Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
1
Defective battery
on March 3, 2022
Posted by: OohGoty
Bought this watch brand new and it couldn't hold a charge for more than a day.
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi There!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355314
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355314
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
Love features and band comfort
on March 6, 2022
Posted by: Akyana
from Jacksonville, FL
Expertise:Expert
I recently purchased item and I love it compared to my old Galaxy active watch 2. This one is way better and sound no static when talking on watch and can hear other person much clearer and volume is perfect. I also love the ECG option too. Band is very comfortable for me too. Easy to set up and go. I never miss a call now.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery is insanely draining
on March 7, 2022
Posted by: Omar Vidal
from Florida, USA
Expertise:Intermediate
If you are a apple migrant like I am, you are probably going to be disappointed with this watch. The battery life is horrible. Even in power saving mode.
I do like how it tracks my sleep patters and all other features.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
4
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Omar Vidal!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355109
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355109
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Watch 3
on March 9, 2022
Posted by: Ala Zaki
Expertise:Expert
Too bad in middle East it's just a watch with step counters, all futures not working.
While other brands working like appel and Hawaii ....
While other brands working like appel and Hawaii ....
Also price is extremely high.
Features
1
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Nice looking watch, with some minor issues
on March 11, 2022
Posted by: TubaLou
from Pennsylvania
Expertise:Intermediate
I used Samsung Galaxy watches since I bought the original Galaxy Watch in 2018. I bought the 42mm version because I don't like having a huge watch on my wrist, and the 42mm was still larger than any watch I had owned in the past. It had great battery life and I came to love the features, especially the alerts, ability to answer calls and respond to text messages, and the step/fitness tracking, even though I wasn't that active.
When the Watch 3 came out I decided to upgrade because it was a little thinner than the original watch, but still had all the features and apps I liked, including the physical bezel. I got the 41mm, which was the equivalent size to my original Galaxy Watch. It got a little less battery, but I could still get at least 30 hours out of it, meaning I could use it all day, including for sleep tracking, and then charge it while getting ready in the morning.
When I upgraded my Galaxy Phone to the S22 Ultra I noticed that I could add on a Galaxy Watch 4 Classic for no charge. I decided to get the 42mm Watch 4 Classic, which was the equivalent to the Watch 3 version I already had. I liked the idea of using Wear OS and having BP measurement (if that is ever made available in the US). However, after using the smaller Watch 4 Classic for a little over a week, I found that the battery didn't even last 20 hours, and usually much less than that, even using the exact same features as on my Watch 3. As a result I sent it back.
Since the battery life was so bad on the smaller watch I decided to try out the larger version. However, after trying out the 46mm Watch 4 Classic side by side with the 44mm Watch 4 in a store, I decided that the larger Watch 4 Classic was just to large and heavy, especially for wearing for sleep tracking, so went with the 44mm Watch 4, to get the larger battery. That has turned out to work for me. With this version I can now get about the same battery life as on my smaller Watch 3. That allows me to wear it during the day and overnight and only charge it while showering in the morning. I'm finding as I get older I'm appreciating the readability of the larger screen vs. my earlier Galaxy Watches. I find the new Wear OS versions of the apps took a little getting used to, but now I find them more convenient than the Tizen versions.
My only quibbles with this watch are the charging cable and the band. The charging cable that comes with this is just inconvenient. It's too short to use it with a charging cube in the wall and be able to place it on an end table or my desk. I could use it with my computer, but that's also less than convenient. I really preferred the charging dock that came with the original watch. It can be used with any USB cable, so I can use whatever length I need. Fortunately, I still have the charging dock with the first watch, and it seems to work with this one, but I think Samsung should go back to that design.
I got the ridge sport band with this watch, and while I like the look and feel of it, I don't like the extra curved part next to the watch on these. I makes the band stick out from the sides of the watch, making it seem larger than it already is. The watch is big enough without having the band make it look larger. My other issue with the band is the loops. Since the band is so smooth, the loops tend to slide down off the end of the band as I wear it. It would help if there were little tabs under the loops, or some over way, to keep them over the end of the band rather than slipping off.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on March 12, 2022
Posted by: Danji6162
Expertise:Expert
My husband buy it as a Christmas gift for me. I love it. Good quality. Nice design. I'm happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not a fan
on March 13, 2022
Posted by: Queue
from Virginia
I've had fitbits for years and decided to switch to the galaxy ... it was totally a bad call. Even though fitbit doesn't have all the features I want in a smart watch, the galaxy is a waste of money. My watch face is nothing fancy, I don't do much on my watch, yet I have to charge it every single day. My fitbit legit lasted 4 days before needing charged.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Queue!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4 and its watch faces, and I know how important the battery life of a device will be. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
I also recommend this link about "Manage Watch Faces for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00080308/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365185
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4 and its watch faces, and I know how important the battery life of a device will be. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
I also recommend this link about "Manage Watch Faces for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00080308/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365185
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery life
on March 13, 2022
Posted by: Scs8759
from Montana
It does not stay charged for even 6 hours without having to plug it in. Ive tried even keeping it it on energy save mode and it still cant even stay charged! Ridiculous! I wish I would have done my research a bit more because I'm not the only one complaining about this issue. Wish I never bought it!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Scs8759!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4. The experience is not what we expect from our customers.
Here is a link that will help you with the issue about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increased Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144354950
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4. The experience is not what we expect from our customers.
Here is a link that will help you with the issue about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increased Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144354950
Have a great day.
Melardo
Written by a customer while visiting Samsung US