Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,049 Reviews)
Rating breakdown 2,049 reviews
5 Stars
1,254
4 Stars
396
3 Stars
123
2 Stars
97
1 Star
179
78%of customers recommend this product.
(
974 out of
1,251)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
2
Not happy at all
on March 27, 2022
Posted by: SARITA
from Florida
Expertise:Intermediate
I got this watch with my z fold 3 in Dec. and it is a daily battle to get my watch to notify me through vibration or sound when I have a message or email. It will vibrate once or twice and then stops notifying me again. It will notify me when I use the map on my phone while driving. I have tried everything in the help section in every website. What is this watch good for if it does not notify me about anything. Oh it will show that there was a message and call or email but no notification. This sucks so frustrated. It looks like I am not the only one with this problem many blogs with same issue. Please fix this or will have to get another brand
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Nice but could be better
on March 29, 2022
Posted by: JesseRae
from Missouri
It's a nice watch, good features. Me personally though, I HATE the keyboard. It's also a bummer you can't use fb messenger on it. You can receive and reply but it would be amazing if you could search a name and send a new message. I also just feel like my old Fossil brand was just as nice if not better /:
Still a cool watch !
Still a cool watch !
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
5
Value
2
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi JesseRae!
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience about the keyboard of your Galaxy Watch4. The experience is not what we expect from our customers.
I recommend following the steps in this link to help you with the keyboard issue on your Galaxy Watch4: https://www.samsung.com/us/support/troubleshooting/TSG01003369/.
You may also access the user's manual about "Messages" on pages 40-41: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144353663
Have a great day.
Melardo
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience about the keyboard of your Galaxy Watch4. The experience is not what we expect from our customers.
I recommend following the steps in this link to help you with the keyboard issue on your Galaxy Watch4: https://www.samsung.com/us/support/troubleshooting/TSG01003369/.
You may also access the user's manual about "Messages" on pages 40-41: https://downloadcenter.samsung.com/content/UM/202109/20210929010214001/WEA_R89X_R88X_R87X_R86X_EN_UM_071621_FINAL_AC.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144353663
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Get to know your watch
on April 1, 2022
Posted by: Adam
ive done that more then anything else on it wish i could get my money back
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 25, 2022
Hi Adam,
Thank you for bringing this to our attention. We are saddened to hear that this did not live up to your expectations. I know how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Watch4 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144438368
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Couldn't even use the watch
on April 2, 2022
Posted by: junderson
from Utah
Expertise:Intermediate
I bought this watch today, and when I brought it home and charged it I was not able to pair my phone or tablet to the device due to the fact that I had to download an extension for the galaxy wearable app that is not compatible with my phone or tablet. My phone is old (around 5 years) and not a Samsung, which I get why it wouldn't be able to get the extension, but the tablet is a Samsung galaxy tablet. Due to this fact and some other bad experiences I have had in the past, I will never buy a Samsung product again. I am glad the store I bought the watch from was able to refund my whole amount.
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Junderson!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you that your Galaxy Watch4 won't connect to your phone/tablet, and I know how convenient for you to connect your watch to your phone/tablet. The experience is not what we expect from our customers. Galaxy Watch cannot connect/pair to Galaxy tablets.
For your reference, you may use this link about "Samsung Smart Watch and Phone Compatibility" and look for "Non-Samsung Android Phone Compatibility" and click on "Compatible Devices": https://www.samsung.com/us/support/answer/ANS00082502/.
You may also use this link for troubleshooting about "Samsung SmartWatch will not Connect to a Phone" if your phone is on the list for Non-Samsung Compatible Device: https://www.samsung.com/us/support/troubleshooting/TSG01003238/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144364983
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you that your Galaxy Watch4 won't connect to your phone/tablet, and I know how convenient for you to connect your watch to your phone/tablet. The experience is not what we expect from our customers. Galaxy Watch cannot connect/pair to Galaxy tablets.
For your reference, you may use this link about "Samsung Smart Watch and Phone Compatibility" and look for "Non-Samsung Android Phone Compatibility" and click on "Compatible Devices": https://www.samsung.com/us/support/answer/ANS00082502/.
You may also use this link for troubleshooting about "Samsung SmartWatch will not Connect to a Phone" if your phone is on the list for Non-Samsung Compatible Device: https://www.samsung.com/us/support/troubleshooting/TSG01003238/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144364983
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch!
on April 3, 2022
Posted by: LuvSamsung
Expertise:Expert
This is my fourth Samsung watch, and I have been satisfied with all. It fits comfortably and does what I expect from it. My only complaint is not with Samsung but with those who make watch faces. I like the decorative faces--not the techie faces.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Gaslighting.
on April 8, 2022
Posted by: AngryFace
from Pennsylvania
Expertise:Expert
I get up to stretch. I walk briskly around the office for ten minutes. I return to my desk. I sit down and return to to work. 30 seconds later - Buzz buzz. It's time to get moving. You've been inactive for almost an hour. No. I haven't, I literally just sat back down. Buzz buzz. Time for a walk? No! I just took a walk!
I've been accused of only taking 716 steps in a day. The watch doesn't record motion accurately and then acts like I spend my life on the sofa eating bonbons.
Features
3
Performance
2
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Nonfunctional
on April 10, 2022
Posted by: TheKypticKalEl
from Texas
Expertise:Expert
Had this for almost a month and the body composition measurement just fails at 60% every single time you try to run it. It's useless since it doesn't work. Don't throw away more money than this could ever hope to be worth.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Really good
on April 11, 2022
Posted by: Mehwish
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] I really like this watch. Compatible with Google Pixel 6. Soo Happy to have it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US