keep a charge. I've done everything recommended to keep battery health. I charged this last night, woke up put it on charge again bc I know better. I went to the gym, n it has died. Mid work out. Died. I get charging every night... but this is crazy. On a good day I get about 16 hours of use. On a bad day... an hour. -_- I'm hoping they updated this issue. Bc it is known! I hope they have fixed the new ones bc this watch has amazing potential.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
4
Written by a customer while visiting Samsung US