Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
Horrible battery life.
on March 3, 2022
Posted by: Stacy
from Houston, Texas
Expertise:Expert
I only had my watch for 2 months and the battery life sucks. It's fully charged when I go to work at 9am by noon it's dead.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Stacy!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355263
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355263
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
4
Great Watch
on August 4, 2022
Posted by: Cara814u
from Tennessee
Expertise:Expert
I bought my watch a week ago, my only complaint is the battery hardly last a day. I can't wear it to sleep, because I have to charge it at night.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Definitely a huge downgrade from active2
on September 6, 2022
Posted by: Salman
from Seattle
Expertise:Expert
Apparently watch designers have no clue of what watches used for. Got a watch4 again after first one draining battery quickly..this still despite long time from release lasts on LTE maximum 6h. On BT with no activity it lasts maximum 27h. any short activity recording drains battery alot (on BT). And of course you cannot record a 6h hike for sure.
Design is same as active 2. So this is definitely a downgrade.. unless you just want a smart watch to show you the time
Design is same as active 2. So this is definitely a downgrade.. unless you just want a smart watch to show you the time
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 7, 2022
Salman, thank you for your feedback regarding your Samsung Galaxy Watch4. We’ve linked below some information about how to best maximize the battery life of your device. If this information is not sufficient in assisting you, we would recommend reaching out to the Samsung Support Team for assistance. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Watch Battery
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Watch Battery
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Smart watch getting smarter!
on October 3, 2021
Posted by: Anonymous
from New Hampshire
Expertise:Expert
[This review was collected as part of a promotion.] I bought this watch a few weeks back, trading the "3" version to the "4" version. My primary use of the Galaxy Watch 4 is to track my health. The ability to now measure bone density and body fat % is a terrific addition and provides me with greater control over my fitness. The Galaxy Watch 4 is well built and stands up to rigorous workouts. A quick wipe down and easy band switch allows me to be on the go for work and sport a fashionable watch. The Watch 4 is an excellent choice for the athletic professional. I highly recommend it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery Life Sucks!
on May 2, 2022
Posted by: Aweaver
from Georgia
The battery barely makes it throughout the day. I keep getting notifictions for a voicemail when I do not have one, neither my carrier or Samsung can provide a solution. I have seen this is a major issue with this watch.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Overheats
on June 17, 2022
Posted by: JeriBeri54
from Tampa, FL
Expertise:Beginner
I bought this about a month ago and it was great in the beginning. Now it continues to overheat on my wrist and leave burn marks. I don't over charge it and I have a sedentary job so I'm am not sure why this continues to happen.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy Watch4. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the trouble
on September 3, 2021
Posted by: Ebony179
from Georgia
Already had to return the first watch because it overheats while charging and will automatically put itself in airplane mode until it cools down and now after 24 hours the second watch that I ordered after returning the first one is doing the same thing. I never had these problems with my Galaxy Watch 3, seriously not happy with Samsung right now.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Ebony179, thank you for taking the time to leave this review. I can see how hard you've tried to get this resolved. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747524
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747524
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Sleek look, great features
on September 6, 2021
Posted by: Diana
from South Dakota
Expertise:Intermediate
I have had a few watches but this is the first one that I love the look & fit of. It looks very sleek & you can dress it up or down. My only complaint is the battery life, I have everything turned on & it lasts about a day and a half. I know I can optimize the battery life by turning some options off but what's the point of having a smart watch with all of these features if I can't readily have them all right at my finger tips.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 29, 2021
Hello Diana, thank you for bringing this to our attention. I know how this must feel. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747905
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143747905
^Elizabeth
Written by a customer while visiting Samsung US