Customer reviews from Samsung US
Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Average customer rating
4.2
(2,096 Reviews)
Rating breakdown 2,096 reviews
5 Stars
1,290
4 Stars
402
3 Stars
125
2 Stars
99
1 Star
180
78%of customers recommend this product.
(
1,014 out of
1,295)
Customer Reviews for Samsung - Galaxy Watch4 Aluminum Smartwatch 40mm BT - Silver
Customer Rating
3
Basically I Like the Watch 4
on February 9, 2022
Posted by: CMikeL
from NEK Vermont
Expertise:Intermediate
I thought I really like the Watch 4 but I am having two frustrating problems with it:
1. I would like to track my water intake in the Samsung Health app through the Watch4. However, when I select Complication and assign Samsung Health Water to the complication, a water glass icon shows in the widget field, but there is no number shown in the widget field for the number of glasses. In addition, when I tap on the water widget/complication, the screen goes dark, so I can't enter glasses of water consumed. I've had to use a different widget for glasses of water instead of the Samsung Health Water complication. As a result, I don't get water glass tracking beyond what is entered in the 24 hour period, then it restarts.
2. I crosscountry ski and want to track it. If I track it on the watch, it doesn't track distance or altitude, just heart rate and duration show up as tracked in the Samsung Health app as tracked by the Galaxy Watch 4. If I wear the watch while tracking it with the Samsung Health application on my Samsung S20 phone, the heart rate isn't tracked in the Samsung Health app event for crosscountry skiing. It only shows the distance, speed, and altitude.
1. I would like to track my water intake in the Samsung Health app through the Watch4. However, when I select Complication and assign Samsung Health Water to the complication, a water glass icon shows in the widget field, but there is no number shown in the widget field for the number of glasses. In addition, when I tap on the water widget/complication, the screen goes dark, so I can't enter glasses of water consumed. I've had to use a different widget for glasses of water instead of the Samsung Health Water complication. As a result, I don't get water glass tracking beyond what is entered in the 24 hour period, then it restarts.
2. I crosscountry ski and want to track it. If I track it on the watch, it doesn't track distance or altitude, just heart rate and duration show up as tracked in the Samsung Health app as tracked by the Galaxy Watch 4. If I wear the watch while tracking it with the Samsung Health application on my Samsung S20 phone, the heart rate isn't tracked in the Samsung Health app event for crosscountry skiing. It only shows the distance, speed, and altitude.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Worst Galaxy watch so far
on February 9, 2022
Posted by: Pubi
from Miami, FL
I can hands down state this Watch's fatal flaw is Wear OS. Tizen was way superior in response times, battery life, connection consistency, and well pretty much everything else the Watch did. All my previous versions lasted minimum 2.5 days. This one? Barely 1. The various sensors are super finicky. Watch 3? I could still wiggle like a human and get a result. Both my old Watch 3 and this one are the same size, but somehow this one looks smaller. It has less presence. I 100% regret trading in my Watch 3. Samsung needs to ditch Google and stick with what worked. Tizen is superior in the watch front. There's a reason why Android watches were talking and only Samsung had a chance at competing with Apple. Wear OS just plain sucks. Android itself has grown too bloated for its own good. Now the shining star in Samsung's crown has been tarnished by the Android inefficiencies.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Watch Active 2 was better
on February 13, 2022
Posted by: Disappointed
Expertise:Intermediate
I recently traded in my watch active 2 for this watch, hoping to pull some value out of my old one before it depreciated too much, but honestly, I regret it. The watch active 2, even 2 years old, had a better battery life than this brand new one with the same features enabled and use factors. This one barely makes it through one day with minimal use. If you have an older model, my recommendation is to save your money and wait for whatever comes next. If you don't have any smart watch yet, buy an older model. I'm a big Samsung fan, with a laptop, phone, TV, and watch from them, and I do recommend Samsung Watches overall especially if you have a Galaxy phone, but this one is not impressive in comparison to their previous.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi There!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144366161
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you about the battery life of your Galaxy Watch4, and I know how important your watch is to be working. The experience is not what we expect from our customers.
