Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
Battery life is terrible
on September 5, 2021
Posted by: Jerzeehotboy
from Newark, NJ
Expertise:Intermediate
Can't tell how good it is the battery dies daily. My old Amazfit T-Rex watch stays charged for a week+! Makes no sense this watch can't hold a charge for atleast 2-3 days..
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Jerzeehotboy, thank you for reaching out. I understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747786
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747786
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on February 18, 2022
Posted by: Drew
from Minnesota
First time I have had a smart watch and love it! Allows me to do much more than I anticipated. I see lots of complaining about the battery life. I can typically get 2 days out of a charge with no issues.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Downgrade from Active2
on October 10, 2021
Posted by: Paul
Expertise:Expert
Cons:
+No Offline Maps (pictured). Old Samsung watches included completely offline and free HERE maps. Google's Maps app requires a phone connection at all times.
+Calendar App is broken. Notifications no longer vibrate or wake screen in flight mode. Also you can no longer make calendar events on the watch.
+Reminder App is broken. Notifications no longer vibrate or wake screen in flight mode. Notifications also turn on the heart rate monitor for no reason and will run for hours when not wearing watch.
+Watch screen turns off every time you lower your wrist. It does not observe the time the user sets for screen time-out. Forget about using this while exercising, it impossible.
+Removed special Always On Display during workouts. Now there is just the default AOD which makes the screen dim & unreadable in the sun. You must FORCEFULLY(awkwardly) make the raise to wake gesture every time you need to look at the device.
+No Offline Maps (pictured). Old Samsung watches included completely offline and free HERE maps. Google's Maps app requires a phone connection at all times.
+Calendar App is broken. Notifications no longer vibrate or wake screen in flight mode. Also you can no longer make calendar events on the watch.
+Reminder App is broken. Notifications no longer vibrate or wake screen in flight mode. Notifications also turn on the heart rate monitor for no reason and will run for hours when not wearing watch.
+Watch screen turns off every time you lower your wrist. It does not observe the time the user sets for screen time-out. Forget about using this while exercising, it impossible.
+Removed special Always On Display during workouts. Now there is just the default AOD which makes the screen dim & unreadable in the sun. You must FORCEFULLY(awkwardly) make the raise to wake gesture every time you need to look at the device.
Pros:
+Better GPS (faster first lock)
+Compass App
+Easier to take screenshot
+Better GPS (faster first lock)
+Compass App
+Easier to take screenshot
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, October 11, 2021
Hello Paul, thank you for leaving this detailed review. I see where you're coming from. In order for us to look further into your concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143780258
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143780258
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Wouldn't purchase again
on March 1, 2022
Posted by: Joanne
from tucson, arizona
Expertise:Intermediate
I got the samsung watch for Mother's day almost 2 years ago. My watch is dead! I think it should last more than 18 months.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Joanne!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about your Galaxy Watch4 that won't turn on, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link to troubleshoot "Samsung SmartWatch will not Charge or Power On": https://www.samsung.com/us/support/troubleshooting/TSG01003100/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365399
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about your Galaxy Watch4 that won't turn on, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link to troubleshoot "Samsung SmartWatch will not Charge or Power On": https://www.samsung.com/us/support/troubleshooting/TSG01003100/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365399
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
4
Great watch, except for a few things
on June 20, 2022
Posted by: AngelM
from Chicago IL
Expertise:Intermediate
I really lI like the Samsung watch 4, it looks better without the round dial around it. I like how well it communicates with my Samsung phone to receive alerts. I usually see the alerts from my security camera, texts, calls and steps. I use it to know how active I am every day, when I am exercising my watch keeps track of all of them. I also like the touch screen so it is easy to navigate.
I would like the battery to last longer than one day as well as installing the Nike App, or somehow to be able to sync with the Nike apps.
ike the watch and how well it works,
I would like the battery to last longer than one day as well as installing the Nike App, or somehow to be able to sync with the Nike apps.
ike the watch and how well it works,
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer beware is not waterproof
on July 25, 2022
Posted by: Lovehateandroid
from Canton, OH
Expertise:Expert
I've had my Galaxy watch 4 4 mm with LTE since August of 2021. The software worked well and the watch overall worked very well but I have been swimming with it and now the watch has failed. Unfortunately that is not covered under warranty. Not really sure why not. So now I have no watch.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 29, 2022
Lovehateandroid, we appreciate you taking time to provide your feedback to us regarding your Samsung Galaxy Watch4. Here at Samsung we are always striving to innovate our product line and provide superior customer experience. The Samsung Galaxy Watch4 has a water resistant rating of IP68 meaning it is water resistant up to 5 feet for up to 30 minutes. This is activated prior to getting into the water by enabling the Water Lock feature of the device in the settings. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features, works great!
on October 5, 2022
Posted by: Lillie
from Little River, South Carolina
[This review was collected as part of a promotion.] I love my watch, so happy my husband got me this watch, I track my steps, heart rate, answer calls or text, I even use it to pay purchases when I don't have my card
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best watch with health tracking features
on October 7, 2022
Posted by: Czar01
from Los Angeles, CA
Expertise:Expert
[This review was collected as part of a promotion.] I bought it over a year ago and since then it has been very useful to track down the health data which can be used to change your habits and see improvements over the course of time. The customizable watch face gives good flexibility to see the data on the go as per user needs. Would definitely recommend to someone who likes to wear watches but also mutltask at the same time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US