For your reference, you may use this link about "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and click on "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144366161
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
Watch 4 - Update Issues!
on February 18, 2022
Posted by: Clanger
Expertise:Intermediate
Very happy with the product and I've even designed a few faces of my own and after the recent watch software update, for some reason, all faces, even the standard ones, don't keep the proper time when in standby mode, it's normally up to 25 minutes behind but, corrects itself when tapped for full display mode, any suggestions?
Paul
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Wear OS Sucks
on February 20, 2022
Posted by: Anonymous
from Cincinnati, OH
Expertise:Expert
If you're upgrading from a previous Galaxy Watch, you're going to hate the new Wear OS. Changing watch faces is a nightmare now and I won't be buying another Galaxy Watch if I can't use the Galaxy Store. Google doesn't make it easy to switch and customize faces, but you have no choice now thanks to Samsung's decision to use Google's Wear OS operating system.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Melardo, Samsung Care, April 4, 2022
Hi Stewartlocke16!
Thank you for reaching out to us. We apologize for the inconvenience this has caused you regarding the Operating System and watch faces of your Galaxy Watch4. The experience is not what we expect from our customers.
You may use this link about "Update Software and Apps on your Samsung SmartWatch" and look for "Troubleshoot your Watch's Software and App Updates" for your reference https://www.samsung.com/us/support/answer/ANS00084622/.
You may also use this link about "Manage Watch Faces for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00080308/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365749
Have a great day.
Melardo
Thank you for reaching out to us. We apologize for the inconvenience this has caused you regarding the Operating System and watch faces of your Galaxy Watch4. The experience is not what we expect from our customers.
You may use this link about "Update Software and Apps on your Samsung SmartWatch" and look for "Troubleshoot your Watch's Software and App Updates" for your reference https://www.samsung.com/us/support/answer/ANS00084622/.
You may also use this link about "Manage Watch Faces for your Samsung SmartWatch": https://www.samsung.com/us/support/answer/ANS00080308/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144365749
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
4
Meets expectations
on February 22, 2022
Posted by: Winbis
from New Britain, CT
Expertise:Intermediate
I've had this watch for a number of months and it has performed as expected. I get 2 days of battery life. Once when the battery was running down far too quickly, I did some research and went back to the 2 days I'm used to. I suggest that owners of this watch find and watch that video. Clearing the watch cache is supposed to solve a variety of issues
that crop up with Samsung smart watches. Samsung would do well to add an app that
automates this maintenance process.
that crop up with Samsung smart watches. Samsung would do well to add an app that
automates this maintenance process.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Eh
on February 23, 2022
Posted by: Scuba91077
from Lancaster, PA
I got the new watch so that I could have features like being able to answer my phone and listen to music on my watch. I am disappointed with how big the 40mm is now with the flat display vs the active that had the rounded display. This is geared more for men as opposed women with how big it is. I do like the extra features, but having such a large watch is just not that practical for someone with a small wrist. I would like to see Samsung give a smaller option that still provides upgraded features.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery life, but amazing design.
on March 3, 2022
Posted by: Anonymous
from Houston Texas
Expertise:Intermediate
Watch doesn't even last me a full work shift, the design is great, awesome features but I can't use it if it dies too fast
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Melardo, Samsung Care, March 31, 2022
Hi Temi Garcia!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355325
Have a great day.
Melardo
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience about the battery life of your Galaxy Watch4, and I know the importance of this watch to be working. The experience is not what we expect from our customers.
Here is a link to help you with "Reduced Battery Life on your Samsung SmartWatch": https://www.samsung.com/us/support/troubleshooting/TSG01003232/.
You may also use this link about "Keep your Samsung Smart Watch Running in Top Shape" and look for "Increase Battery Life": https://www.samsung.com/us/support/answer/ANS00078033/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144355325
Have a great day.
Melardo
Written by a customer while visiting Samsung US